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Knowmax Product Details

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Knowmax is a Knowledge management software which helps enterprises & brands achieve their CX goals. Knowmax enables a consistent knowledge flow across your assisted channels such as contact center, field, retail as well as Digital Channels such as Website, Mobile App, Chatbots to ensure that your customers and support advisors are able to find the right information at the right time. www.knowmax.ai

Seller

Knowmax

Discussions

Knowmax Community

Languages Supported

Arabic, English, French, Spanish

Product Description

Knowmax is a smart and comprehensive knowledge management software built to simplify multiple channel content curation, accelerate findability, and enhance knowledge base management. With Knowmax, organizations and businesses of all sizes are able to create thoroughly-structured knowledgebases that fit their content management requirements and preferences for increased efficiency.

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Team Knowmax

Knowmax Media

Knowmax Demo - Knowmax Dashborad for your agent

Initiate superior experience through insights on top call drivers and information consumed by users across channels. This helps in delivering better knowledge for different user groups. CX Managers can optimize these insights to tweak processes and enhance NPS & C-Sat.

Allow users to format plain text, copy paste information from existing documents, insert hyperlinks, highlight information, upload media files, drag & drop content easily from libraries.

Knowmax Demo - Knowmax Support Multiple languages

Knowmax helps you create content in local or native languages that help agents to perform better during CX mainly across digital channels such as website, mobile app and chatbots.

Knowmax Demo - Knowledge Preview in different devices

Content created can be previewed across several devices and platforms right from Call Center Agent to ChatBot; and desktop to wearables. This helps you to validate content or information before publishing.

Knowmax Demo - Omni Channel content distribution

Easily integrate the support sections of your website, mobile application & chatbot with Knowmax to deliver information on digital channels. Avail ready connectors for Salesforce, Freshdesk and other leading CRMs along with open APIs that assist support teams.

Easily interlink departments to allow complete or partial access to information. Enable users with particular designations to view, change and publish content for your teams to access.Users can obtain rights and permissions to access content based on their roles.

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Verified User in Telecommunications

Mid-Market (51-1000 emp.)

4/30/2025

"A Decent Tool That Covers the Basics"

3.5/5

What do you like best about Knowmax?

We've been using Knowmax in our contact center for almost two years. It's a simple, easy-to-use platform that does the job when it comes to managing knowledge. The search works well, and features like broadcasts, notifications, and built-in quizzes are helpful for keeping our team informed and engaged. Review collected by and hosted on G2.com.

What do you dislike about Knowmax?

It’s not the most flexible tool. Customization options are limited, and the admin workflow—especially for content creation and publishing—could definitely be smoother. The dashboards also leave a bit to be desired when it comes to tracking usage and performance. Review collected by and hosted on G2.com.

What problems is Knowmax solving and how is that benefiting you?

Knowmax helps us centralize and standardize the knowledge our contact center agents need, which reduces confusion and improves consistency in customer interactions. By using structured formats like decision trees and picture guides, it simplifies complex processes and allows agents to find the right information quickly. Review collected by and hosted on G2.com.

Zenhance .

Knowledge Management

Enterprise (> 1000 emp.)

4/23/2025

"Smarter Support with Knowmax"

5/5

What do you like best about Knowmax?

The interface is user-friendly, and it fits well across different business units. Helped us drastically reduce average handling time (AHT) and improved first-call resolution (FCR) due to the easy article navigation. Review collected by and hosted on G2.com.

What do you dislike about Knowmax?

The product has met our expectations in all key areas. Review collected by and hosted on G2.com.

What problems is Knowmax solving and how is that benefiting you?

Knowmax is helping us solve key challenges related to knowledge consistency, agent onboarding, and operational efficiency by centralizing our knowledge base and providing guided workflows, which has led to improved first-call resolution (FCR), faster agent training, and more consistent customer support across all business units. Review collected by and hosted on G2.com.

Naseema P.

Writer & Editor for the AI Journal Newsletter

Small-Business (50 or fewer emp.)

4/25/2025

"Knowmax really helps make knowledge sharing smooth for our team"

4.5/5

What do you like best about Knowmax?

The platform is super easy to use — very clean layout and the AI search works quite well. Our team can quickly find whatever is needed, and the decision trees and visual guides are a big help while talking to customers. Review collected by and hosted on G2.com.

What do you dislike about Knowmax?

