Verified User in Mechanical or Industrial Engineering
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"EasyVista: A very practical and intuitive solution for IT support"
What do you like best about EasyVista Service Manager?
When the application was implemented, it was a fairly quick process and did not disrupt daily work. All the data was easily migrated, and we also had direct service to resolve issues. The application is very intuitive, and as a user, it is very simple to know the status of the tickets and have an overview of the workload that is pending. From the beginning, the application could be adapted and was customized to better fit our daily processes. Additionally, if necessary, it allows for personalized user configuration. It has a smartphone application, making it very accessible from anywhere needed (in our case, this is very advantageous, as thanks to this, tickets are attended to and resolved more quickly). Review collected by and hosted on G2.com.
What do you dislike about EasyVista Service Manager?
Perhaps it would be convenient for the interface to be updated more frequently to incorporate more comprehensive reports. In general, nothing is lacking, but this would streamline the analysis of work through the application (it would reduce the need to consult different sections or reports if more customizable reports were created). Review collected by and hosted on G2.com.
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This review has been translated from Spanish; Castilian using AI.
