Reputation Reviews & Product Details

Reputation Product Details

Claimed

Reputation is the only platform that empowers companies to fulfill their brand promise by measuring, managing, and scaling their reputation performance in real-time, everywhere. Functioning as a business’ eyes and ears in the spaces where customers talk, post, review, and recommend, Reputation AI-powered product stack analyzes vast amounts of public and private feedback data to uncover predictive insights for companies to act on, and improve their online reputations. Visit reputation.com to learn more.

Product Website

Seller

Reputation

Discussions

Reputation Community

Languages Supported

German, English, French, Spanish

Product Description

Reputation has changed the way companies improve their customer experience (CX) through customer feedback. Our platform translates vast amounts of public and private feedback data into insights that companies use to learn from and grow – including CX, Operations, and much more. We refer to this process as Reputation Experience Management, a category we created.

Overview by

Lauren McCutcheon

Reputation Integrations

(14)

Verified by Reputation

Reputation Media

Reputation delivers real-time *transparent* feedback at the location level. Reviews enable you to uncover trends and themes you may have missed in other channels - which allows brands to see what's working & what isn't.

Dig deeper into your customer's feedback with surveys. You can ask specific questions at a determined point in the customer journey to better understand consumer sentiment.

"Near me" searches indicate intent, and when your listings are found, review rating, volume, and profile details are the next consideration points for potential customers. Winning locally starts by winning online - let Reputation help!

Social is becoming the channel of choice for customers; they are looking to engage, follow, get support, and most importantly gain connection with their favorite brands. Reputation provides a centralized brand hub for you to manage all of those touch points.

Request more reviews to rank higher in searcher's and attract new customers, and analyze feedback from all sources together to understand sentiment, uncover trends, and prioritize next steps.

Easily manage all of your business listings from one location while improving search rankings and local SEO.

Reputation Score helps you understand your entire reputation in a single metric and provides prescriptive recommendations tailored to your business so you know exactly what to address and how.

Use customer sentiment to boost your brand perception with our robust social media management tool.

Track, analyze, and operationalize survey responses, all from one platform.

Official Downloads

(4)

edit

How AI Is Redefining Reputation Management

The Marketing Leader's Guide to Reputation Management

G2 reviews are authentic and verified.

Here's how.

Daniel R.

Marketing and Communications Director

Mid-Market (51-1000 emp.)

2/19/2025

"Clarity on metrics needed"

4/5

What do you like best about Reputation?

I like all of the tools it provides, frankly. There's such a depth of utility that I haven't gotten around to using them all, and I'd consider myself a power user. I'm currently building some dashboards, managing Reputation for about 200 entities, and use it every business day. I find its tools are reliable. Review collected by and hosted on G2.com.

What do you dislike about Reputation?

I would like more clarity on metrics. And I'm not the only one around who'd like that - many people in my company say the same thing. If the Reputation score for a given entity is a rolling average — or a rolling metric of any kind, really — then it's critical to explain what time frames are being factored into each rolling average. I don't know if my response rate, for example, counts toward my score based on data from the last 3 months, the last month, the last 2 years, the last year... nothing. And none of the Reputation score components offer any clarity on how their rolling timeframes are determined. I'm not asking for the proprietary formula — and frankly, I think it's anything more than a minor risk to Reputation's market share, even if the formula was public. All I'd like to know are time frames for score components. Review collected by and hosted on G2.com.

Edison C.

Administrator

Mid-Market (51-1000 emp.)

7/15/2025

"It helps improve reputation"

5/5

What do you like best about Reputation?

I'm always up-to-date on the good or bad comments consumers make, and they help me know if we're doing our job well or badly. This work tool allows me to have all this information gathered in one place, making it easier to access. It allows me to better understand each consumer's negative comments and thus make decisions that can resolve the inconsistencies that led to a negative review. Review collected by and hosted on G2.com.

What do you dislike about Reputation?

There's no inconsistency that makes me doubt that it's an excellent work tool and that its entire system is well-designed to provide good service. Review collected by and hosted on G2.com.

Brielle S.

Assistance Business Manager

Mid-Market (51-1000 emp.)

