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Best Conversation Intelligence Software

Julie Jung
JJ
Researched and written by Julie Jung

Conversation intelligence (CI) software records, transcribes, and analyzes sales calls. Through analyzing sales calls, CI software can identify keywords and topics of conversation so users can quickly jump to those points in the recorded sales calls and further analyze valuable insights. CI software can be used by businesses to take notes on key conversations with potential buyers, identify risky or noncompliant topics of conversation, coach new sales representatives on best practices, and any other use cases that can be used from the analysis and transcription of sales calls.

Sales coaching software is a related software that generally offers conversation intelligence capabilities but focuses less on analyzing the transcription and text of a call and more on the language, cadence, and technique of the sales representative. Additionally, sales coaching software provides separate features for sales representatives to easily view and organize sales deals that are in the pipeline.

To qualify for inclusion in the Conversation Intelligence (CI) category, a product must:

Transcribe calls into text and data that can be searched and analyzed
Analyze the transcription of a call and identify keywords, themes, and possible action items
Provide statics of a conversation including talk ratios, customer interactivity, and total call duration

Best Conversation Intelligence Software At A Glance

Leader:
Gong
Gong
Highest Performer:
Substrata
Substrata
Easiest to Use:
Balto
Balto
Best Free Software:
Fathom
Fathom
Top Trending:
Sybill.ai
Sybill.ai
Show LessShow More
Easiest to Use:
Balto
Balto
Best Free Software:
Fathom
Fathom
Top Trending:
Sybill.ai
Sybill.ai

G2 takes pride in showing unbiased reviews on user satisfaction in our ratings and reports. We do not allow paid placements in any of our ratings, rankings, or reports. Learn about our scoring methodologies.

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185 Listings in Conversation Intelligence Available
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    G2 Score
Gong
(6,237)4.8 out of 5
Optimized for quick response
8th Easiest To Use in Conversation Intelligence software
View top Consulting Services for Gong
Save to My Lists
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    See More. Understand More. Win More. Gong’s Revenue AI Platform is the #1 choice for organizations looking to drive productivity, predictability, and revenue growth. Powered by proprietary Revenue

    Users
    • Account Executive
    • Customer Success Manager
    Industries
    • Computer Software
    • Information Technology and Services
    Market Segment
    • 69% Mid-Market
    • 17% Enterprise
    User Sentiment
    How are these determined?Information
    These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
    • Gong is a tool designed to record and analyze sales calls, providing insights and summaries to help improve sales activities.
    • Reviewers appreciate Gong's ability to transcribe calls accurately, provide insightful summaries, and its user-friendly interface which aids in sales training and efficiency.
    • Users experienced issues with Gong's AI capabilities, such as inaccuracies in transcriptions and summaries, and a lack of customization options in dashboards and reports.
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Gong Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Helpful
    394
    Ease of Use
    368
    Call Recording
    303
    AI Summary
    266
    Time-saving
    244
    Cons
    Call Issues
    154
    Recording Issues
    122
    AI Inaccuracy
    87
    Accuracy Issues
    84
    AI Limitations
    67
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Gong features and usability ratings that predict user satisfaction
    9.3
    Has the product been a good partner in doing business?
    Average: 9.4
    8.7
    Artificial Intelligence
    Average: 8.6
    8.6
    Customer Scoring
    Average: 8.4
    8.9
    AI Text Summarization
    Average: 8.6
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Gong
    Company Website
    Year Founded
    2015
    HQ Location
    San Francisco, California
    Twitter
    @Gong_io
    7,600 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    1,966 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

See More. Understand More. Win More. Gong’s Revenue AI Platform is the #1 choice for organizations looking to drive productivity, predictability, and revenue growth. Powered by proprietary Revenue

Users
  • Account Executive
  • Customer Success Manager
Industries
  • Computer Software
  • Information Technology and Services
Market Segment
  • 69% Mid-Market
  • 17% Enterprise
User Sentiment
How are these determined?Information
These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
  • Gong is a tool designed to record and analyze sales calls, providing insights and summaries to help improve sales activities.
  • Reviewers appreciate Gong's ability to transcribe calls accurately, provide insightful summaries, and its user-friendly interface which aids in sales training and efficiency.
  • Users experienced issues with Gong's AI capabilities, such as inaccuracies in transcriptions and summaries, and a lack of customization options in dashboards and reports.
Gong Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Helpful
394
Ease of Use
368
Call Recording
303
AI Summary
266
Time-saving
244
Cons
Call Issues
154
Recording Issues
122
AI Inaccuracy
87
Accuracy Issues
84
AI Limitations
67
Gong features and usability ratings that predict user satisfaction
9.3
Has the product been a good partner in doing business?
Average: 9.4
8.7
Artificial Intelligence
Average: 8.6
8.6
Customer Scoring
Average: 8.4
8.9
AI Text Summarization
Average: 8.6
Seller Details
Seller
Gong
Company Website
Year Founded
2015
HQ Location
San Francisco, California
Twitter
@Gong_io
7,600 Twitter followers
LinkedIn® Page
www.linkedin.com
1,966 employees on LinkedIn®
Salesforce Sales Cloud
(23,361)4.4 out of 5
Optimized for quick response
View top Consulting Services for Salesforce Sales Cloud
Save to My Lists
DealsSpecial offer!
25% off: Starting at $18.75/user/month
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Accelerate revenue from pipeline to paycheck with Salesforce Sales Cloud - your complete growth platform that brings together the power of humans with agents at every step of the sales cycle. Boost pr

