Phonexa Reviews & Product Details

Phonexa Product Details

Claimed

Phonexa is an enterprise-grade tracking software for performance, affiliate and partner marketing. The Phonexa Suite is the underlying tech that carries through the consumer lead and call lifecycle, helping performance marketing teams drive ROI for brands across affiliate, partner, and paid channels. Phonexa prioritizes outcomes-based marketing across customer interactions like clicks, calls, form submissions, website behavior, and more. Through its single operating solution, the Phonexa Suite gives D2C publishers, networks, agencies, and brands unprecedented access and control to campaigns, eliminates lack of transparency across lead generation, and automates processes. The Phonexa Suite allows clients to optimize frictionless customer acquisition efforts and analyze the sources that drive qualified pipeline. Phonexa’s global headquarters are based in Los Angeles with additional offices in the United Kingdom, Ukraine, and Canada. The company employs a staff of over 200. For more information, visit www.Phonexa.com.

Product Website

Seller

Phonexa

Discussions

Phonexa Community

Languages Supported

English

Product Description

Phonexa's Software as a Service solutions are designed to alow businesses to reach their optimal ROI by optimizing their call technology.

Overview by

Armen Karaoghlanian

Phonexa Integrations

(5)

Verified by Phonexa

Phonexa Media

A unified dashboard that shows insights into all eight solutions within your Phonexa instance.

Phonexa's lead tracking and distribution platform.

Phonexa's call tracking and distribution platform.

Phonexa's email and SMS marketing platform.

Phonexa's suppression list management platform.

Phonexa's click tracking platform.

Grow and scale with Phonexa!

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Official Downloads

(5)

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A Marketer’s Guide To Call Tracking &Conversation Intelligence

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Matthew D.

Director

Small-Business (50 or fewer emp.)

5/30/2025

"Great Software and Supportive Team"

5/5

What do you like best about Phonexa?

Phonexa is a great tool for a start-up lead generation agency. It has everything we need for lead distribution, filtering, tracking, integration and verification. The Light Suite Package is great value for money compared with other options on the market. The support team (Rich, Lane, Steffi and Oliver) are really friendly and always available to help with new campaign set up and fixing any tech issues. Review collected by and hosted on G2.com.

What do you dislike about Phonexa?

Phonexa can be a little tricky to get your head around at first so the only thing I would suggest is having more access to guidance documents or tutorial videos available so I can learn the system in my own time. Review collected by and hosted on G2.com.

Response from Rich Utton of Phonexa

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Hi Matt,

Thank you for taking the time to leave such a positive review. We’re really pleased to hear that Phonexa has been a helpful solution for your lead generation agency and that the platform is supporting your needs around lead distribution, filtering, tracking, integration and verification. It’s also great to know that you’ve had a good experience with the team, we’re always happy to assist and it’s great to see that reflected in your feedback.

We appreciate your comments around documentation and being able to self serve. In addition to the support provided by the team, we also have a comprehensive Knowledge Base with articles covering every area of the platform. It’s a great resource if you’d like to explore the system in your own time and can be accessed from within your Phonexa instance.

Best regards,

Rich Utton

Senior Onboarding Manager

Neil A.

Co-Founder

Small-Business (50 or fewer emp.)

3/25/2025

"Great System, Great Support"

4.5/5

What do you like best about Phonexa?

Phonexa is packed with features, yet easy to set up initially with great support offered by the UK team to get the ball rolling in what might otherwise be too comprehensive a system as to be too overwhelming for a new user to make the most of. I use the system daily and after some training from Rich am able to create and set up integrations myself moving forwards to expand our activity. Review collected by and hosted on G2.com.

What do you dislike about Phonexa?

The strength in terms of depth of features is also a potential weakness. I wouldn't like to dive into this without some human support back up, the system isn't intuitive enough to drop in and hit the ground running using just the interface and the knowledge base. It needs some hand holding initially and for the first few iterations of set up to get going, and I will probably need further support to see all the potential uses for the modules I have yet to fully understand. Review collected by and hosted on G2.com.

Response from Rich Utton of Phonexa

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Hi Neil,

Thanks for your review! It’s great to hear that you’ve found Phonexa’s features useful and that the support from our UK team has made the setup process smoother. I’m especially pleased to know that the training has helped you feel confident in creating and managing integrations independently, it’s always our goal to ensure you can make the most of the platform.

I completely understand that the system’s depth can feel like a lot to take in at first, and that’s exactly why we’re here to guide you through the process. As you continue exploring the platform and its modules, don’t hesitate to reach out, we're always happy to provide further support and help you benefit from even more value from Phonexa!

All the best,

Rich Utton

Senior Onboarding Manager

Phonexa UK

Verified User in Financial Services

Mid-Market (51-1000 emp.)

5/7/2025

"Exceptional technology backed by an outstanding team"

5/5

What do you like best about Phonexa?

Phonexa offers one of the most comprehensive lead systems we’ve used. Their Ping Post tech, reporting capabilities, and CRM integrations are spot on. But what really stands out is the people — their support and account teams are incredibly knowledgeable and proactive. Phonexa doesn’t just provide tools — they partner with you to drive results. It’s rare to find a provider this good. Review collected by and hosted on G2.com.