11/18/2024

"Great Product, User Friendly"

5/5

What do you like best about Reputation?

So at first when our company made the change, it was a bit furstrating. The learning curve was the cause, I had just mastered the previous software that was used. What help me was the traing, and just taking my time to go through the software and check out each option that was available to me. Most recently I have used the AI generated post for verbiage which is "AMAZING"! I also like the feature for reviews where it help you with what to say so that your responses remain netural. Love it!! Review collected by and hosted on G2.com.

What do you dislike about Reputation?

Nothing, I really enjoy it now that I know how to use it. I'm glad that we made the switch. Review collected by and hosted on G2.com.

Response from Lauren McCutcheon of Reputation

edit

Thank you for your thoughtful review, Brielle! We're thrilled to hear that you're enjoying the AI-generated posts and the review response features. It's great to know that Reputation is helping with time management across multiple locations. Thank you for being a part of the Reputation Nation!

Sulma H.

Leasing Consultant

Mid-Market (51-1000 emp.)

1/22/2025

"I had a great experience with the Reputation software, it vastly improved our online presence."

4/5

What do you like best about Reputation?

Reputation software has been a game-changer for managing online reviews and feedback. It makes it easy to keep track of what customers are saying across different platforms, so businesses can stay on top of their reputation. The insights it provides help you understand customer concerns and take action to improve service. Plus, the ability to automate responses saves time while ensuring you’re always engaging with customers in a timely and consistent way. The reporting tools are also super useful, giving you clear data to help guide decisions and improve your overall strategy. Review collected by and hosted on G2.com.

What do you dislike about Reputation?

Reputation is great but sometimes the automation features may sometimes lack the personal touch that certain customers expect in their interactions. Review collected by and hosted on G2.com.

What problems is Reputation solving and how is that benefiting you?

Reputation software has been a real help for our property management company by making it easier to keep track of tenant reviews across different platforms and stay on top of our online reputation. It also saves us time by automating responses to common questions, so we can always stay engaged with tenants in a timely way. Plus, the insights it provides into tenant satisfaction help us address issues quickly and make improvements where needed, ensuring we provide the best service possible. Review collected by and hosted on G2.com.

Jonna K.

Property Manager

Real Estate

Enterprise (> 1000 emp.)

12/18/2018

"An all-in-one resource!"

5/5

What do you like best about Reputation?

I love having one dashboard to view all of the resident and prospect feedback. I also appreciate the notifications, which ensure I do not miss responding. Lastly, the preset responses are helpful.. ensuring consistency in narrative when responding. The dashboard also allows us to dive into metrics and review areas of opportunity to increase online reputation based on review volume, review lengths, the platform, etc. Review collected by and hosted on G2.com.

What do you dislike about Reputation?

Unless this has changed, YELP notifications do not go to reputation.com. Review collected by and hosted on G2.com.

Recommendations to others considering Reputation:

It's a great all-in-one option for online reputation management. Review collected by and hosted on G2.com.

What problems is Reputation solving and how is that benefiting you?

Reviewers are 33% more likely to change their review if you respond within 24 hours. Being notified when a review is left gives us the jump on responding and possibly turning a bad experience around. Likewise, other people can see our fast response time and appreciate to see we are active in our resident and prospect feedback. We also have an opportunity to share our side of the experience if there is unwarranted feedback. Review collected by and hosted on G2.com.

Raven D.

Office Manager

Mid-Market (51-1000 emp.)

2/18/2025

"User Friendly Website to See Our Company's Reviews"

5/5

What do you like best about Reputation?

I love being able to see our Reputation score and all of our reviews in one place. We also have the ability to see our customer's survey responses so we can learn where our strengths are and where we can make improvements. Review collected by and hosted on G2.com.

What do you dislike about Reputation?

It took a little bit of time for me to learn how to navigate through the different menu options, but once I did it was easy. Review collected by and hosted on G2.com.

What problems is Reputation solving and how is that benefiting you?

Reputation is keeping us aware of any reviews we are getting, good or bad, and all of our customer's survey responses. We are able to see if there are trends in customer responses and levels of satisfaction with our services. It also prevents us from manually having to send survey requests, which is fantastic, while still giving us the ability to send surveys and reviews manually. Review collected by and hosted on G2.com.

vanessa n.

