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BombBomb Reviews & Product Details

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BombBomb Product Details

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BombBomb is a secure video messaging platform for professionals who need to increase engagement and conversions with personalized, branded video messages that cut through digital noise and drive growth. Founded in 2006, BombBomb is the category creator and enterprise leader in video messaging.

Seller

BombBomb

Discussions

BombBomb Community

Languages Supported

English

Product Description

BombBomb is a secure video messaging platform for professionals who need to increase engagement and conversions with personalized, branded video messages that cut through the noise and drive growth.

Overview by

Tim Gilbert (Founder & CEO )

BombBomb Media

View of the video editing interface. Here, users can preview their video, update the title, select a thumbnail (animated or static), trim or stitch videos together and copy links to embed videos in emails or direct messaging channels.

View of the workspace view in the platform. This is where users can see all the videos they've uploaded or filmed and group them into relevant categories.

View of the Insights page where users can see detailed viewer engagement metrics and assess performance across entire teams

BombBomb Demo - Video Player Page Settings

View of the Player Page settings interface where users can brand and customize how their video pages appear to viewers

View of the Manage Users interface where team leaders and account admins can implement role-based access controls

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Chaplain Tim "TIG" H.

Founder | Lead Chaplain

Small-Business (50 or fewer emp.)

11/7/2019

"Face To Face isn't just for meetings anymore :)"

5/5

What do you like best about BombBomb?

Been using BombBomb since 2013.

I've had the pleasure of speaking to the team too and what an awesome crew! Huge hearts, massive brains, and WOW do they innovate.

Here are the product specific things I most greatly appreciate:

- Being able to use a usb connected camera to film

- The Spinet feature allows me to copy frequently used email bits, footers, etc. and insert them easily.

- Email recipients being able to video reply

- Being able to schedule a video send date/time

- The ability to create automated video email drip series

Also, knowing that the BombBomb team is pushing so hard to innovate and better the product makes me feel confident in building SOP around their solution. Review collected by and hosted on G2.com.

What do you dislike about BombBomb?

Back in 2013, when I started with BombBomb, I had a few issues. Between 2013 and 2022, every hesitancy to lean into BombBomb has been destroyed, and it is now a daily use tool to connect with a friendly smile or stern message.. whichever is needed. Point is, when you need to communicate, the face can add compassion to a challenging message and brighten glad tidings. Video just makes it all better and BombBomb makes video easier. Dang... this was supposed to be my "dislike" box. What a fanboy ;) Review collected by and hosted on G2.com.

Recommendations to others considering BombBomb:

As always, start with that free trial. :) Once you've got your account, before diving in, consider how you naturally interact with your clients. Take a quick moment to sketch out your perfect first meeting, follow ups, common questions you get asked, and your most effective onboarding process. These are exactly the interactions you may want to film, because they can help your clients get to know you while you are doing other things. Anyway, as you can tell, I'm a real fan. Great product, great people, helping you be great. Review collected by and hosted on G2.com.

What problems is BombBomb solving and how is that benefiting you?

Like many I'm sure, I have a wide range of emails. Some of mine are communicating with new widows who have recently suffered great losses. Others are part of mentor teams that may require critical feedback. And gratefully, many are filled with "Massive Congratulations" and "I'm So Very Proud Of You!".. those are the best. :)

In any case, there are valuable inflection points of communication that can get lost in "text only" translation. However, with video, you can clearly express pain, concern, and jubilee .. you can delicately correct .. and with the help of props, you can create extremely memorable meeting follow-ups that folks will never forget.

Additionally, there are the highly valuable benefits of email open, video watch reporting... and oh my I almost forgot! Your recipients can reply to you with a video!! Once you get that kind of back'n'forth going.. priceless. Review collected by and hosted on G2.com.

Peggy F.

Marketing Consultant

Small-Business (50 or fewer emp.)

8/8/2024

"Video Email at it's best!"

5/5

What do you like best about BombBomb?

I have been using BombBomb since 2011 and recommend it to all my clients who want to use Video in their email and marketing strategies. It's crazy easy to use (from desktop or mobile device) and add the personal touch to emails that helps 'cut through the noise' of text only or text heavy emails - right to the inbox. In other apps, you have to link to video hosting websites, while you 'kinda' have to do that with BombBomb, it is much more seamless and transparent to the receipient. I can even embed the videos into my websites when needed. I also like that they keep innovating as user expectations grow in this area.

I love the customer support as well—they typically respond in 24 hours (or less) with a personalized tutorial or a short video response, so I can easily 'see' the information.

I have been using BombBomb weekly for over 13 years! Review collected by and hosted on G2.com.

What do you dislike about BombBomb?

The Email builder can sometimes be clunky when adding a lot of different content blocks. We use BombBomb as a weekly and monthly video newsletter, so many times, the emails can grow to be a bit longer, and manipulating some of these content blocks can get a bit cumbersome. Review collected by and hosted on G2.com.