    Users
    • Account Executive
    • Account Manager
    Industries
    • Computer Software
    • Information Technology and Services
    Market Segment
    • 46% Mid-Market
    • 34% Enterprise
    User Sentiment
    How are these determined?Information
    These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
    • Salesforce Sales Cloud is a customer relationship management tool that provides a comprehensive view of sales activities, integrates with various tools, and offers customization options.
    • Reviewers appreciate the tool's ability to keep everything organized in one place, its robust reporting capabilities, and its seamless integration with other platforms such as Gmail, Slack, and Gainsight.
    • Reviewers experienced issues with the tool being overwhelming for new users due to its many features, slow load times, and the need for extensive training or admin support to fully leverage its capabilities.
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Salesforce Sales Cloud Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    4,513
    Features
    3,908
    Lead Management
    2,357
    Customizability
    2,173
    Customization
    2,116
    Cons
    Learning Curve
    2,179
    Missing Features
    1,424
    Expensive
    1,403
    Limitations
    1,362
    Limited Features
    1,295
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Salesforce Sales Cloud features and usability ratings that predict user satisfaction
    8.3
    Has the product been a good partner in doing business?
    Average: 9.4
    8.7
    Artificial Intelligence
    Average: 8.6
    8.7
    Customer Scoring
    Average: 8.4
    8.2
    AI Text Summarization
    Average: 8.6
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Salesforce
    Company Website
    Year Founded
    1999
    HQ Location
    San Francisco, CA
    Twitter
    @salesforce
    583,726 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    86,777 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Accelerate revenue from pipeline to paycheck with Salesforce Sales Cloud - your complete growth platform that brings together the power of humans with agents at every step of the sales cycle. Boost pr

Users
  • Account Executive
  • Account Manager
Industries
  • Computer Software
  • Information Technology and Services
Market Segment
  • 46% Mid-Market
  • 34% Enterprise
User Sentiment
How are these determined?Information
These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
  • Salesforce Sales Cloud is a customer relationship management tool that provides a comprehensive view of sales activities, integrates with various tools, and offers customization options.
  • Reviewers appreciate the tool's ability to keep everything organized in one place, its robust reporting capabilities, and its seamless integration with other platforms such as Gmail, Slack, and Gainsight.
  • Reviewers experienced issues with the tool being overwhelming for new users due to its many features, slow load times, and the need for extensive training or admin support to fully leverage its capabilities.
Salesforce Sales Cloud Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
4,513
Features
3,908
Lead Management
2,357
Customizability
2,173
Customization
2,116
Cons
Learning Curve
2,179
Missing Features
1,424
Expensive
1,403
Limitations
1,362
Limited Features
1,295
Salesforce Sales Cloud features and usability ratings that predict user satisfaction
8.3
Has the product been a good partner in doing business?
Average: 9.4
8.7
Artificial Intelligence
Average: 8.6
8.7
Customer Scoring
Average: 8.4
8.2
AI Text Summarization
Average: 8.6
Seller Details
Seller
Salesforce
Company Website
Year Founded
1999
HQ Location
San Francisco, CA
Twitter
@salesforce
583,726 Twitter followers
LinkedIn® Page
www.linkedin.com
86,777 employees on LinkedIn®

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Fathom
(5,602)5.0 out of 5
Optimized for quick response
3rd Easiest To Use in Conversation Intelligence software
Save to My Lists
Entry Level Price:Free
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Fathom is a free app that instantly records, transcribes, and summarizes your Zoom, Google Meet, or Microsoft Teams meetings so you can focus on the conversation instead of taking notes. Receive accur

    Users
    • CEO
    • Founder
    Industries
    • Marketing and Advertising
    • Computer Software
    Market Segment
    • 79% Small-Business
    • 18% Mid-Market
    User Sentiment
    How are these determined?Information
    These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
    • Fathom is an AI Notetaker that records and summarizes meetings, providing action items and key points.
    • Reviewers frequently mention the accuracy of the summaries, the ease of use, and the ability to focus on meetings without worrying about note-taking.
    • Users experienced occasional issues with recognizing technical terms or names, difficulty in integrating with multiple accounts, and some found the cost prohibitive after the free trial.
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Fathom Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    AI Summary
    2,001
    Ease of Use
    1,899
    Accuracy
    1,748
    Helpful
    1,675
    Summaries
    1,480
    Cons
    Recording Issues
    504
    Meeting Management
    489
    Missing Features
    307
    Call Issues
    287
    Recording Limitations
    284
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Fathom features and usability ratings that predict user satisfaction
    9.7
    Has the product been a good partner in doing business?
    Average: 9.4
    9.3
    Artificial Intelligence
    Average: 8.6
    8.4
    Customer Scoring
    Average: 8.4
    9.5
    AI Text Summarization
    Average: 8.6
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Fathom
    Company Website
    Year Founded
    2020
    HQ Location
    San Francisco, CA
    Twitter
    @FathomDotVideo
    2,975 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    162 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Fathom is a free app that instantly records, transcribes, and summarizes your Zoom, Google Meet, or Microsoft Teams meetings so you can focus on the conversation instead of taking notes. Receive accur

Users
  • CEO
  • Founder
Industries
  • Marketing and Advertising
  • Computer Software
Market Segment
  • 79% Small-Business
  • 18% Mid-Market
User Sentiment
How are these determined?Information
These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
  • Fathom is an AI Notetaker that records and summarizes meetings, providing action items and key points.
  • Reviewers frequently mention the accuracy of the summaries, the ease of use, and the ability to focus on meetings without worrying about note-taking.
  • Users experienced occasional issues with recognizing technical terms or names, difficulty in integrating with multiple accounts, and some found the cost prohibitive after the free trial.
Fathom Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
AI Summary
2,001
Ease of Use
1,899
Accuracy
1,748
Helpful
1,675
Summaries
1,480
Cons
Recording Issues
504
Meeting Management
489
Missing Features
307
Call Issues
287
Recording Limitations
284
Fathom features and usability ratings that predict user satisfaction
9.7
Has the product been a good partner in doing business?
Average: 9.4
9.3
Artificial Intelligence
Average: 8.6
8.4
Customer Scoring
Average: 8.4
9.5
AI Text Summarization
Average: 8.6
Seller Details
Seller
Fathom
Company Website
Year Founded
2020
HQ Location
San Francisco, CA
Twitter
@FathomDotVideo
2,975 Twitter followers
LinkedIn® Page
www.linkedin.com
162 employees on LinkedIn®
HubSpot Sales Hub
(12,404)4.4 out of 5
Optimized for quick response
View top Consulting Services for HubSpot Sales Hub
Save to My Lists
Entry Level Price:Free
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Sales Hub is a modern sales software designed to help growing teams build pipeline, deepen relationships, and close more deals - faster. It combines powerful sales engagement tools, AI-powered product

