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Best Conversation Intelligence Software - Page 3

Julie Jung
JJ
Researched and written by Julie Jung

Conversation intelligence (CI) software records, transcribes, and analyzes sales calls. Through analyzing sales calls, CI software can identify keywords and topics of conversation so users can quickly jump to those points in the recorded sales calls and further analyze valuable insights. CI software can be used by businesses to take notes on key conversations with potential buyers, identify risky or noncompliant topics of conversation, coach new sales representatives on best practices, and any other use cases that can be used from the analysis and transcription of sales calls.

Sales coaching software is a related software that generally offers conversation intelligence capabilities but focuses less on analyzing the transcription and text of a call and more on the language, cadence, and technique of the sales representative. Additionally, sales coaching software provides separate features for sales representatives to easily view and organize sales deals that are in the pipeline.

To qualify for inclusion in the Conversation Intelligence (CI) category, a product must:

Transcribe calls into text and data that can be searched and analyzed
Analyze the transcription of a call and identify keywords, themes, and possible action items
Provide statics of a conversation including talk ratios, customer interactivity, and total call duration

Best Conversation Intelligence Software At A Glance

Leader:
Gong
Gong
Highest Performer:
Substrata
Substrata
Easiest to Use:
Balto
Balto
Best Free Software:
Fathom
Fathom
Top Trending:
Sybill.ai
Sybill.ai
Show LessShow More
Easiest to Use:
Balto
Balto
Best Free Software:
Fathom
Fathom
Top Trending:
Sybill.ai
Sybill.ai

G2 takes pride in showing unbiased reviews on user satisfaction in our ratings and reports. We do not allow paid placements in any of our ratings, rankings, or reports. Learn about our scoring methodologies.

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185 Listings in Conversation Intelligence Available
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Sybill.ai
(141)4.8 out of 5
13th Easiest To Use in Conversation Intelligence software
Save to My Lists
Entry Level Price:Starting at $19.00
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Sybill is a sophisticated AI solution tailored for sales teams, designed to enhance customer engagement and streamline deal management processes. By leveraging advanced artificial intelligence technol

    Users
    • Account Executive
    Industries
    • Computer Software
    • Marketing and Advertising
    Market Segment
    • 66% Small-Business
    • 33% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Sybill.ai Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    AI Summary
    39
    Helpful
    37
    Ease of Use
    34
    Accuracy
    33
    Time-saving
    25
    Cons
    Recording Issues
    16
    Accuracy Issues
    13
    Call Issues
    13
    Summary Quality
    10
    Inaccuracy
    9
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Sybill.ai features and usability ratings that predict user satisfaction
    9.7
    Has the product been a good partner in doing business?
    Average: 9.4
    8.9
    Artificial Intelligence
    Average: 8.6
    7.6
    Customer Scoring
    Average: 8.4
    9.3
    AI Text Summarization
    Average: 8.6
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Sybill
    Company Website
    Year Founded
    2021
    HQ Location
    Mountain View, US
    Twitter
    @sybill_ai
    79 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    42 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Sybill is a sophisticated AI solution tailored for sales teams, designed to enhance customer engagement and streamline deal management processes. By leveraging advanced artificial intelligence technol

Users
  • Account Executive
Industries
  • Computer Software
  • Marketing and Advertising
Market Segment
  • 66% Small-Business
  • 33% Mid-Market
Sybill.ai Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
AI Summary
39
Helpful
37
Ease of Use
34
Accuracy
33
Time-saving
25
Cons
Recording Issues
16
Accuracy Issues
13
Call Issues
13
Summary Quality
10
Inaccuracy
9
Sybill.ai features and usability ratings that predict user satisfaction
9.7
Has the product been a good partner in doing business?
Average: 9.4
8.9
Artificial Intelligence
Average: 8.6
7.6
Customer Scoring
Average: 8.4
9.3
AI Text Summarization
Average: 8.6
Seller Details
Seller
Sybill
Company Website
Year Founded
2021
HQ Location
Mountain View, US
Twitter
@sybill_ai
79 Twitter followers
LinkedIn® Page
www.linkedin.com
42 employees on LinkedIn®
Otter.ai
(303)4.3 out of 5
Save to My Lists
Entry Level Price:Free
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Otter.ai is the leading AI Meeting Assistant that helps sales, marketing, product, finance, operations design, customer success, customer support and cross functional teams automatically record, trans

