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ChatBot Reviews & Product Details

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ChatBot Product Details

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ChatBot is an all-in-one platform to create, deploy, and track chatbots across channels. Create chatbots in minutes with diverse templates and automate key tasks right away. Easily drag-and-drop new elements to adapt any template to your needs. ChatBot is ready to work out of the box, while AI algorithms help you improve responses over time. Design smooth conversational experiences to build better relationships with your customers. Send dynamic responses that encourage customers to chat and interact. Mix and match text, images, buttons, and quick replies to show off your brand, products, and services. Use ChatBot on different platforms and channels using one-click integration (Facebook Messenger, Slack, LiveChat, WordPress, and more). Connect your chatbot to just about anything you can think of using open API, webhooks, and Zapier.

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Text

Discussions

ChatBot Community

Languages Supported

Bulgarian, Czech, Danish, English, Estonian, Finnish, French, Italian, Dutch, Polish, Portuguese, Spanish, Swedish, Ukrainian

Product Description

ChatBot is a bot framework for AI chat bot, designed to allow users to create a chatbot for any web service: LiveChat, Facebook Messenger, Slack, Kik, etc.

Overview by

Szymon Klimczak

ChatBot Media

Build chatbots with ease using a drag-and-drop interface. Quickly arrange the conversation flow to create exactly the chatbot Story you need.

Offer great customer experience with dynamic responses and intuitive navigation. Your chatbot uses text, buttons, and images when talking with your customers.

ChatBot offers reliable reports to track and optimize your chatbots' performance. Take your business decisions based on real data.

Set up your chatbots using customizable ChatBot templates. Reuse them as they are or smoothly develop more complex Stories with them.

Adding a chatbot across channels is intuitive and quick. Integrate with messaging apps and 3rd-party tools in a few clicks.

Master your bot creating skills with lessons prepared by our experts, and complete your first chatbot with ease.

G2 reviews are authentic and verified.

Here's how.

Shuichi M.

marketing

Internet

Small-Business (50 or fewer emp.)

5/25/2025

"AI runs with a single emoji! Slack AI Kotarou" has been released!"

5/5

What do you like best about ChatBot?

Just press an emoji on Slack to activate the AI. This AI tool can instantly handle complicated tasks such as thread summarization, translation, and launching custom bots. Review collected by and hosted on G2.com.

What do you dislike about ChatBot?

The fact that it must be used across multiple AIs Review collected by and hosted on G2.com.

What problems is ChatBot solving and how is that benefiting you?

Translate Slack threads in real time on Slack with support for over 100 languages with a single emoji. Support global team management. Summarize easily with Ability to freely link emojis to prompts, allowing for customization to suit your team. Code reviews, email content, and article ideas can also be created. Review collected by and hosted on G2.com.

Sushma M.

Technical Recruiter

Mid-Market (51-1000 emp.)

1/31/2025

Guest users or non-business users of the software, not included in G2 scores.

"A new era of unpacking divine"

4.5/5

What do you like best about ChatBot?

The chatbot chats casually as it makes us feel like a real conversation with humans, and it's pretty impressive as it adapts to all tones seamlessly and it's easy to access Review collected by and hosted on G2.com.

What do you dislike about ChatBot?

Sometimes the chatbot response feels like as its too formal and scripted Review collected by and hosted on G2.com.

Chandan M.

Product Manager

Small-Business (50 or fewer emp.)

8/10/2023

"Amazing no code chatbot tool with multi integration support"

4.5/5

What do you like best about ChatBot?

What really stands out for me is the user-friendly no code chatbot builder. Its flow based and simple to do conversation design. Navigating through the platform and integration is super easy. the customization options are pretty rad. Being able to tailor the chatbot's responses to match the brand's tone and style is a sweet touch. Review collected by and hosted on G2.com.

What do you dislike about ChatBot?

Even though chatbot.com has some great stuff going on, there are a couple of things that might raise concern. I created chatbot for facebook but when I reached to support team for issues, I didn't get better response . They said that they are not open for call support. Also, the pricing can be a bit on the higher side, which might not be the best fit for smaller budgets. Review collected by and hosted on G2.com.

What problems is ChatBot solving and how is that benefiting you?

Chatbot.com is tackling the challenge of customer support and engagement on a whole new level. It's like having a virtual assistant that handles routine queries and tasks, freeing up actual humans to tackle the more complex stuff.

Its integration library is amazing and I was able to even integrate it with my custom APIs Review collected by and hosted on G2.com.

Khushboo S.

Small-Business (50 or fewer emp.)

3/9/2023

"ChatBot Review"

3.5/5

What do you like best about ChatBot?

ChatBot helps you to have human-like conversations with your clients and customer. The front desk job can be eliminated via the use of a chatbot. It can be the voice of companies and work multiple sessions. Review collected by and hosted on G2.com.

What do you dislike about ChatBot?

You need to take care of which kind of voice you want to depict for your business whether gentle, loud, etc. Make it as efficient to deliver high customer engagement. Review collected by and hosted on G2.com.

Verified User in Financial Services

Small-Business (50 or fewer emp.)

1/18/2023

"Great experience, saves me plenty of time, increases productivity"

4.5/5

What do you like best about ChatBot?