    Users
    • Account Executive
    • Business Development Manager
    Industries
    • Computer Software
    • Information Technology and Services
    Market Segment
    • 62% Small-Business
    • 34% Mid-Market
    User Sentiment
    How are these determined?Information
    These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
    • Hubspot Sales Hub is a platform designed to manage leads, automate follow-ups, and track sales activities.
    • Users like the platform's user-friendly design, its ability to manage tasks and sequences, and its comprehensive tracking of leads, making it easy for sales teams to adopt and integrate into their daily workflow.
    • Reviewers mentioned that HubSpot Sales Hub can become expensive, especially for smaller teams or as a company scales, with many essential or advanced features locked behind higher-tier plans, forcing users to upgrade to access full functionality.
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • HubSpot Sales Hub Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    999
    Features
    632
    Intuitive
    468
    Integrations
    459
    Lead Management
    454
    Cons
    Missing Features
    368
    Limited Features
    307
    Learning Curve
    306
    Expensive
    202
    Limited Customization
    195
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • HubSpot Sales Hub features and usability ratings that predict user satisfaction
    8.8
    Has the product been a good partner in doing business?
    Average: 9.4
    7.8
    Artificial Intelligence
    Average: 8.6
    8.2
    Customer Scoring
    Average: 8.4
    7.6
    AI Text Summarization
    Average: 8.6
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    HubSpot
    Company Website
    Year Founded
    2006
    HQ Location
    Cambridge, MA
    Twitter
    @HubSpot
    798,188 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    10,932 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Sales Hub is a modern sales software designed to help growing teams build pipeline, deepen relationships, and close more deals - faster. It combines powerful sales engagement tools, AI-powered product

Users
  • Account Executive
  • Business Development Manager
Industries
  • Computer Software
  • Information Technology and Services
Market Segment
  • 62% Small-Business
  • 34% Mid-Market
User Sentiment
How are these determined?Information
These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
  • Hubspot Sales Hub is a platform designed to manage leads, automate follow-ups, and track sales activities.
  • Users like the platform's user-friendly design, its ability to manage tasks and sequences, and its comprehensive tracking of leads, making it easy for sales teams to adopt and integrate into their daily workflow.
  • Reviewers mentioned that HubSpot Sales Hub can become expensive, especially for smaller teams or as a company scales, with many essential or advanced features locked behind higher-tier plans, forcing users to upgrade to access full functionality.
HubSpot Sales Hub Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
999
Features
632
Intuitive
468
Integrations
459
Lead Management
454
Cons
Missing Features
368
Limited Features
307
Learning Curve
306
Expensive
202
Limited Customization
195
HubSpot Sales Hub features and usability ratings that predict user satisfaction
8.8
Has the product been a good partner in doing business?
Average: 9.4
7.8
Artificial Intelligence
Average: 8.6
8.2
Customer Scoring
Average: 8.4
7.6
AI Text Summarization
Average: 8.6
Seller Details
Seller
HubSpot
Company Website
Year Founded
2006
HQ Location
Cambridge, MA
Twitter
@HubSpot
798,188 Twitter followers
LinkedIn® Page
www.linkedin.com
10,932 employees on LinkedIn®
Substrata
(758)4.9 out of 5
6th Easiest To Use in Conversation Intelligence software
Save to My Lists
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Substrata analyzes behavioral data to uncover attitudes, emotions, intentions and power dynamics, helping dealmakers sell smarter and close more deals.

    Users
    • Sales Development Representative
    • Virtual Assistant
    Industries
    • Information Technology and Services
    • Marketing and Advertising
    Market Segment
    • 53% Small-Business
    • 31% Mid-Market
    User Sentiment
    How are these determined?Information
    These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
    • Substrata is a communication tool that provides conversation intelligence and email tracking to help users understand and improve their business communication.
    • Reviewers like Substrata's ability to provide real-time insights into client engagement, its email tracking feature, and its conversation intelligence tools that offer subtle feedback on tone and material reception.
    • Reviewers mentioned that Substrata has a steep learning curve, with some finding the interface initially overwhelming and daunting, and others suggesting the need for more onboarding support and a more beginner-friendly user experience.
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Substrata Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Accuracy
    458
    Helpful
    387
    Conversation Analysis
    320
    Insights
    283
    Analytics
    264
    Cons
    Learning Curve
    234
    Complexity
    100
    Integration Issues
    98
    Limited Customization
    95
    Not Intuitive
    73
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Substrata features and usability ratings that predict user satisfaction
    9.7
    Has the product been a good partner in doing business?
    Average: 9.4
    9.6
    Artificial Intelligence
    Average: 8.6
    9.6
    Customer Scoring
    Average: 8.4
    9.6
    AI Text Summarization
    Average: 8.6
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Substrata
    Company Website
    Year Founded
    2020
    HQ Location
    Tel Aviv, Israel
    Twitter
    @SubstrataHQ
    579 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    23 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Substrata analyzes behavioral data to uncover attitudes, emotions, intentions and power dynamics, helping dealmakers sell smarter and close more deals.