What do you dislike about Phonexa?

There’s a slight learning curve due to how feature-rich the platform is, but once you’re set up, it’s smooth sailing. Review collected by and hosted on G2.com.

What problems is Phonexa solving and how is that benefiting you?

Phonexa has helped us streamline and automate our lead distribution process, which was previously managed manually across multiple systems. With their LMS Sync and Ping Post capabilities, we’re able to receive, score, and route leads in real-time to the right partners, improving speed, accuracy, and ROI. We’ve also gained far better visibility into lead performance and conversion data thanks to the in-depth reporting tools. This has helped us make smarter decisions and drive better results for our marketing and broker partnerships. Review collected by and hosted on G2.com.

Response from Rich Utton of Phonexa

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We’re delighted to hear that Phonexa’s technology is delivering real impact for your business. It’s great to see key features like Ping Post, LMS Sync, and our reporting tools helping streamline your lead management and drive performance.

We’re especially proud that our team has stood out to you. Our goal is always to combine powerful technology with proactive, knowledgeable support, so it’s great to know that’s been your experience.

Thanks again for your partnership and continued trust in Phonexa!

Devon O.

President

Small-Business (50 or fewer emp.)

2/10/2025

"Miguel at Phonexa is not just dedicated he is innovative and determined!"

5/5

What do you like best about Phonexa?

The solutions Phonexa is able to provide our business on the fly is , to say the least... impressive. Miguel is our point man and he is always on point!! I have never worked with a company that feels so one on one, and really creates custom solutions for difficult situations so quickly! If you put your trust in Miguel at Phonexa he will deliver every single day! Our business is streamlined and we are confident in our numbers more so than ever. Profits first!! Thanks Phonexa and Miguel. Sign up now! Review collected by and hosted on G2.com.

What do you dislike about Phonexa?

The system itself is robust . You need a helping hand sometimes, but the team is always avail and creates videos and explanations on the spot which is super helpful! Review collected by and hosted on G2.com.

Response from Jacqueline Garcia of Phonexa

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Hi Devon,

Thank you for your fantastic review! We’re thrilled that Miguel’s dedication and innovation are streamlining your business and boosting your numbers. We appreciate your feedback on our robust system and support—your success is our top priority. Thanks for choosing Phonexa!

Kristian H.

SVP of Growth & Partnerships

Small-Business (50 or fewer emp.)

5/2/2025

"Patient and supportive"

4.5/5

What do you like best about Phonexa?

I'd never used a system like Phonexa before so the support, education and patience was hugely helpful to get to a position where we understood the system and how it could unlock a lot of insight to support our growth. Rich is great at making the complex seem simple and help to fill any knowledge gaps we had. Review collected by and hosted on G2.com.

What do you dislike about Phonexa?

The Phonexa system is a beast with a lot of functionality - the downside is it's not very user friendly as a result. However that's where they're different from other software solutions by having a human element to guide and advise.

Without that it would be difficult, but I think they know that hence why they have great people helping you. Review collected by and hosted on G2.com.

Response from Rich Utton of Phonexa

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Hi Kristian,

Thank you so much for your kind words, it really means a lot. I’m glad I could support you in getting to grips with the platform and help simplify some of the more complex areas. It’s always rewarding to see how clients begin to unlock the value in Phonexa once they feel confident using it.

You’re absolutely right that Phonexa is a powerful platform with a lot to offer, and I completely understand how that can feel like a steep learning curve at first, and that's exactly why we’re here. I really appreciate your honest feedback and look forward to continuing to support you as you grow.

All the best,

Rich Utton

Senior Onboarding Manager

Adam J.

Director

Small-Business (50 or fewer emp.)

2/24/2025

"Fantastic Customer Service"

5/5

What do you like best about Phonexa?

It does everything you need or would want it to and then some.

The customer service team is outstanding. Rich was exceptionally knowledgeable during our initial integration, greatly smoothing the process. Later, Steffi became our primary contact; she is invariably available when not on a call and displays unwavering commitment. When I was desperate to launch a campaign and encountered troubleshooting difficulties, she selflessly dedicated five minutes—despite her impending school run—to help us go live, ultimately giving our campaign a 16‐hour head start. Review collected by and hosted on G2.com.

What do you dislike about Phonexa?

The only think i can fault is that there are different price points for better analytics but that is the same with most and Phonexa is cheap considering what it is capable off. Review collected by and hosted on G2.com.

Response from Steffi Vipond of Phonexa

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Hi Adam,

Thank you so much for your kind review! We're so pleased you're having a positive experience with both the software and the support we provide. We are always keen to help and love to hear that our support has a big impact on your business!

I appreciate your point on the different price points for more advanced analytics. If you ever want to discuss those in more detail or delve into all the analytics tools that are already available to you, then please do not hesitate to let us know. I'm pleased that Phonexa gives you the flexibility to integrate with a variety of APIs - we also consider this to be a vital part of our platform that gives the power and control of integrations to our clients, as well as having an array of pre-built integrations to choose from.

