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Vonage Contact Center (formerly NewVoiceMedia) Reviews & Product Details

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Vonage Contact Center (formerly NewVoiceMedia) Product Details

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Vonage Contact Center (formerly NewVoiceMedia) Demo - Vonage Contact Center for Salesforce
Vonage Contact Center seamlessly integrates with Salesforce for key customer data and insights, empowering your team to deliver personalized connections across every channel
Vonage Contact Center (formerly NewVoiceMedia) Demo - Vonage Contact Center for Salesforce
Manage and optimize performance and ROI by helping your team stay on track by providing the data they need, when they need it
Vonage Contact Center (formerly NewVoiceMedia) Demo - Vonage Contact Center for ServiceNow
Vonage Contact Center for ServiceNow integrates Vonage’s contact center solution with ServiceNow’s enterprise-level customer service management solutions
Vonage Contact Center (formerly NewVoiceMedia) Demo - Vonage Contact Center for ServiceNow
With Vonage Contact Center for ServiceNow, agents keep vital customer data at their fingertips without needing to open another app
Vonage Contact Center (formerly NewVoiceMedia) Demo - Vonage Contact Center for Microsoft Dynamics 365
Match inbound and outbound voice interactions with Microsoft Dynamics 365 to cases, contacts, and incidents
Vonage Contact Center (formerly NewVoiceMedia) Demo - Vonage Contact Center for Microsoft Dynamics 365
Enable your cloud-based contact center to focus on what’s most important, wherever you need to use it
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100 Vonage Contact Center (formerly NewVoiceMedia) Reviews

4.2 out of 5
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100 Vonage Contact Center (formerly NewVoiceMedia) Reviews
4.2 out of 5
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100 Vonage Contact Center (formerly NewVoiceMedia) Reviews
4.2 out of 5
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Vonage Contact Center (formerly NewVoiceMedia) Pros and Cons

How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Cons
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Akanksha M.
AM
Senior Technical Recruiter
Mid-Market (51-1000 emp.)
"Great App to Connect International Applicants"
What do you like best about Vonage Contact Center (formerly NewVoiceMedia)?

The best about Vonage is its mobile app. It is very easy to set up and use it anytime from anywhere. Review collected by and hosted on G2.com.

What do you dislike about Vonage Contact Center (formerly NewVoiceMedia)?

I faced some technical difficulties while sending text to US candidates but rest all is good. Review collected by and hosted on G2.com.

Gemma E.
GE
M2M sales lead for the virtual consultant team
Small-Business (50 or fewer emp.)
"Great support and system to use"
What do you like best about Vonage Contact Center (formerly NewVoiceMedia)?

Great straight forward system to use and the support from Virginie has been fantastic, from the beginning with training and supplying slides, and since the trial she has always been quick to help adjust the system to our needs. Also making sure we have weekly meetings to check in and making sure I had everything i need.

The team have used it daily and have found it easy to use. The features are ideal for the type of calls we do. Review collected by and hosted on G2.com.

What do you dislike about Vonage Contact Center (formerly NewVoiceMedia)?

At first it looked complicated but as soon as you start getting yourself familiar with the system, you realise its not at all. Review collected by and hosted on G2.com.

Erik S.
ES
Sr. VP, Customer Support & Data Servies
Mid-Market (51-1000 emp.)
"Awesome Professional Servie Engagement!"
What do you like best about Vonage Contact Center (formerly NewVoiceMedia)?

Easy to use and flexible UI + Great Support! Review collected by and hosted on G2.com.

What do you dislike about Vonage Contact Center (formerly NewVoiceMedia)?

Needs better reporting features. They only have canned reports. I don't see any way to build reporting from scratch. Maybe I am looking in the wrong place. Review collected by and hosted on G2.com.

Von Varun P.
VP
Sr. Manager - MSP Relations & Delivery (Non-IT, Healthcare)
Staffing and Recruiting
Mid-Market (51-1000 emp.)
"Excellent International Calling Rates and High-Quality Sound & Reliability"
What do you like best about Vonage Contact Center (formerly NewVoiceMedia)?

Excellent International Calling Rates and High-Quality Sound & Reliability, MultiFeature-Rich Service, Works great in Phone, Report Making Feature. Review collected by and hosted on G2.com.

What do you dislike about Vonage Contact Center (formerly NewVoiceMedia)?

