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SAP Commerce Cloud Reviews & Product Details

SAP Commerce Cloud Product Details

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SAP Commerce Cloud Media

SAP Commerce Cloud Demo - Commerce Cloud Storefront
An example of a typical storefront powered by SAP Commerce Cloud.
SAP Commerce Cloud Demo - B2B Commerce
SAP Commerce Cloud comes with comprehensive and powerful B2B Commerce capabilities that enable you to sell even the most complex products online and provide an exceptional buying experience to your customers.
SAP Commerce Cloud Demo - Product Cockpit
One of the main business tools of SAP Commerce Cloud in which users can create and manage their product catalogs, products and all associated data and attributes with a visual and user friendly UI.
SAP Commerce Cloud Demo - Intelligent Selling Services
Intelligent Selling Services allow you to create hyper-personalized customer experiences by defining merchandising rules according to which products will be displayed on your site.
SAP Commerce Cloud Demo - Mobile Device View
Commerce pages on a mobile device.
SAP Commerce Cloud Demo - Headless Commerce
SAP Commerce Cloud enables headless commerce with a fully API-based approach. This example shows selling on social networks via a headless approach.
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255 SAP Commerce Cloud Reviews

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255 SAP Commerce Cloud Reviews
4.3 out of 5
255 SAP Commerce Cloud Reviews
4.3 out of 5

SAP Commerce Cloud Pros and Cons

How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Cons
G2 reviews are authentic and verified.
Nand K.
NK
HR Manager
Mid-Market (51-1000 emp.)
"Feedback on SAP Commerce Platform"
What do you like best about SAP Commerce Cloud?

I like best about SAP Commerce Cloud is its robust flexibility and scalability, especially for complex B2B and B2C scenarios Review collected by and hosted on G2.com.

What do you dislike about SAP Commerce Cloud?

One of the main challenges with SAP Commerce Cloud is its complexity, especially when it comes to customization and onboarding new developers Review collected by and hosted on G2.com.

Mohd S.
MS
Technical Lead Sap Hybris
Enterprise (> 1000 emp.)
"A Robust Ecommerce Platform with Industry grade features."
What do you like best about SAP Commerce Cloud?

Robustness in managing PIM and ease of integrating with third party systems. Review collected by and hosted on G2.com.

What do you dislike about SAP Commerce Cloud?

Storefront is not that institutive now they introduces Spartacus. Review collected by and hosted on G2.com.

Ritu C.
RC
Senior Tax Consultant (GST)
Enterprise (> 1000 emp.)
"SAP cloud"
What do you like best about SAP Commerce Cloud?

That its cloud is for businesses of all sizes. It has great security features. Review collected by and hosted on G2.com.

What do you dislike about SAP Commerce Cloud?

SAP commerce cloud targets only Large enterprises. Review collected by and hosted on G2.com.

AJAY K.
AK
Process Associate
Small-Business (50 or fewer emp.)
"User Friendly"
What do you like best about SAP Commerce Cloud?

The best thing in SAP Commerce Cloud is it's user interface which is very attractive and easy to understand overall it is user friendly. It is very good experience with SAP it is very useful so everyone can understand and work efficiently. It helps me to increase my knowledge in my domain which helps to build my career and also helps to be strong as much as I can in SAP Overall it is best experience with SAP Thank you so much for your wonderful application software. Review collected by and hosted on G2.com.

What do you dislike about SAP Commerce Cloud?

There is no any particular reason to dislike the SAP Commerce Cloud.It is fully best in every single way Review collected by and hosted on G2.com.

Sandeep Kumar B.
SB
Senior Software Engineer
Small-Business (50 or fewer emp.)
"Comprehensive Yet Complex"
What do you like best about SAP Commerce Cloud?

Robust Integration with SAP Ecosystem: SAP Commerce Cloud integrates seamlessly with SAP’s broader ecosystem, such as SAP ERP, SAP S/4HANA, and SAP Customer Experience solutions. This enables a unified platform for handling everything from inventory management to customer data, which is beneficial for businesses already invested in SAP systems. Review collected by and hosted on G2.com.

What do you dislike about SAP Commerce Cloud?

Complex Setup and Maintenance: SAP Commerce Cloud can be challenging to set up, requiring substantial configuration and technical expertise. Managing and maintaining the platform can also feel cumbersome, especially for smaller businesses without specialized teams. Review collected by and hosted on G2.com.