Users
  • Sales Development Representative
  • Virtual Assistant
Industries
  • Information Technology and Services
  • Marketing and Advertising
Market Segment
  • 53% Small-Business
  • 31% Mid-Market
User Sentiment
How are these determined?Information
These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
  • Substrata is a communication tool that provides conversation intelligence and email tracking to help users understand and improve their business communication.
  • Reviewers like Substrata's ability to provide real-time insights into client engagement, its email tracking feature, and its conversation intelligence tools that offer subtle feedback on tone and material reception.
  • Reviewers mentioned that Substrata has a steep learning curve, with some finding the interface initially overwhelming and daunting, and others suggesting the need for more onboarding support and a more beginner-friendly user experience.
Substrata Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Accuracy
458
Helpful
387
Conversation Analysis
320
Insights
283
Analytics
264
Cons
Learning Curve
234
Complexity
100
Integration Issues
98
Limited Customization
95
Not Intuitive
73
Substrata features and usability ratings that predict user satisfaction
9.7
Has the product been a good partner in doing business?
Average: 9.4
9.6
Artificial Intelligence
Average: 8.6
9.6
Customer Scoring
Average: 8.4
9.6
AI Text Summarization
Average: 8.6
Seller Details
Seller
Substrata
Company Website
Year Founded
2020
HQ Location
Tel Aviv, Israel
Twitter
@SubstrataHQ
579 Twitter followers
LinkedIn® Page
www.linkedin.com
23 employees on LinkedIn®
Jiminny
(888)4.6 out of 5
Optimized for quick response
15th Easiest To Use in Conversation Intelligence software
Save to My Lists
Entry Level Price:Contact Us
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Jiminny is the world’s most loved Conversation Intelligence platform. AI captures & analyzes all your critical go-to-market insights and automates the data instantly to your CRM. We empower yo

    Users
    • Account Executive
    • Customer Success Manager
    Industries
    • Computer Software
    • Information Technology and Services
    Market Segment
    • 62% Mid-Market
    • 32% Small-Business
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Jiminny Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Helpful
    204
    Ease of Use
    187
    Call Recording
    175
    Recording
    127
    AI Summary
    118
    Cons
    Call Issues
    88
    Accuracy Issues
    65
    AI Inaccuracy
    64
    Poor Transcription
    32
    AI Limitations
    27
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Jiminny features and usability ratings that predict user satisfaction
    9.4
    Has the product been a good partner in doing business?
    Average: 9.4
    8.3
    Artificial Intelligence
    Average: 8.6
    8.2
    Customer Scoring
    Average: 8.4
    8.5
    AI Text Summarization
    Average: 8.6
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Jiminny
    Company Website
    Year Founded
    2016
    HQ Location
    London, England
    Twitter
    @JiminnyInc
    395 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    68 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Jiminny is the world’s most loved Conversation Intelligence platform. AI captures & analyzes all your critical go-to-market insights and automates the data instantly to your CRM. We empower yo

Users
  • Account Executive
  • Customer Success Manager
Industries
  • Computer Software
  • Information Technology and Services
Market Segment
  • 62% Mid-Market
  • 32% Small-Business
Jiminny Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Helpful
204
Ease of Use
187
Call Recording
175
Recording
127
AI Summary
118
Cons
Call Issues
88
Accuracy Issues
65
AI Inaccuracy
64
Poor Transcription
32
AI Limitations
27
Jiminny features and usability ratings that predict user satisfaction
9.4
Has the product been a good partner in doing business?
Average: 9.4
8.3
Artificial Intelligence
Average: 8.6
8.2
Customer Scoring
Average: 8.4
8.5
AI Text Summarization
Average: 8.6
Seller Details
Seller
Jiminny
Company Website
Year Founded
2016
HQ Location
London, England
Twitter
@JiminnyInc
395 Twitter followers
LinkedIn® Page
www.linkedin.com
68 employees on LinkedIn®
Balto
(558)4.8 out of 5
Optimized for quick response
1st Easiest To Use in Conversation Intelligence software
Save to My Lists
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Balto is the world’s first AI workforce for the contact center. In an era where humans and AIs work together as equal partners, Balto is writing the playbook for how humans and AI divide job responsib

    Users
    • Medicare Sales Representative
    • MSR
    Industries
    • Insurance
    • Consumer Services
    Market Segment
    • 49% Mid-Market
    • 26% Enterprise
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Balto Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Helpful
    82
    Ease of Use
    70
    Accuracy
    27
    AI Summary
    27
    Call Recording
    25
    Cons
    Call Issues
    35
    Accuracy Issues
    26
    AI Inaccuracy
    18
    Missing Features
    18
    Voice Recognition Issues
    17
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Balto features and usability ratings that predict user satisfaction
    9.8
    Has the product been a good partner in doing business?
    Average: 9.4
    9.4
    Artificial Intelligence
    Average: 8.6
    9.5
    Customer Scoring
    Average: 8.4
    9.4
    AI Text Summarization
    Average: 8.6
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Balto
    Company Website
    Year Founded
    2017
    HQ Location
    St Louis, US
    Twitter
    @balto_ai
    243 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    145 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Balto is the world’s first AI workforce for the contact center. In an era where humans and AIs work together as equal partners, Balto is writing the playbook for how humans and AI divide job responsib

Users
  • Medicare Sales Representative
  • MSR
Industries
  • Insurance
  • Consumer Services
Market Segment
  • 49% Mid-Market
  • 26% Enterprise
Balto Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Helpful
82
Ease of Use
70
Accuracy
27
AI Summary
27
Call Recording
25
Cons
Call Issues
35
Accuracy Issues
26
AI Inaccuracy
18
Missing Features
18
Voice Recognition Issues
17
Balto features and usability ratings that predict user satisfaction
9.8
Has the product been a good partner in doing business?
Average: 9.4
9.4
Artificial Intelligence
Average: 8.6
9.5
Customer Scoring
Average: 8.4
9.4
AI Text Summarization
Average: 8.6
Seller Details
Seller
Balto
Company Website
Year Founded
2017
HQ Location
St Louis, US
Twitter
@balto_ai
243 Twitter followers
LinkedIn® Page
www.linkedin.com
145 employees on LinkedIn®
Fireflies.ai
(709)4.8 out of 5
9th Easiest To Use in Conversation Intelligence software
Save to My Lists
Entry Level Price:Free
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Fireflies is an AI voice assistant that helps transcribe, summarize take notes, and complete actions during meetings. Our AI assistant, Fred, integrates with all the leading web-conferencing platf