Although there is no issue however from past week getting issue sending text messages but i beleive the problem will be solved soon as i trust on Vonage. I have been using since decade. Review collected by and hosted on G2.com.

Gayasuddin K.
GK
Information Technology System Administrator
Mid-Market (51-1000 emp.)
"A game changer tool for me vonage Contact Center (formerly NewVoiceMedia)"
What do you like best about Vonage Contact Center (formerly NewVoiceMedia)?

The best part is CRM integration, Easy to use and take less time implement in your organization. If you face any kind of issue they have best and expriced custommer support to help. The tool is alos user friendly. We can it frequently. It provide Real-Time Analytics & Reporting. We can route the calls accourding to the process. Vonage provide multiple features. Review collected by and hosted on G2.com.

What do you dislike about Vonage Contact Center (formerly NewVoiceMedia)?

What personally feel the pricing part. If vonage can reduce the cost that will be the best. Review collected by and hosted on G2.com.

Sudhanshu P.
SP
Management Information System Executive
Staffing and Recruiting
Small-Business (50 or fewer emp.)
"Vonage: Reliable Communication Solutions with Powerful Features"
What do you like best about Vonage Contact Center (formerly NewVoiceMedia)?

Vonage contact center stands out for it AI-driven call routing seamless CRM integration and real time analytics. Its cloud based reliability support bussines growth and tolls like call recoding sentiment analysis improve customer interactions and service quality Review collected by and hosted on G2.com.

What do you dislike about Vonage Contact Center (formerly NewVoiceMedia)?

Now i have any essue in Vonage i am happy this service thakyou vonage Review collected by and hosted on G2.com.

Rashmi L.
RL
Sr Recruiter
Staffing and Recruiting
Mid-Market (51-1000 emp.)
"Best software to call USA people as well as texting"
What do you like best about Vonage Contact Center (formerly NewVoiceMedia)?

I have been using Vonage since last month and it's great for texting and calling Internationally without any network disturbance and it is very easy to use. Review collected by and hosted on G2.com.

What do you dislike about Vonage Contact Center (formerly NewVoiceMedia)?

sometimes it works very slow plus some texting issue on few numbers rest everything is good. Review collected by and hosted on G2.com.

Yash D.
YD
Sr. Technical Recruiter
Mid-Market (51-1000 emp.)
"Vonage: Stremlining Communication with Powerful Cloud Solution"
What do you like best about Vonage Contact Center (formerly NewVoiceMedia)?

Vonage contact center offers seamless CRM integration, AI driven call routing, Real time analytics, scalability and enhanced customer service efficiancy. Review collected by and hosted on G2.com.

What do you dislike about Vonage Contact Center (formerly NewVoiceMedia)?

I love this tools

Pricing and limited customization for certain features Review collected by and hosted on G2.com.

Luv D.
LD
Senior Healthcare Recruiter
Mid-Market (51-1000 emp.)
"Very Easy tool to communicate with Candidates"
What do you like best about Vonage Contact Center (formerly NewVoiceMedia)?

Very Easy tool to communicate with Candidates, Software speed is also good with good features and never hang. Review collected by and hosted on G2.com.

What do you dislike about Vonage Contact Center (formerly NewVoiceMedia)?

Messaging issue now these days rest everything is good. Review collected by and hosted on G2.com.

Deepak Singh Chauhan, M.
DM
Inside Sales Specialist
Small-Business (50 or fewer emp.)
"Best CRM to manage your business"
What do you like best about Vonage Contact Center (formerly NewVoiceMedia)?

Seamless CRM integration which helps agents provide personalized services. It's cloud based platform is reliable, scalable & offers great reporting tool for improving efficiency. Review collected by and hosted on G2.com.

What do you dislike about Vonage Contact Center (formerly NewVoiceMedia)?

One downside of Vonage Contact Center is complexity of setup & customization, which can be challenging for users without technical knowledge. Review collected by and hosted on G2.com.

Pricing Insights

Averages based on real user reviews.

Time to Implement

3 months

Return on Investment

14 months

Average Discount

13%

Perceived Cost

$$$$$
View More Pricing Information
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Vonage Contact Center (formerly NewVoiceMedia) Features
Record Calls
Generate Location
Call Types
Personalization
Notes
Daily Summary
Automated Voicemails
Voice
View More Features

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