Ability to research information and to use accurate data in minimal time Review collected by and hosted on G2.com.

What do you dislike about ChatBot?

Unavailable most times, network issues or server issues Review collected by and hosted on G2.com.

Anthony S.

Client Services Director

Mid-Market (51-1000 emp.)

1/7/2022

"Great experience with this tool and a welcomes intro into AI"

4.5/5

What do you like best about ChatBot?

Great workflow builder with a variety of features.

Strong customisation.

Good API integration and workarounds should you not wish to integrate into CRM systems.

Analytics generated through integration are very useful.

Integration into LiveChat.

Good value.

Easy learning curve.

Very east to embed into websites.

Good looking bot. Review collected by and hosted on G2.com.

What do you dislike about ChatBot?

There's a lot more intelligent tools out there, this feels more entry-level or a good addition for LiveChat.

Learning aspects were manual at time of our configuration with no AI supporting further learning.

Not enough configuration around the bot display to end users.

Would be nice to integrate additional items at pop-up of chat bot such as a status page/uptime through third parties. Review collected by and hosted on G2.com.

Recommendations to others considering ChatBot:

Very easy to start playing with the concept so start small but then start to think big and see how far you can push having bots. Review collected by and hosted on G2.com.

What problems is ChatBot solving and how is that benefiting you?

Business Intelligence around product usage - pain points / help points.

Self-Service through automated workflow streams.

Ticket creation.

Feedback on product / service.

Modernising product.

Cost / time savings.

Development insight. Review collected by and hosted on G2.com.

Sameer G.

Chatbot Marketer

Small-Business (50 or fewer emp.)

1/29/2022

"Not a big fan of this software but has some unique features which we needed"

2.5/5

What do you like best about ChatBot?

Easy to set up, beginner-friendly, good AI, easy to train, and has some cool features which other software don't offer, that's the main reason going with this software. Review collected by and hosted on G2.com.

What do you dislike about ChatBot?

Expensive compared to other better alternatives; for live chat, you have to buy a separate live-chat subscription which is costly too. Review collected by and hosted on G2.com.

Recommendations to others considering ChatBot:

If you're exploring the software for chatbots, give it a try, you'll get 14 days trial. It's easy to set up and has some unique features which you may need. At the same time, explore other alternatives, then, according to your requirements, go with the one. Review collected by and hosted on G2.com.

What problems is ChatBot solving and how is that benefiting you?

To help with common queries of the users and nurture them to subscribe to our platform. Review collected by and hosted on G2.com.

Verified User in Consumer Services

Small-Business (50 or fewer emp.)

1/11/2022

"Amazing, easy to set up and use. GREAT"

5/5

What do you like best about ChatBot?

Chatbot is an easy way to set up a bot that can answer customer's questions, give information about your business, get customer information such as emails and phone numbers.

Easy integration with you landing page and facebook. Review collected by and hosted on G2.com.

What do you dislike about ChatBot?

It's not linked to WhatsApp. I use it with my landing page and Facebook community, but not integrated with WhatsApp yet. Review collected by and hosted on G2.com.

Recommendations to others considering ChatBot:

It's a must to have a chatbot in 2022. Review collected by and hosted on G2.com.

What problems is ChatBot solving and how is that benefiting you?

Mostly have a bot that can answer 24-7. Without chatbot any lead I've received from 23:00 pm to 6:00am was a lost lead. When I integrate chatbot, the bot can answer any questions and get the customer information to make contact later. Review collected by and hosted on G2.com.

Verified User in Information Technology and Services

Small-Business (50 or fewer emp.)

9/24/2019

"Automatic responses."

3.5/5

What do you like best about ChatBot?

This tool allows you to set up automatic responses in chats, Messenger, WhatsApp, Slack, Livechat, among others. It is easy to use and has great performance. Review collected by and hosted on G2.com.

What do you dislike about ChatBot?

There is nothing negative on this platform. Review collected by and hosted on G2.com.

Recommendations to others considering ChatBot:

This tool is easy to use, improves communications, and is a good work implementation. Review collected by and hosted on G2.com.

What problems is ChatBot solving and how is that benefiting you?

This tool allows for better work performance, better understanding and communication between colleagues and friends, enables the integration of various bots, and takes up very little space in my device's memory. Review collected by and hosted on G2.com.

Alice K.

Support Specialist

Small-Business (50 or fewer emp.)

7/23/2019

"Automate your Livechat "

4.5/5

What do you like best about ChatBot?

I love how easily you can integrate Chatbot into Livechat. From there you can easily create presets to respond to customers inquiries. Review collected by and hosted on G2.com.

What do you dislike about ChatBot?

I dislike that ChatBot doesn’t have a machine learning mechanic, if it comes across something it doesn’t understand it’s flat out tell the person to rephrase it. Making it seem inauthentic. Review collected by and hosted on G2.com.

Recommendations to others considering ChatBot:

I would highly recommend using Livechat to prescreen your customers before directing them to the appropriate party! Review collected by and hosted on G2.com.

What problems is ChatBot solving and how is that benefiting you?

With ChatBot we’re able to direct our customers through a series of troubleshoots to solve their issues, and escalate them to a live audience if needed. Review collected by and hosted on G2.com.