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- ChurnZero-vs-Gainsight Customer Success
Compare ChurnZero and Gainsight Customer Success 
At a Glance
Market Segments
Mid-Market (63.3% of reviews)
Mid-Market (57.7% of reviews)
Entry-Level Pricing
No pricing available
No pricing available
ChurnZero
Star Rating
(1,428)4.7 out of 5
Market Segments
Mid-Market (63.3% of reviews)
Entry-Level Pricing
No pricing available
Learn more about ChurnZeroGainsight Customer Success
Star Rating
(1,613)4.5 out of 5
Market Segments
Mid-Market (57.7% of reviews)
Entry-Level Pricing
No pricing available
Learn more about Gainsight Customer SuccessSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Gainsight Customer Success offers robust Customer Health Scores, rated at 8.6, but ChurnZero excels with a score of 8.9, indicating a more effective approach to monitoring customer engagement and satisfaction.
- Reviewers mention that ChurnZero's Quality of Support is notably higher at 9.6 compared to Gainsight's 8.5, suggesting that users find ChurnZero's support team more responsive and helpful when issues arise.
- G2 users highlight that ChurnZero's Ease of Setup, rated at 7.8, is significantly better than Gainsight's 6.5, making it a more user-friendly option for companies looking to implement customer success software quickly.
- Users on G2 report that ChurnZero's Customer Monitoring features, scoring 9.2, provide more comprehensive insights compared to Gainsight's 8.5, allowing for better tracking of customer interactions and behaviors.
- Reviewers say that Gainsight's Playbooks feature, while rated at 8.2, does not match the effectiveness of ChurnZero's 8.7, which is praised for its intuitive design and actionable insights that help drive customer engagement strategies.
- Users mention that ChurnZero's Scalability, rated at 9.0, outperforms Gainsight's 8.5, indicating that ChurnZero is better suited for growing businesses that need a solution that can adapt to increasing demands.
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Pricing
Entry-Level Pricing
ChurnZero
No pricing availableGainsight Customer Success
No pricing availableFree Trial
ChurnZero
No trial information availableGainsight Customer Success
No trial information availableRatings
Meets Requirements
9.1
1,176
8.6
1,320
Ease of Use
8.5
1,182
8.0
1,349
Ease of Setup
7.9
515
6.6
688
Ease of Admin
8.5
483
6.9
622
Quality of Support
9.6
1,093
8.5
1,123
Has the product been a good partner in doing business?
9.6
488
8.9
632
Product Direction (% positive)
9.4
1,111
9.2
1,322
Features by Category
Customer Information
8.9
932
|
Verified
8.6
1083
|
Verified
9.2
916
|
Verified
8.5
1037
|
Verified
8.9
909
|
Verified
8.4
1028
|
Verified
8.7
867
|
Verified
8.2
1040
|
Verified
9.1
931
|
Verified
8.1
905
|
Verified
8.7
852
|
Verified
7.9
887
|
Verified
8.6
755
|
Verified
8.0
932
|
Verified
Predictions
8.7
896
|
Verified
8.0
918
|
Verified
7.8
674
|
Verified
7.4
807
|
Verified
8.6
762
|
Verified
8.1
879
|
Verified
7.6
571
|
Verified
6.8
632
|
Verified
Platform
8.6
919
|
Verified
8.2
1081
|
Verified
8.6
823
|
Verified
7.9
947
|
Verified
8.6
801
|
Verified
7.8
953
|
Verified
8.7
835
|
Verified
8.1
956
|
Verified
8.9
900
|
Verified
8.1
1000
|
Verified
8.6
867
|
Verified
8.1
993
|
Verified
9.0
834
|
Verified
8.5
997
|
Verified
9.1
770
|
Verified
8.6
907
|
Verified
9.2
891
|
Verified
8.4
1023
|
Verified
9.1
849
|
Verified
8.4
995
|
Verified
Generative AI
7.7
250
7.0
285
7.9
249
7.1
284
Agentic AI - Customer Success
Not enough data
7.7
8
Not enough data
7.6
7
Not enough data
8.3
7
Not enough data
8.1
7
Not enough data
8.1
7
User Analysis
8.8
118
Not enough data
8.8
126
Not enough data
User Support
9.2
131
Not enough data
7.9
67
Not enough data
8.7
93
Not enough data
Walkthrough Type
8.1
89
Not enough data
8.2
83
Not enough data
Platform Basics - Digital Adoption Platform
Not enough data
Not enough data
Not enough data
Not enough data
Analytics - Digital Adoption Platform
Not enough data
Not enough data
Functions - Digital Adoption Platform
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Digital Adoption Platform
Not enough data
Not enough data
Sales Team
8.4
73
7.7
101
8.5
72
Feature Not Available
8.8
86
8.1
138
Intelligence
8.3
80
7.8
123
7.5
74
6.9
108
8.2
72
7.6
102
Mapping
8.0
71
7.6
111
8.3
75
8.0
122
Agentic AI - Customer Revenue Optimization
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform Basics
8.4
137
Not enough data
8.6
139
Not enough data
8.7
126
Not enough data
8.4
121
Not enough data
8.6
134
Not enough data
Agentic AI - Customer Journey Mapping
Not enough data
Not enough data
Platform Basics
8.6
159
Not enough data
8.6
166
Not enough data
Platform Data
8.5
170
Not enough data
8.5
161
Not enough data
9.0
179
Not enough data
8.5
162
Not enough data
Platform Additional Functionality
8.7
161
Not enough data
8.7
170
Not enough data
8.8
167
Not enough data
Agentic AI - Customer Journey Analytics
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Analytics