Response from Tim Gilbert of BombBomb

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Thanks, Peggy. You've been a customer quite some time. If or when your firm starts using a CRM like Salesforce or a tool like Outreach, let us know. You may find you have more features and fun, moving from using our included email server, to using BombBomb embedded inside a CRM...Just a thought. :)

Rosario R.

Real Estate Agent

Small-Business (50 or fewer emp.)

8/8/2024

"My go-to video creation tool"

5/5

What do you like best about BombBomb?

The three best things about BombBomb are: 1. The automatic creation of a GIF that I can put in the related email makes my email open rates (sending to an individual not mass email) nearly 100%; 2. Glitches are minimal; 3. Onboarding, training, and continuing suggestions for video content are very helpful. Review collected by and hosted on G2.com.

What do you dislike about BombBomb?

The price is relatively steep. I stopped using BombBomb at one point to cut costs and came back, because I think it's worth the extra spend. Review collected by and hosted on G2.com.

What problems is BombBomb solving and how is that benefiting you?

BombBomb helps me to save me and my clients time while not sacrificing personalization. Instead of having to arrange in-person meetings that could take hours for brief topics that are difficult to just discuss over the phone, I can use video and show clients what I would have shown them in person in a fraction of the time. Review collected by and hosted on G2.com.

Response from Tim Gilbert of BombBomb

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Rosario, we appreciate your thumbs-up. We want to continually roll out more new features, too, so that customer like you get new, shiny, helpful things!

Matt C.

Real Estate Broker

Small-Business (50 or fewer emp.)

8/8/2024

"Instant ROI"

5/5

What do you like best about BombBomb?

I’ve been using BombBomb to connect with new and existing real estate clients, and it has transformed the way I do business. Recently, I sent a 15-second personalized thank you video to a new home buyer/seller prospect. The response was immediate—within minutes, I received a reply from a serious consumer who completed their transition with us just a few weeks later. This simple video provided an instant ROI, proving that BombBomb isn’t just a tool; it’s a game-changer for real estate professionals. If you’re looking to make meaningful connections and drive results, BombBomb is a must-have in your marketing arsenal. Review collected by and hosted on G2.com.

What do you dislike about BombBomb?

The technology required to send personal video via email has since become more commonplace and less expensive. Review collected by and hosted on G2.com.

What problems is BombBomb solving and how is that benefiting you?

Connecting with prospects via video with BombBomb solves a critical problem for salespeople: the lack of genuine human connection in digital communication. In a world saturated with impersonal emails and messages, video allows us to rehumanize our interactions. By sending a personalized video, we can convey warmth, sincerity, and authenticity—qualities that are often lost in text. BombBomb empowers salespeople to build trust and rapport quickly, making prospects feel valued and understood. This human touch not only enhances engagement but also accelerates decision-making, leading to faster and more meaningful business relationships. Review collected by and hosted on G2.com.

John S.

Owner

Small-Business (50 or fewer emp.)

8/8/2024

"Easy to use and integrates very well"

5/5

What do you like best about BombBomb?

I most like the ease of use and tracking. However, when I signed up the best part was the training and the best advice was not to worry about mistakes, etc so as to personalize it. The whole thing has been very succesful for me. Review collected by and hosted on G2.com.

What do you dislike about BombBomb?

Sometimes the integrations etc can be slow and but for the most part iI'm very pleased Review collected by and hosted on G2.com.

Response from Sally Gates of BombBomb

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Thank you for sharing your positive experience with BombBomb! We're thrilled to hear that the training and advice have been helpful in personalizing your interactions with clients. We'll take note of your feedback about the integrations and work on enhancing that aspect.

Mark S.

Senior Mortgage Lender - Production Manager

Enterprise (> 1000 emp.)

11/5/2021

"A must have tool!"

5/5

What do you like best about BombBomb?

What we like best is the integration into Google Chrome - it makes it so easy to email a video to a client instead of typing a message. We always get positive feedback when we do a video. Review collected by and hosted on G2.com.

What do you dislike about BombBomb?

There really isn't anything we dislike about BombBomb Review collected by and hosted on G2.com.

Response from Rea Ross of BombBomb

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Thank you for taking the time to share your experience with others, Mark! I couldn't have said it better – almost everything is digital – and our world is ever more moving into digital spaces.

Not only can we save time by sending a video, but we CAN be more connected by sending and receiving when we can't be there in person.

It's a privilege to have you as a part of our community, Mark. Thank you for trusting us with a part of your communication!

Verified User in Alternative Medicine

Small-Business (50 or fewer emp.)

5/14/2024

"Great resource!"

5/5

What do you like best about BombBomb?