Thank you so much again for your feedback, we truly appreciate it!

Kind regards,

Steffi Vipond

Jules R.

Chief Operating Officer

Small-Business (50 or fewer emp.)

3/21/2025

"The ultimate benefits of working with Phonexa"

5/5

What do you like best about Phonexa?

Phonexa is a powerful tool with robust features for lead management, multi-channel marketing, analytics, and affiliate management, making it ideal for medium to large businesses looking to scale their marketing efforts. We work closely with Jackie that goes above and beyond for us, and never disappoints… Review collected by and hosted on G2.com.

What do you dislike about Phonexa?

While having a lot of features can be seen as an advantage, it could also be a disadvantage if businesses only need a few core functions. The range of tools might result in an overwhelming user experience, leading to underutilization of the platform. Review collected by and hosted on G2.com.

Response from Jacqueline Garcia of Phonexa

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Hey Jules!

Thanks so much for the great feedback! We're happy to hear that Phonexa has been a powerful tool for your business and that our support has made a difference. We get that the range of features can feel overwhelming, and we appreciate your honesty—your input helps us improve!

Glad to know Phonexa is streamlining your E-Delivery processes. Let us know if you ever need assistance!

Amanda B.

Senior Affiliate Manager

Small-Business (50 or fewer emp.)

11/8/2024

"All in one top-tier service!"

5/5

What do you like best about Phonexa?

Phonexa is an awesome platform! Not only is it user friendly, it makes managing and optimizing lead generation completely effortless. The easy to navigate design and powerful analytics help with campaign efficiency and drive results. The support and service is also an added bonus, the team is always responsive and helpful, making sure we get the most out of the platform. As a frequent, everyday user of the system it's helpful to know that the reps are always there to help. Would recommend to anyone looking for an all in one platform! Review collected by and hosted on G2.com.

What do you dislike about Phonexa?

There's not much to dislike about Phonexa - while it has MANY powerful features with that comes a learning curve. It does take time to fully understand and utilize all the tools available but once you get the hang of it there are no limits. Review collected by and hosted on G2.com.

What problems is Phonexa solving and how is that benefiting you?

Phonexa solves several challenges in affiliate marketing. It offers advanced analytics tools that help analyze performance in real-time, across multiple campaigns and channels. This data-driven insight allows for me to optimize campaign strategies, helping me make quick adjustments to improve results. Review collected by and hosted on G2.com.

Response from Jacqueline Garcia of Phonexa

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Hi Amanda!

Thank you for such a fantastic review! We're thrilled to hear that Phonexa’s user-friendly design, powerful analytics, and responsive support are helping you achieve your lead generation goals. It’s wonderful that our platform is making it easier to optimize your campaigns and drive results in affiliate marketing. We appreciate your patience with the learning curve—it’s true that Phonexa is packed with features, and we’re here to support you every step of the way.

Thanks again for your recommendation, and we look forward to continuing to serve your needs!

Gary T.

Director

Small-Business (50 or fewer emp.)

2/25/2022

"Excellent product & support"

5/5

What do you like best about Phonexa?

I have been using Phonexa for some years now and the platform offers everything that I could need, and more. Implementing the system in to my business was seamless, I use the platform all day every day including on my mobile. The platform allows you to do so much and really moulds around your business needs. Phonexa has helped me scale the business considerably and there's still so much to learn about it. The support team respond instantly to queries and nothing is too much trouble for them, and they're all really nice people and a pleasure to speak to. Review collected by and hosted on G2.com.

What do you dislike about Phonexa?

Phonexa is overwhelming to start with, but the support given is second to none and you quickly get the hang of it. Review collected by and hosted on G2.com.

Response from Jacqueline Garcia of Phonexa

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Hi Gary,

Thank you for your glowing review and for being a loyal Phonexa user! We’re thrilled to hear how the platform has seamlessly integrated into your business and helped you scale while meeting your unique needs. It’s fantastic that you’ve been able to maximize its versatility, even on the go.

Your kind words about our support team mean a lot—they’re dedicated to ensuring our clients succeed, and we’re so glad they’ve been a valuable resource for you. We also appreciate your feedback about the platform’s initial complexity and are pleased that our team was able to guide you through the learning process.

Hearing how LMS Sync and e-delivery have transformed your business and boosted productivity is incredibly rewarding. Thank you for your continued trust in Phonexa—we’re here to support you every step of the way!

Chris A.

Marketing Manager

Small-Business (50 or fewer emp.)

8/7/2023

"Great ongoing support and ability to find solutions to complex needs"

5/5

What do you like best about Phonexa?

The ability to be able to find solutions to complex needs and provide multiple lead delivery options to different providers and suppliers. Having all our solutions in one place (lead delivery and email delivery) also helps from a reporting perspective. We've launched various initiatives into various systems, including bespoke API integrations and solutions - these include modification of standard data into methods that are easy to either report on or manage in said systems. Also, they're ability to answer questions rapidly and support mechanisms are not hindered by a support ticket/email process which can delay implementations Review collected by and hosted on G2.com.