8.9
204
8.8
172
8.8
184
8.6
149
8.5
147
7.9
122
7.5
121
6.7
110
Customization
8.4
148
8.0
143
7.6
109
7.7
104
8.2
108
7.6
102
8.1
115
7.6
97
Generative AI
8.2
86
7.0
47
8.2
85
7.2
48
Agentic AI - Experience Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Onboarding Setup
8.9
287
Not enough data
8.6
275
Not enough data
8.6
255
Not enough data
Project Tracking
8.9
261
Not enough data
8.6
251
Not enough data
8.5
247
Not enough data
8.8
291
Not enough data
8.7
253
Not enough data
Customer Engagement
8.4
247
Not enough data
8.8
269
Not enough data
8.2
228
Not enough data
8.8
264
Not enough data
8.6
254
Not enough data
Categories
Categories
Shared Categories
ChurnZero and Gainsight Customer Success are categorized as Experience Management, Customer Revenue Optimization, and Customer Success
Unique Categories
ChurnZero is categorized as Client Onboarding, Digital Adoption Platform, Customer Journey Analytics, and Customer Journey Mapping
Gainsight Customer Success has no unique categories
Reviews
Reviewers' Company Size
ChurnZero
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Gainsight Customer Success
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
36.9%
Information Technology and Services
16.3%
Marketing and Advertising
5.2%
Computer & Network Security
3.7%
Financial Services
2.3%
Other
35.6%
Computer Software
39.1%
Information Technology and Services
20.0%
Marketing and Advertising
3.9%
Telecommunications
3.7%
Computer & Network Security
3.4%
Other
30.0%
Most Helpful Reviews
ChurnZero
Most Helpful Favorable Review
Pete P.
Verified User in Marketing and Advertising
First a summary - Our company, HomeActions, LLC, signed up for ChurnZero on January 20, 2017. I cannot say enough about how impressed we are with this company and how many benefits we now enjoy using their integrated platform. As a Customer Success...
Most Helpful Critical Review
Verified User in Computer Software
The customer service was poor and unresponsive
Gainsight Customer Success
Most Helpful Favorable Review
Steven D.
Verified User in Computer Software
Gainsight is an incredible tool. Our ability to manage risk and drive renewals is incredibly robust thanks to the automation and excellent features from Gainsight. The tool's repertoire of features has grown faster than our Customer Success business...
Most Helpful Critical Review
Verified User in Computer Software
Verified User in Computer Software
As an admin, everything is more complicated than it should be. I end up building something multiple times because there is something weird that I missed or "did wrong" the first time around. We run into bugs all the time and have to hack a solution. Our...
Pete P.
Verified User in Marketing and Advertising
First a summary - Our company, HomeActions, LLC, signed up for ChurnZero on January 20, 2017. I cannot say enough about how impressed we are with this company and how many benefits we now enjoy using their integrated platform. As a Customer Success...
Steven D.
Verified User in Computer Software
Gainsight is an incredible tool. Our ability to manage risk and drive renewals is incredibly robust thanks to the automation and excellent features from Gainsight. The tool's repertoire of features has grown faster than our Customer Success business...
Verified User in Computer Software
The customer service was poor and unresponsive
Verified User in Computer Software
Verified User in Computer Software
As an admin, everything is more complicated than it should be. I end up building something multiple times because there is something weird that I missed or "did wrong" the first time around. We run into bugs all the time and have to hack a solution. Our...
Discussions
Does ChurnZero have a Customer Success blog?
2 comments
Official Response from ChurnZero
Yes, we do. We publish new content at least once a week. Please find our blog here- https://churnzero.net/blog/Read more
What other products does ChurnZero integrate with?
1 comment
Official Response from ChurnZero
ChurnZero's list of partner integrations is continually growing. Please see the current list here. https://churnzero.net/#integrations Read more
Are you hiring?
1 comment
Official Response from ChurnZero
Yes, ChurnZero is hiring. Please check out our current job openings here. https://churnzero.net/careers/Read more
How do we import notes from our previous history of customer data into gainsites newsfeed
2 comments
KM
You can create a custom field on the Company object and write a rule to update that value. If you make this an editable rich text field, you can then make...Read more
What is Gainsight used for?
2 comments
NS
Organizing information about customers to help those managing the account to document progress.Read more
What is Gainsight PX?
2 comments
JD
Gainsight PX (Product Experience) allows you to target end users with engagements and guides based on usage analytics and other data, driving product...Read more
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