I have been using Bomb Bomb for about 5 years and it is awesome! My clients love getting personalized video emails from me. Review collected by and hosted on G2.com.

What do you dislike about BombBomb?

It is so easy to ramble on in my videos. That is more of my problem, lol. My only complaint is I use Chrome while using Bomb Bomb. For a year or so whenever I open Chrome the BombBomb extension does not start with my browser. I have to refresh the browser each time. I don't know if it is a Crhome problem or the BombBomb extension but that is my only complaint. I just thought if another one. The screen record doesn't work right. It always needs to do a work-around so it will work. Review collected by and hosted on G2.com.

Response from Tim Gilbert of BombBomb

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We're thrilled to hear that you've been enjoying BombBomb for 5 years! We recently released enhancements of video editing/trimming and a high res recording option is coming shortly. We hope to continue to keep you as a valued client! If you don't attend our monthly Deep Dive webinars, maybe check that out. Hundreds of users join us each month for hands-on sessions and interesting topics.

Karen S.

Electrician / Managing Director

Small-Business (50 or fewer emp.)

2/23/2022

"The Best Tool to get customer Engagement. is BombBomb"

5/5

What do you like best about BombBomb?

Love it. This is the Best Tool to get customer Engagement. - Top of the Class. Have been using this for over 8 years. More so in the last 5 yrs - probably around 3 - 5 times a day Review collected by and hosted on G2.com.

What do you dislike about BombBomb?

hate their done for you templates, (which you cant delete), I have built my own templates, now, and my default one is normally at the top of the list, but once you know how to put your own in - 100%

Would be better if the record screen to be higher up the screen, so when you look at yourself in the record, then you are not looking down the screen rather than what you should do is look at the camera Review collected by and hosted on G2.com.

Response from Rea Ross of BombBomb

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Thank you for taking the time to share your experience with others, Karen! We hope you're having some fun with your video messages. If there's anything we can do to help you continue to succeed by getting a little more personal in digital spaces, let us know! It's a privilege to have you as a part of our community!

Rob R.

Small-Business (50 or fewer emp.)

3/16/2024

"BombBomb is great!"

5/5

What do you like best about BombBomb?

BombBomb is fantastic in allowing me to distribute video to large numbers of people in an easy, professional, graphically pleasing format. The support team at BombBomb is always helpful and answers my questions or handle my issues quickly. Review collected by and hosted on G2.com.

What do you dislike about BombBomb?

If there are any downsides to BombBomb, I haven't found them yet. Review collected by and hosted on G2.com.

What problems is BombBomb solving and how is that benefiting you?

BombBomb allows me to convey detailed concepts in a MUCH more efficient manner than a written email, and by putting everything into a video I can deliver presentations or simple thoughts quickly and at a time where the recipient can take the time to watch. There's never a time that someone who receives one of my video emails is going to be distracted by kids, work, or othr business because they can watch it on their own schedule. Review collected by and hosted on G2.com.

Response from Tim Gilbert of BombBomb

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Thank you for the kind words! We're glad to hear that BombBomb is helping you efficiently convey detailed concepts and deliver presentations in an easy to use manner.

Brian M.

Small-Business (50 or fewer emp.)

1/30/2024

"A Business Necessity!"

5/5

What do you like best about BombBomb?

It works seamlessly! The platform is simple, smooth, and easy to navigate. I never had an issue with bugginess or glitches. The simple fact is this: if you want to send video messages, Bombbomb is the OG and standard that all other companies are compared to. I’m sure there are companies that have more bells-and-whistles, but I’d be hard pressed to believe the extras would really be utilized. More importantly though, the integrations into other platforms or software is abundant, and what’s more is the integrations are very well developed to work smoothly and seamlessly together. Plain and simple: it doesn’t just work, it works very well. Review collected by and hosted on G2.com.

What do you dislike about BombBomb?

Although they integrate with many platforms there are many they don’t. However, that may have nothing to do with Bombbomb, but with the other companies. Also, they seem slow at bringing out new features, but my thoughts are if they were faster or brought out more, then the application wouldn’t be as smooth and would likely have more bugs or glitches. Finally, I feel the price is sort of high, especially with the difference in tiers and what you get. Oh also, I like the old logo & branding better rather than the updated branding, but if they did it why I presume they did it, I completely understand. Review collected by and hosted on G2.com.

What problems is BombBomb solving and how is that benefiting you?

BombBomb is solving the challenge of standing out against all the others in the competition, and more importantly building relationships and rapport with clients and business partners. They also provide a way to easily explain something through demonstration, which can be done and watched at different times rather than two or more parties having to coordinate a time together to make it happen. Review collected by and hosted on G2.com.

Response from Tim Gilbert of BombBomb

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It's great to hear that BombBomb is helping you stand out in the competition and build strong relationships with clients and partners. We're committed to providing a valuable and effective tool for your business needs.