    Users
    • CEO
    • Founder
    Industries
    • Consulting
    • Marketing and Advertising
    Market Segment
    • 80% Small-Business
    • 17% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Fireflies.ai Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    AI Summary
    239
    Ease of Use
    234
    Transcription
    211
    Transcripts
    197
    Accuracy
    161
    Cons
    AI Inaccuracy
    72
    Meeting Management
    61
    Accuracy Issues
    52
    Expensive
    50
    Summary Quality
    42
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Fireflies.ai features and usability ratings that predict user satisfaction
    9.1
    Has the product been a good partner in doing business?
    Average: 9.4
    8.6
    Artificial Intelligence
    Average: 8.6
    7.7
    Customer Scoring
    Average: 8.4
    8.9
    AI Text Summarization
    Average: 8.6
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Fireflies.ai
    Year Founded
    2016
    HQ Location
    San Francisco, CA
    Twitter
    @firefliesai
    6,994 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    95 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Fireflies is an AI voice assistant that helps transcribe, summarize take notes, and complete actions during meetings. Our AI assistant, Fred, integrates with all the leading web-conferencing platf

Users
  • CEO
  • Founder
Industries
  • Consulting
  • Marketing and Advertising
Market Segment
  • 80% Small-Business
  • 17% Mid-Market
Fireflies.ai Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
AI Summary
239
Ease of Use
234
Transcription
211
Transcripts
197
Accuracy
161
Cons
AI Inaccuracy
72
Meeting Management
61
Accuracy Issues
52
Expensive
50
Summary Quality
42
Fireflies.ai features and usability ratings that predict user satisfaction
9.1
Has the product been a good partner in doing business?
Average: 9.4
8.6
Artificial Intelligence
Average: 8.6
7.7
Customer Scoring
Average: 8.4
8.9
AI Text Summarization
Average: 8.6
Seller Details
Seller
Fireflies.ai
Year Founded
2016
HQ Location
San Francisco, CA
Twitter
@firefliesai
6,994 Twitter followers
LinkedIn® Page
www.linkedin.com
95 employees on LinkedIn®
Zoom Revenue Accelerator
(15)4.7 out of 5
Save to My Lists
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Accelerate revenue with conversation intelligence software. Enhance productivity, shorten deal cycles, and improve revenue predictability with actionable insights directly from your Zoom Meetings and

    Users
    No information available
    Industries
    No information available
    Market Segment
    • 53% Mid-Market
    • 33% Small-Business
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Zoom Revenue Accelerator Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    10
    Efficiency
    7
    Easy Communication
    6
    Features
    6
    Business Tools
    4
    Cons
    Expensive
    3
    Cost
    2
    High Cost
    2
    High Pricing
    2
    Integration Issues
    2
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Zoom Revenue Accelerator features and usability ratings that predict user satisfaction
    10.0
    Has the product been a good partner in doing business?
    Average: 9.4
    9.4
    Artificial Intelligence
    Average: 8.6
    10.0
    Customer Scoring
    Average: 8.4
    10.0
    AI Text Summarization
    Average: 8.6
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Zoom
    Year Founded
    2011
    HQ Location
    San Jose, CA
    Twitter
    @zoom
    1,054,813 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    11,678 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Accelerate revenue with conversation intelligence software. Enhance productivity, shorten deal cycles, and improve revenue predictability with actionable insights directly from your Zoom Meetings and

Users
No information available
Industries
No information available
Market Segment
  • 53% Mid-Market
  • 33% Small-Business
Zoom Revenue Accelerator Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
10
Efficiency
7
Easy Communication
6
Features
6
Business Tools
4
Cons
Expensive
3
Cost
2
High Cost
2
High Pricing
2
Integration Issues
2
Zoom Revenue Accelerator features and usability ratings that predict user satisfaction
10.0
Has the product been a good partner in doing business?
Average: 9.4
9.4
Artificial Intelligence
Average: 8.6
10.0
Customer Scoring
Average: 8.4
10.0
AI Text Summarization
Average: 8.6
Seller Details
Seller
Zoom
Year Founded
2011
HQ Location
San Jose, CA
Twitter
@zoom
1,054,813 Twitter followers
LinkedIn® Page
www.linkedin.com
11,678 employees on LinkedIn®
Chorus by ZoomInfo
(2,971)4.5 out of 5
Optimized for quick response
Save to My Lists
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Chorus by ZoomInfo is an AI-powered Conversation Intelligence platform that captures & analyzes all your customer engagements across phone calls, video meetings, and email so your team hits their

    Users
    • Account Executive
    • Customer Success Manager
    Industries
    • Computer Software
    • Information Technology and Services
    Market Segment
    • 64% Mid-Market
    • 25% Enterprise
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Chorus by ZoomInfo Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    34
    Helpful
    34
    AI Summary
    30
    Call Recording
    30
    Transcripts
    20
    Cons
    Call Issues
    15
    Summary Quality
    11
    Missing Features
    10
    Recording Issues
    10
    Difficult Navigation
    8
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Chorus by ZoomInfo features and usability ratings that predict user satisfaction
    9.0
    Has the product been a good partner in doing business?
    Average: 9.4
    8.2
    Artificial Intelligence
    Average: 8.6
    8.4
    Customer Scoring
    Average: 8.4
    8.9
    AI Text Summarization
    Average: 8.6
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    ZoomInfo
    Company Website
    Year Founded
    2000
    HQ Location
    Vancouver, WA
    Twitter
    @ZoomInfo
    23,656 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    4,352 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Chorus by ZoomInfo is an AI-powered Conversation Intelligence platform that captures & analyzes all your customer engagements across phone calls, video meetings, and email so your team hits their

