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AskNicely

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4.7 out of 5 stars
1,019 reviews
  • 1 profiles
  • 1 categories
Average star rating
4.7
Serving customers since
2014
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AskNicely

1,019 reviews

The simple way to measure and improve customer happiness using the Net Promoter Score (NPS) framework.

Profile Name

Star Rating

909
95
9
2
4

AskNicely Reviews

Review Filters
Profile Name
Star Rating
909
95
9
2
4
Verified User in Non-Profit Organization Management
AN
Verified User in Non-Profit Organization Management
07/17/2025
Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review

AskNicely has greatly increased our customer responses and feedback, by almost double our previous.

|AskNicely
AskNicely is extremely easy to use and syncs well with our current CRM. I like that it makes it easy for our customers to reply, while also allowing us many options for reporting and sorting data. We have a very helpful customer support rep who meets with us regularly to find ways to make our experience even better.
SB
Shannon B.
07/17/2025
Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review

Exquisite Insight into our Customer Service Delivery at various times throughout our process

|AskNicely
I love that AskNicely surveys our customers at the onset of a claim and at the end. This gives us the opportunity to read surveys and correct any issues or concerns that they may have early on. The platform is also very user friendly and the customer service team is readily available and helpful in the implementation and throughout the use of the platform. I appreciate how well they explain and review our usage to look for ways we can get more use out of the system.
Verified User in Human Resources
AH
Verified User in Human Resources
07/07/2025
Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review

Simplistic, Easy and Very effective surveying tool. Love the ease of integrations with slack & rest.

|AskNicely
UI & UX is very intuitive. Gives great customization ability with custom fields in house. I can schedule and manage surveys at will.

About

Contact

HQ Location:
Portland, OR

Social

@asknicely

What is AskNicely?

AskNicely is the world's first customer experience coach that fits in your pocket. Imagine a frontline staff member knowing how well they're delivering for each customer they serve and getting recognition or coaching in the moment to motivate performance for the next customer - all from their phone. Now copy and paste that picture across your entire frontline workforce and see them smile, just like your customers will :)

Details

Year Founded
2014