Manvendra S.
MS
Consultant
Mid-Market (51-1000 emp.)
"Business Growth with SAP Commerce Cloud"
What do you like best about SAP Commerce Cloud?

Powerful integration with SAP ERP and SAP S/4HANA.

Flexible and customizable architecture to meet diverse business requirements.

Comprehensive product management and order fulfillment capabilities.

Robust support for both B2B and B2C models Review collected by and hosted on G2.com.

What do you dislike about SAP Commerce Cloud?

Initial setup and configuration are complex and time-consuming.

Steep learning curve, especially for teams unfamiliar with SAP systems.

High cost of ownership, which may not be suitable for smaller businesses. Review collected by and hosted on G2.com.

Stefan H.
SH
E-Commerce Optimisation Specialist
Mid-Market (51-1000 emp.)
"Very powerful but the UI is unintuitive"
What do you like best about SAP Commerce Cloud?

Very powerful for accounting and offers more features than we need at the moment. Somthing that we can grow into if we need it. Review collected by and hosted on G2.com.

What do you dislike about SAP Commerce Cloud?

Not very intuative user interface and impossable to use as a new user without a guide, even for simple things like finding month to date revinue for your channels. The reporting could also be a lot more visaul and is very slow to use without an intagration like VM statistics excel intagration. Even then reports can only be generated by one user at a time and are still a nighmare of a user interface with lots of cryptically named data fields and lots of duplicates.

Some of this is due to the way our company has this excel intagration setup but an inbuilt user friendly reporting tool would remove the need for a clunky excel intagration all together. Review collected by and hosted on G2.com.

IR
Inspektor Datalaft - Risk Consulting Global
Mid-Market (51-1000 emp.)
"Solid platform for B2C e-commerce"
What do you like best about SAP Commerce Cloud?

Currently, we are testing a new online store on SAP Commerce Cloud, mainly as an alternative to Magento. We see that it is a very solid and robust platform that integrates perfectly with the other services offered by SAP. Additionally, the configuration is simple, which facilitates implementation in a reduced time compared to other options on the market. The product upload is very simple, and the inventory update is as well. Review collected by and hosted on G2.com.

What do you dislike about SAP Commerce Cloud?

one of the things we liked the least is the customization capability, although it is customizable in most aspects, it is necessary to have a skilled development team to make any modifications, even if it's something simple at a visual or functionality level Review collected by and hosted on G2.com.

PG
Software Developer
Small-Business (50 or fewer emp.)
"User-Friendly Interface and Valuable Experience with SAP Commerce Cloud"
What do you like best about SAP Commerce Cloud?

SAP Commerce Cloud is distinguishing feature is its user interface, which is both appealing and simple to use. Overall, it is quite user-friendly. My experience with SAP has been positive, the platform is quite beneficial and allows everyone to work quickly. It has also increased my understanding in my sector, which is beneficial to my career advancement and SAP skill development. Overall, my experience with SAP has been amazing. Thank you for the excellent program and provide best customer service. Review collected by and hosted on G2.com.

What do you dislike about SAP Commerce Cloud?

For small firm using SAP Commerce cloud is little bit pricey. I had dealt with comparable cloud technologies at a tiny company, and the cost installing SAP Commerce Cloud is significiant. Review collected by and hosted on G2.com.

Verified User in Information Technology and Services
CI
Mid-Market (51-1000 emp.)
"Feature Rich Platform offering scalability, flexibility, and deep integration."
What do you like best about SAP Commerce Cloud?

The best thing about SAP Commerce Cloud is its ability to seamlessly integrate with other SAP suite of enterprise solutions like HANA , ERP , Marketing Cloud, Sales & Service Cloud etc.This tight integration creates a unified system where data flows smoothly across departments, allowing for better decision-making, automation, and efficiency. Review collected by and hosted on G2.com.

What do you dislike about SAP Commerce Cloud?

One of the downside is that it comes with a high price tag, both in terms of licensing and implementation costs. For small and mid-sized businesses, it may be prohibitively expensive. When we factor in customization, integration, and ongoing maintenance, this leads to increase in cost. Review collected by and hosted on G2.com.

Pricing Insights

Averages based on real user reviews.

Time to Implement

5 months

Return on Investment

14 months

Average Discount

14%

Perceived Cost

$$$$$
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SAP Commerce Cloud Features
Product Visualization
Recommendations / Personalization
Promotions and Discounts
Content Management
Product Configuration
Product Search and Filtering
Checkout Process
Shipping Options
Order Management
Omnichannel
SAP Commerce Cloud