Users
  • Account Executive
  • Customer Success Manager
Industries
  • Computer Software
  • Information Technology and Services
Market Segment
  • 64% Mid-Market
  • 25% Enterprise
Chorus by ZoomInfo Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
34
Helpful
34
AI Summary
30
Call Recording
30
Transcripts
20
Cons
Call Issues
15
Summary Quality
11
Missing Features
10
Recording Issues
10
Difficult Navigation
8
Chorus by ZoomInfo features and usability ratings that predict user satisfaction
9.0
Has the product been a good partner in doing business?
Average: 9.4
8.2
Artificial Intelligence
Average: 8.6
8.4
Customer Scoring
Average: 8.4
8.9
AI Text Summarization
Average: 8.6
Seller Details
Seller
ZoomInfo
Company Website
Year Founded
2000
HQ Location
Vancouver, WA
Twitter
@ZoomInfo
23,656 Twitter followers
LinkedIn® Page
www.linkedin.com
4,352 employees on LinkedIn®
Salesloft
(4,144)4.5 out of 5
Optimized for quick response
View top Consulting Services for Salesloft
Save to My Lists
Entry Level Price:Contact Us
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Salesloft powers durable revenue growth for the world’s most demanding companies. The industry-leading Revenue Orchestration Platform uses purpose-built AI to help market-facing teams prioritize and t

    Users
    • Account Executive
    • Sales Development Representative
    Industries
    • Computer Software
    • Information Technology and Services
    Market Segment
    • 57% Mid-Market
    • 23% Small-Business
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Salesloft Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    275
    Features
    163
    Helpful
    161
    Automation
    152
    Time-saving
    139
    Cons
    Missing Features
    112
    Call Issues
    70
    Email Issues
    65
    Integration Issues
    65
    Limitations
    64
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Salesloft features and usability ratings that predict user satisfaction
    8.9
    Has the product been a good partner in doing business?
    Average: 9.4
    8.3
    Artificial Intelligence
    Average: 8.6
    8.3
    Customer Scoring
    Average: 8.4
    7.7
    AI Text Summarization
    Average: 8.6
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Salesloft
    Company Website
    Year Founded
    2011
    HQ Location
    Atlanta, GA
    Twitter
    @Salesloft
    18,624 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    1,199 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Salesloft powers durable revenue growth for the world’s most demanding companies. The industry-leading Revenue Orchestration Platform uses purpose-built AI to help market-facing teams prioritize and t

Users
  • Account Executive
  • Sales Development Representative
Industries
  • Computer Software
  • Information Technology and Services
Market Segment
  • 57% Mid-Market
  • 23% Small-Business
Salesloft Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
275
Features
163
Helpful
161
Automation
152
Time-saving
139
Cons
Missing Features
112
Call Issues
70
Email Issues
65
Integration Issues
65
Limitations
64
Salesloft features and usability ratings that predict user satisfaction
8.9
Has the product been a good partner in doing business?
Average: 9.4
8.3
Artificial Intelligence
Average: 8.6
8.3
Customer Scoring
Average: 8.4
7.7
AI Text Summarization
Average: 8.6
Seller Details
Seller
Salesloft
Company Website
Year Founded
2011
HQ Location
Atlanta, GA
Twitter
@Salesloft
18,624 Twitter followers
LinkedIn® Page
www.linkedin.com
1,199 employees on LinkedIn®
Convin.ai
(550)4.7 out of 5
4th Easiest To Use in Conversation Intelligence software
Save to My Lists
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Convin is a conversation intelligence platform that employs Generative AI to empower customer-facing teams. Designed for the dynamic environments of sales, support, and collection call centers, Convin

    Users
    • Quality Analyst
    • Policy Advisor
    Industries
    • Education Management
    • Health, Wellness and Fitness
    Market Segment
    • 63% Enterprise
    • 31% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Convin.ai Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    94
    Auditing
    52
    Helpful
    46
    Auditing Efficiency
    38
    User Interface
    38
    Cons
    Slow Loading
    25
    Accuracy Issues
    16
    Auditing Issues
    16
    Slow Performance
    14
    Call Issues
    13
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Convin.ai features and usability ratings that predict user satisfaction
    9.4
    Has the product been a good partner in doing business?
    Average: 9.4
    9.3
    Artificial Intelligence
    Average: 8.6
    9.3
    Customer Scoring
    Average: 8.4
    9.4
    AI Text Summarization
    Average: 8.6
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Convin
    Year Founded
    2020
    HQ Location
    Bengaluru, IN
    Twitter
    @convin
    12 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    193 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Convin is a conversation intelligence platform that employs Generative AI to empower customer-facing teams. Designed for the dynamic environments of sales, support, and collection call centers, Convin

Users
  • Quality Analyst
  • Policy Advisor
Industries
  • Education Management
  • Health, Wellness and Fitness
Market Segment
  • 63% Enterprise
  • 31% Mid-Market
Convin.ai Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
94
Auditing
52
Helpful
46
Auditing Efficiency
38
User Interface
38
Cons
Slow Loading
25
Accuracy Issues
16
Auditing Issues
16
Slow Performance
14
Call Issues
13
Convin.ai features and usability ratings that predict user satisfaction
9.4
Has the product been a good partner in doing business?
Average: 9.4
9.3
Artificial Intelligence
Average: 8.6
9.3
Customer Scoring
Average: 8.4
9.4
AI Text Summarization
Average: 8.6
Seller Details
Seller
Convin
Year Founded
2020
HQ Location
Bengaluru, IN
Twitter
@convin
12 Twitter followers
LinkedIn® Page
www.linkedin.com
193 employees on LinkedIn®
Apollo.io
(8,885)4.7 out of 5
Optimized for quick response
View top Consulting Services for Apollo.io
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Entry Level Price:Free
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Apollo is a $1.6B AI-powered sales platform that helps revenue teams find and engage leads, automate outreach, manage deals, and enrich data — all in one place. Known for its industry-leading B2B data