Community manager

Small-Business (50 or fewer emp.)

1/21/2025

"Awesome platform, easy to use"

5/5

What do you like best about Reputation?

Reputation.com is a fantastic platform for property management! It’s user-friendly and makes it easy to monitor and respond to reviews, helping us stay on top of our community’s feedback. Tracking our progress and maintaining a positive online presence has never been easier! Review collected by and hosted on G2.com.

What do you dislike about Reputation?

Reputation.com has some useful features, but I find it frustrating that it displays options we don’t actually offer at our property. This can create confusion for residents and potential tenants, and it would be helpful if the platform allowed better customization to reflect what we truly provide. Review collected by and hosted on G2.com.

What problems is Reputation solving and how is that benefiting you?

helps us stay on top of all resident feedback by ensuring that we don’t miss any reviews—good or bad. We carefully review and respond to every comment, allowing us to address concerns promptly and highlight positive experiences. This helps us maintain strong communication with our residents and continuously improve our community. Review collected by and hosted on G2.com.

Matt M.

Re-Bath Brand Ambassador

Mid-Market (51-1000 emp.)

2/18/2025

"Very user friendly with lots of features that make dealing with social and reviews 10x easier."

5/5

What do you like best about Reputation?

I like how integrative the social features are. Being able to create posts and schedule them for being posted at a later date is very useful. The metrics provided for our online reviews goes really into depth to where you can see how any and everything is affecting your reputation score. Review collected by and hosted on G2.com.

What do you dislike about Reputation?

I do not really have anything that I dislike about reputation. It is very helpful and gives lots of insight into the business. Review collected by and hosted on G2.com.

What problems is Reputation solving and how is that benefiting you?

Reputation makes it a lot easier to check metrics for reputation score and has social media capabilities tied into the application as well. This makes it simple and easy to check scores but also have multifunctional usability on the app so it is a one stop shop for multiple business functions. Review collected by and hosted on G2.com.

Steve M.

Community Manager

Small-Business (50 or fewer emp.)

2/18/2025

"Essential for Property Reputation Management!"

4.5/5

What do you like best about Reputation?

Reputation.com has been an invaluable tool for managing our properties’ online presence and resident sentiment. As a property manager specializing in student housing, staying on top of reviews and resident feedback is crucial, and this platform makes it incredibly easy.

The real-time insights help us address concerns quickly, and the advice on maintaining and improving our reputation has been extremely beneficial. The platform’s user-friendly interface and automated features save us time while ensuring we stay connected to what our residents are saying.

If you’re looking for a way to enhance your property's reputation and engagement effortlessly, I highly recommend Reputation.com! Review collected by and hosted on G2.com.

What do you dislike about Reputation?

I think that user interface could be polished a little better. Review collected by and hosted on G2.com.

Verified User in Environmental Services

Enterprise (> 1000 emp.)

2/18/2025

"It could be better"

2.5/5

What do you like best about Reputation?

It is easy to send a review request. It is easy to view Review collected by and hosted on G2.com.

What do you dislike about Reputation?

We used a different platform called Podium, which was user-friendly and easy to understand. However, now I don’t find it as user-friendly, possibly due to settings that are not available to us.

Additionally, there is a difference when I send a review request from a PC versus a phone. There are options on the PC, such as email, but Facebook is not an active option. Some customers also do not have the option to receive text messages, so having alternatives available on the phone or tablet would be important.

How is the Reputation score calculated? While we have more 5-star reviews, our reputation score decreased by 11 points. I would assume this is due to a lower review request-to-response ratio. I can click on “How to improve my reputation score,” but it suggests we need Facebook reviews, which we do not have the option to collect.

Therefore, the solution would be to give those on the road more ways to request reviews—through Facebook, email, and not just text messages. It would also be helpful to provide information in an FAQ section or offer simple icons to click, allowing us to access the information immediately.

A nice addition would be to have Reputation email the colleague who requested the review once one is obtained. An area to add emails for this purpose would be great so the colleagues and any managers would know immediately. Review collected by and hosted on G2.com.