    Users
    • CEO
    • Account Executive
    Industries
    • Marketing and Advertising
    • Computer Software
    Market Segment
    • 72% Small-Business
    • 20% Mid-Market
    User Sentiment
    How are these determined?Information
    These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
    • Otter AI is a tool that transcribes and summarizes meeting minutes, and allows users to edit the summaries and create to-do lists.
    • Users frequently mention the ease of use and integration, the ability to accurately transcribe meetings, and the convenience of having summaries and to-do lists automatically generated.
    • Reviewers noted issues with the tool's voice recognition and speaker labeling, occasional spelling mistakes, and unwanted automatic sending of meeting invites and notes.
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Otter.ai Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    98
    AI Summary
    78
    Accuracy
    69
    Helpful
    69
    Transcription
    67
    Cons
    Recording Issues
    39
    Meeting Management
    27
    Missing Features
    26
    Accuracy Issues
    25
    AI Inaccuracy
    24
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Otter.ai features and usability ratings that predict user satisfaction
    8.3
    Has the product been a good partner in doing business?
    Average: 9.4
    8.7
    Artificial Intelligence
    Average: 8.6
    7.8
    Customer Scoring
    Average: 8.4
    8.7
    AI Text Summarization
    Average: 8.6
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Otter.ai
    Company Website
    HQ Location
    Mountain View, California
    Twitter
    @otter_ai
    16,957 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    242 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Otter.ai is the leading AI Meeting Assistant that helps sales, marketing, product, finance, operations design, customer success, customer support and cross functional teams automatically record, trans

Users
  • CEO
  • Account Executive
Industries
  • Marketing and Advertising
  • Computer Software
Market Segment
  • 72% Small-Business
  • 20% Mid-Market
User Sentiment
How are these determined?Information
These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
  • Otter AI is a tool that transcribes and summarizes meeting minutes, and allows users to edit the summaries and create to-do lists.
  • Users frequently mention the ease of use and integration, the ability to accurately transcribe meetings, and the convenience of having summaries and to-do lists automatically generated.
  • Reviewers noted issues with the tool's voice recognition and speaker labeling, occasional spelling mistakes, and unwanted automatic sending of meeting invites and notes.
Otter.ai Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
98
AI Summary
78
Accuracy
69
Helpful
69
Transcription
67
Cons
Recording Issues
39
Meeting Management
27
Missing Features
26
Accuracy Issues
25
AI Inaccuracy
24
Otter.ai features and usability ratings that predict user satisfaction
8.3
Has the product been a good partner in doing business?
Average: 9.4
8.7
Artificial Intelligence
Average: 8.6
7.8
Customer Scoring
Average: 8.4
8.7
AI Text Summarization
Average: 8.6
Seller Details
Seller
Otter.ai
Company Website
HQ Location
Mountain View, California
Twitter
@otter_ai
16,957 Twitter followers
LinkedIn® Page
www.linkedin.com
242 employees on LinkedIn®

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MeetGeek
(457)4.6 out of 5
Save to My Lists
Entry Level Price:Free
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    MeetGeek is an AI meeting assistant that automatically video records, transcribes, summarizes, and provides the key points from every meeting. Automatic note-taking keeps you focused on the conversat

    Users
    • CEO
    • Founder
    Industries
    • Marketing and Advertising
    • Computer Software
    Market Segment
    • 78% Small-Business
    • 20% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • MeetGeek Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    AI Summary
    146
    Ease of Use
    135
    Meetings
    127
    Meeting Notes
    89
    Transcripts
    82
    Cons
    Meeting Management
    54
    Accuracy Issues
    44
    AI Inaccuracy
    37
    Transcript Accuracy
    34
    Limited Language Support
    26
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • MeetGeek features and usability ratings that predict user satisfaction
    9.2
    Has the product been a good partner in doing business?
    Average: 9.4
    8.7
    Artificial Intelligence
    Average: 8.6
    7.6
    Customer Scoring
    Average: 8.4
    8.6
    AI Text Summarization
    Average: 8.6
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    MeetGeek.ai
    Year Founded
    2020
    HQ Location
    EU, RO
    Twitter
    @MeetgeekA
    240 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    17 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

MeetGeek is an AI meeting assistant that automatically video records, transcribes, summarizes, and provides the key points from every meeting. Automatic note-taking keeps you focused on the conversat

Users
  • CEO
  • Founder
Industries
  • Marketing and Advertising
  • Computer Software
Market Segment
  • 78% Small-Business
  • 20% Mid-Market
MeetGeek Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
AI Summary
146
Ease of Use
135
Meetings
127
Meeting Notes
89
Transcripts
82
Cons
Meeting Management
54
Accuracy Issues
44
AI Inaccuracy
37
Transcript Accuracy
34
Limited Language Support
26
MeetGeek features and usability ratings that predict user satisfaction
9.2
Has the product been a good partner in doing business?
Average: 9.4
8.7
Artificial Intelligence
Average: 8.6
7.6
Customer Scoring
Average: 8.4
8.6
AI Text Summarization
Average: 8.6
Seller Details
Seller
MeetGeek.ai
Year Founded
2020
HQ Location
EU, RO
Twitter
@MeetgeekA
240 Twitter followers
LinkedIn® Page
www.linkedin.com
17 employees on LinkedIn®
WhatConverts
(249)4.9 out of 5
Optimized for quick response
Save to My Lists
Entry Level Price:$30.00
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    WhatConverts is an all-in-one lead tracking software for marketing agencies and their clients. WhatConverts automatically shows marketers and business owners how well their marketing is working.