    Users
    • Account Executive
    • Business Development Manager
    Industries
    • Information Technology and Services
    • Computer Software
    Market Segment
    • 68% Small-Business
    • 28% Mid-Market
    User Sentiment
    How are these determined?Information
    These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
    • Apollo.io is a tool designed to integrate with other software to streamline workflows, allowing users to import and export data, track interactions with prospects, and generate leads.
    • Users frequently mention the ease of searching client data, the effectiveness of the filters in creating targeted lists, and the affordability of both the free and paid versions.
    • Reviewers noted occasional inaccuracies in contact data, outdated or incorrect email addresses or phone numbers, and a user interface that can feel clunky when managing large lists.
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Apollo.io Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    2,039
    Lead Generation
    1,647
    Helpful
    1,640
    Features
    1,553
    Contact Information
    1,200
    Cons
    Missing Features
    681
    Inaccurate Data
    499
    Learning Curve
    473
    Contact Management
    440
    Limited Features
    431
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Apollo.io features and usability ratings that predict user satisfaction
    9.2
    Has the product been a good partner in doing business?
    Average: 9.4
    8.6
    Artificial Intelligence
    Average: 8.6
    8.5
    Customer Scoring
    Average: 8.4
    8.6
    AI Text Summarization
    Average: 8.6
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Apollo.io
    Company Website
    Year Founded
    2015
    HQ Location
    San Francisco, CA
    LinkedIn® Page
    www.linkedin.com
    1,574 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Apollo is a $1.6B AI-powered sales platform that helps revenue teams find and engage leads, automate outreach, manage deals, and enrich data — all in one place. Known for its industry-leading B2B data

Users
  • Account Executive
  • Business Development Manager
Industries
  • Information Technology and Services
  • Computer Software
Market Segment
  • 68% Small-Business
  • 28% Mid-Market
User Sentiment
How are these determined?Information
These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
  • Apollo.io is a tool designed to integrate with other software to streamline workflows, allowing users to import and export data, track interactions with prospects, and generate leads.
  • Users frequently mention the ease of searching client data, the effectiveness of the filters in creating targeted lists, and the affordability of both the free and paid versions.
  • Reviewers noted occasional inaccuracies in contact data, outdated or incorrect email addresses or phone numbers, and a user interface that can feel clunky when managing large lists.
Apollo.io Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
2,039
Lead Generation
1,647
Helpful
1,640
Features
1,553
Contact Information
1,200
Cons
Missing Features
681
Inaccurate Data
499
Learning Curve
473
Contact Management
440
Limited Features
431
Apollo.io features and usability ratings that predict user satisfaction
9.2
Has the product been a good partner in doing business?
Average: 9.4
8.6
Artificial Intelligence
Average: 8.6
8.5
Customer Scoring
Average: 8.4
8.6
AI Text Summarization
Average: 8.6
Seller Details
Seller
Apollo.io
Company Website
Year Founded
2015
HQ Location
San Francisco, CA
LinkedIn® Page
www.linkedin.com
1,574 employees on LinkedIn®
Salesken
(395)4.9 out of 5
12th Easiest To Use in Conversation Intelligence software
Save to My Lists
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Salesken.ai is a Sales AI platform designed to enhance sales team performance while lowering acquisition costs. By offering real-time cues during conversations, the tool empowers sales reps to engage

    Users
    • Sales
    • Sales Executive
    Industries
    • Education Management
    • E-Learning
    Market Segment
    • 57% Mid-Market
    • 37% Enterprise
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Salesken Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Helpful
    37
    Ease of Use
    32
    Sales Improvement
    23
    Feedback Management
    21
    Automation
    18
    Cons
    Call Issues
    5
    Slow Performance
    5
    Recording Issues
    4
    Call Limitations
    2
    Difficult Learning
    2
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Salesken features and usability ratings that predict user satisfaction
    9.8
    Has the product been a good partner in doing business?
    Average: 9.4
    9.8
    Artificial Intelligence
    Average: 8.6
    9.8
    Customer Scoring
    Average: 8.4
    9.6
    AI Text Summarization
    Average: 8.6
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Salesken
    Year Founded
    2018
    HQ Location
    New York, New York
    Twitter
    @SaleskenAi
    129 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    121 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Salesken.ai is a Sales AI platform designed to enhance sales team performance while lowering acquisition costs. By offering real-time cues during conversations, the tool empowers sales reps to engage

Users
  • Sales
  • Sales Executive
Industries
  • Education Management
  • E-Learning
Market Segment
  • 57% Mid-Market
  • 37% Enterprise
Salesken Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Helpful
37
Ease of Use
32
Sales Improvement
23
Feedback Management
21
Automation
18
Cons
Call Issues
5
Slow Performance
5
Recording Issues
4
Call Limitations
2
Difficult Learning
2
Salesken features and usability ratings that predict user satisfaction
9.8
Has the product been a good partner in doing business?
Average: 9.4
9.8
Artificial Intelligence
Average: 8.6
9.8
Customer Scoring
Average: 8.4
9.6
AI Text Summarization
Average: 8.6
Seller Details
Seller
Salesken
Year Founded
2018
HQ Location
New York, New York
Twitter
@SaleskenAi
129 Twitter followers
LinkedIn® Page
www.linkedin.com
121 employees on LinkedIn®
Mindtickle
(2,218)4.7 out of 5
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10th Easiest To Use in Conversation Intelligence software
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  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Mindtickle is the market-leading revenue enablement platform that combines on-the-job learning and deal execution to drive behavior change and get more revenue per rep. Mindtickle is recognized as