Nothing major, but the reports could have a few more options to customize as per our use case. Also, when there's too much data, it slows down a bit here and there. Review collected by and hosted on G2.com.

Karan M.

Operation's Strategy Manager

Mid-Market (51-1000 emp.)

5/8/2025

"A very easy to use tool, really helps our support team."

4.5/5

What do you like best about Knowmax?

It makes very easy to find the right information and share with customers. Decision trees guide agents step-by-step, so there’s less confusion, even with tricky queries. learning tools in Knowmax to train people faster, which has saved us a lot of time. Review collected by and hosted on G2.com.

What do you dislike about Knowmax?

It takes a little time to get used to at first.But the support team help with it. Review collected by and hosted on G2.com.

Sergey A.

Community Outreach Manager

Small-Business (50 or fewer emp.)

4/23/2025

"Knowmax makes it way easier to share info with the team"

3.5/5

What do you like best about Knowmax?

I like how simple it is to use and find what I need. The step-by-step guides and visuals make it super easy to understand and follow. Review collected by and hosted on G2.com.

What do you dislike about Knowmax?

The reporting feature is okay, but I wish it offered more customization options. Review collected by and hosted on G2.com.

Mitali B.

Asst. Manager - KM

Mid-Market (51-1000 emp.)

12/26/2022

"One Stop Destination for the complete Knowledge Mgmnt Needs"

4.5/5

What do you like best about Knowmax?

Variety of features for our different needs, making the knowledge management super effective& user friendly for consumption like Ticklers, Broadcast, DT, Articles, Quizzes, FAQs , Picture guides etc. Review collected by and hosted on G2.com.

What do you dislike about Knowmax?

Certain improvisations are very much required. KM Team is already working towards it.

Audit logs, User Mgmnt, Restoration to older versions, b& efficient search esp. when it comes to DTs, bigger screen for extension users + broadcast etc. option for

Interlinking of 2 DTs, bigger final step, font options, user-wise reporting etc.

Article can have sections & minimize, maximize options etc., for a cleaner look. Bulk updation of User records & bulk creation of quizzes.

This improvisations will help in better adoption & consumption of the tool. Review collected by and hosted on G2.com.

Tamaghna D.

Training Manager

Enterprise (> 1000 emp.)

12/19/2022

"Knowmax is a solid choice for any growing (or already well-established) business."

4.5/5

What do you like best about Knowmax?

The interface is possibly the most user-friendly of all online document creation/maintenance systems I've ever used. The editor is excellent in keeping pages consistently designed, even though they are going through a transition where they don't yet have feature parity with their older editor. Review collected by and hosted on G2.com.

What do you dislike about Knowmax?

A few add-ons are not available for the cloud version yet, so some users might be dissatisfied based on what features they need. While their own documentation on their own software is generally quite good, some of their API documentation could use some attention. Review collected by and hosted on G2.com.

Praveen Kumar53 .

Not Disclosed

Enterprise (> 1000 emp.)

12/14/2022

"Useful"

5/5

What do you like best about Knowmax?

It was a wonderful experience while using and curating content with different types of methods used to share information. Best experience is using the search option to find any content and with relative filters. Review collected by and hosted on G2.com.

What do you dislike about Knowmax?

Rating option needed to be more automated Review collected by and hosted on G2.com.

Ramprakash Lakshminarayan .

Business Consultant - KM Process Modelling

12/12/2022

"Active knowledge eco sstem"

5/5

What do you like best about Knowmax?

The decision Tree feature is really the differentiator in this KM product. Review collected by and hosted on G2.com.

What do you dislike about Knowmax?

Helpful - Easy to narrow down your search, and contextual matches make it very specific to the search.

Downside - Need conversational AI features Review collected by and hosted on G2.com.

Alan P.

Methods and Systems Specialist

Enterprise (> 1000 emp.)

3/18/2022

"Very innovative solution for knowledge/learning processes!"

5/5

What do you like best about Knowmax?

The capability of design/creating decision trees, being step-by-step processes making relations with created in and outside of the platform. I find highly valuable the use of picture guides, for businesses it is very handy to guide people visually through steps. Review collected by and hosted on G2.com.

What do you dislike about Knowmax?

I would like the platform to have more capabilities to register and extract traceability of content creators. Decision trees index and more features to edit pictures and articles. Delete feedback. Review collected by and hosted on G2.com.