    Users
    • Account Executive
    • Therapy Manager
    Industries
    • Information Technology and Services
    • Computer Software
    Market Segment
    • 63% Enterprise
    • 27% Mid-Market
    User Sentiment
    How are these determined?Information
    These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
    • MindTickle is a platform that provides a learning interface for users to gain knowledge and apply it in real-world scenarios.
    • Users frequently mention the ease of use, the ability to pause and resume learning sessions, the straightforwardness of the platform, and the valuable insights they gain from it.
    • Reviewers noted that the platform can feel a bit overwhelming due to its packed functionality, the time commitment required can sometimes feel strenuous, and there can be issues with irrelevant content.
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Mindtickle Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    219
    Helpful
    95
    Intuitive
    85
    Simple
    79
    Knowledge Improvement
    77
    Cons
    Missing Features
    61
    Learning Curve
    43
    Difficult Navigation
    31
    Slow Loading
    31
    Layout Issues
    30
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Mindtickle features and usability ratings that predict user satisfaction
    9.5
    Has the product been a good partner in doing business?
    Average: 9.4
    9.4
    Artificial Intelligence
    Average: 8.6
    9.3
    Customer Scoring
    Average: 8.4
    8.5
    AI Text Summarization
    Average: 8.6
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    MindTickle
    Company Website
    Year Founded
    2012
    HQ Location
    San Francisco, California
    Twitter
    @mindtickle
    5,840 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    701 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Mindtickle is the market-leading revenue enablement platform that combines on-the-job learning and deal execution to drive behavior change and get more revenue per rep. Mindtickle is recognized as

Users
  • Account Executive
  • Therapy Manager
Industries
  • Information Technology and Services
  • Computer Software
Market Segment
  • 63% Enterprise
  • 27% Mid-Market
User Sentiment
How are these determined?Information
These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
  • MindTickle is a platform that provides a learning interface for users to gain knowledge and apply it in real-world scenarios.
  • Users frequently mention the ease of use, the ability to pause and resume learning sessions, the straightforwardness of the platform, and the valuable insights they gain from it.
  • Reviewers noted that the platform can feel a bit overwhelming due to its packed functionality, the time commitment required can sometimes feel strenuous, and there can be issues with irrelevant content.
Mindtickle Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
219
Helpful
95
Intuitive
85
Simple
79
Knowledge Improvement
77
Cons
Missing Features
61
Learning Curve
43
Difficult Navigation
31
Slow Loading
31
Layout Issues
30
Mindtickle features and usability ratings that predict user satisfaction
9.5
Has the product been a good partner in doing business?
Average: 9.4
9.4
Artificial Intelligence
Average: 8.6
9.3
Customer Scoring
Average: 8.4
8.5
AI Text Summarization
Average: 8.6
Seller Details
Seller
MindTickle
Company Website
Year Founded
2012
HQ Location
San Francisco, California
Twitter
@mindtickle
5,840 Twitter followers
LinkedIn® Page
www.linkedin.com
701 employees on LinkedIn®
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Conversation Intelligence Topics

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Learn More About Conversation Intelligence Software

What is Conversation Intelligence Software?

Tracking sales interactions is about more than just success or failure of the sale. Sales conversations carry a trove of valuable data, from the average length of a sales call to what is said during the pivotal moments of a deal. The intelligent platforms in this software category help sales representatives and managers record and analyze customer-facing calls, helping them identify noteworthy trends and strategies that result in the most successful sales. These focused analytics help users optimize conversational techniques and improve individual seller performance, company revenue, and the customer experience.

Artificial intelligence (AI) is continuously evolving and making a sizable impact in sales organizations and general sales teams just as it is across other industries. Components of AI—specifically, machine learning and natural language processing (NLP)—are central to the rise of conversation intelligence. Many of these advanced tools offer assistance with transcribing and scoring calls based on the natural language of everyone on the call. In some cases, this software can glean insights such as which conversation topics are connected to customer satisfaction, helping users organize calls based on keywords, sentiment, and other factors. The intelligence platforms in this category are predominantly designed for sales and marketing, but can be used for customer support and other teams with a strong focus on external customer conversations as well.

Key Benefits of Conversation Intelligence Software

  • Breaks down phone conversations for optimal analysis and sorting
  • Transcribes conversations and identifies significant exchanges
  • Scores calls, customers, and representatives based on specific results
  • Generates diverse insights for refining conversation strategy and improving customer sentiment toward products and services

Why Use Conversation Intelligence Software?

For sales teams and other departments that handle dozens of phone calls a day, working with customers so frequently can involve a significant amount of trial and error. Depending on the size and structure of an organization, it can be almost impossible for team leaders to monitor calls and draw valuable conclusions from specific details. Even with close observation, it can be difficult for seasoned experts to identify key moments with each unique customer. Conversation analytics within these AI tools help transform loads of quality data drawn from routine sales calls into actionable insights, transforming the sales process.

The more quality data a team collects about each phone call, the more extensively a company can work together to improve—doubling down on what works, removing what doesn’t, and streamlining the overall approach. Previous generations of salespeople could not tap into the extensive insights available today thanks to these analytics platforms, but the results of this technology are clear with startups and market leaders adopting intelligence technology at large. Proper use of these virtual assistants can easily translate to more closed deals and improved sales engagement, as well as an improved reputation among customers.

What are the Common Features of Conversation Intelligence Software?

The diverse products in this category include varying analytics capabilities related to phone calls between company representatives and potential or existing customers. The core functionality often involves call recording, transcription, and some form of conversational AI to draw conclusions about the call. The exact data that companies choose to pull varies from product to product. To understand each offering in this category, interested buyers should explore the vendor websites and read G2 reviews about a tool’s strengths and weaknesses.

Call scoring — One common feature is the ability to grade or score calls, based on the results: Did the interaction result in a follow-up, signing up a new customer, or upgrading a subscription? Conversely, did an interaction cause the customer to become upset or frustrated? Certain platforms can score the salespeople themselves, as well as the customers they are calling, and integrate with sales performance management software to help sales managers track the team’s activities and continuously improve their process.

Actionable insights — Beyond transcribing, scoring, and sorting calls, the granular conversation analytics of these platforms can offer insight into inbound sales performance, outbound sales performance, and overall team success. Some examples of data generated on these platforms include opportunities created by calls, time-to-respond to calls, as well as calls-to-win ratios. Additionally, some products flag calls for particular caller sentiments (e.g. disappointment, anger), and offer insights as to why negative sentiments were observed in customers, so sales teams can work to minimize these events in the future.

Other features of conversation intelligence software include Customer Scoring and Lead Qualification.