    Users
    • CEO
    • Owner
    Industries
    • Marketing and Advertising
    • Construction
    Market Segment
    • 87% Small-Business
    • 12% Mid-Market
    User Sentiment
    How are these determined?Information
    These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
    • WhatConverts is a tool that tracks and attributes leads, providing valuable insights for marketing campaigns and client meetings.
    • Users like the comprehensive tracking features of WhatConverts, including calls, forms, and chats, and highly praise the responsive and knowledgeable customer support team.
    • Users mentioned some limitations such as the inability to load more than 100,000 leads at a time, difficulties in exporting data, and occasional glitches in tracking.
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • WhatConverts Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Customer Support
    91
    Ease of Use
    59
    Helpful
    57
    Easy Setup
    32
    Integrations
    31
    Cons
    Expensive
    13
    Learning Curve
    11
    Integration Issues
    10
    Limited Integration
    10
    Missing Features
    10
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • WhatConverts features and usability ratings that predict user satisfaction
    9.7
    Has the product been a good partner in doing business?
    Average: 9.4
    8.3
    Artificial Intelligence
    Average: 8.6
    8.3
    Customer Scoring
    Average: 8.4
    9.2
    AI Text Summarization
    Average: 8.6
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    WhatConverts
    Company Website
    Year Founded
    2014
    HQ Location
    Charlotte, NC
    Twitter
    @whatconverts
    272 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    33 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

WhatConverts is an all-in-one lead tracking software for marketing agencies and their clients. WhatConverts automatically shows marketers and business owners how well their marketing is working.

Users
  • CEO
  • Owner
Industries
  • Marketing and Advertising
  • Construction
Market Segment
  • 87% Small-Business
  • 12% Mid-Market
User Sentiment
How are these determined?Information
These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
  • WhatConverts is a tool that tracks and attributes leads, providing valuable insights for marketing campaigns and client meetings.
  • Users like the comprehensive tracking features of WhatConverts, including calls, forms, and chats, and highly praise the responsive and knowledgeable customer support team.
  • Users mentioned some limitations such as the inability to load more than 100,000 leads at a time, difficulties in exporting data, and occasional glitches in tracking.
WhatConverts Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Customer Support
91
Ease of Use
59
Helpful
57
Easy Setup
32
Integrations
31
Cons
Expensive
13
Learning Curve
11
Integration Issues
10
Limited Integration
10
Missing Features
10
WhatConverts features and usability ratings that predict user satisfaction
9.7
Has the product been a good partner in doing business?
Average: 9.4
8.3
Artificial Intelligence
Average: 8.6
8.3
Customer Scoring
Average: 8.4
9.2
AI Text Summarization
Average: 8.6
Seller Details
Seller
WhatConverts
Company Website
Year Founded
2014
HQ Location
Charlotte, NC
Twitter
@whatconverts
272 Twitter followers
LinkedIn® Page
www.linkedin.com
33 employees on LinkedIn®
Aviso
(834)4.4 out of 5
Optimized for quick response
Save to My Lists
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Aviso is a leading AI revenue platform, highly regarded by enterprise giants such as Honeywell, Microsoft GitHub, HPE, and Citi for its exceptional ability to close deals, boost revenue growth, and mi

    Users
    • Account Executive
    • Account Manager
    Industries
    • Computer Software
    • Information Technology and Services
    Market Segment
    • 47% Mid-Market
    • 45% Enterprise
    User Sentiment
    How are these determined?Information
    These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
    • Aviso is a sales forecasting tool that uses AI technology to provide detailed insights into sales performance and deal cycles.
    • Users like Aviso's AI-driven forecasting capabilities, its ability to provide accurate sales forecasts, and its integration with popular CRMs like Salesforce, which ensures data flow and minimizes disruption to existing workflows.
    • Reviewers experienced slow performance, ineffective analytics, an unintuitive user interface, and issues with data exportation, as well as a lack of internal support or training.
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Aviso Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    177
    Forecasting
    119
    Helpful
    94
    Accuracy
    81
    Forecasting Ease
    76
    Cons
    Learning Curve
    51
    Slow Loading
    36
    Salesforce Integration
    30
    Slow Performance
    29
    Overwhelming
    26
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Aviso features and usability ratings that predict user satisfaction
    9.1
    Has the product been a good partner in doing business?
    Average: 9.4
    8.7
    Artificial Intelligence
    Average: 8.6
    8.4
    Customer Scoring
    Average: 8.4
    8.6
    AI Text Summarization
    Average: 8.6
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Aviso, Inc.
    Company Website
    Year Founded
    2014
    HQ Location
    Redwood City, CA
    Twitter
    @AvisoInc
    909 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    277 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Aviso is a leading AI revenue platform, highly regarded by enterprise giants such as Honeywell, Microsoft GitHub, HPE, and Citi for its exceptional ability to close deals, boost revenue growth, and mi

Users
  • Account Executive
  • Account Manager
Industries
  • Computer Software
  • Information Technology and Services
Market Segment
  • 47% Mid-Market
  • 45% Enterprise
User Sentiment
How are these determined?Information
These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
  • Aviso is a sales forecasting tool that uses AI technology to provide detailed insights into sales performance and deal cycles.
  • Users like Aviso's AI-driven forecasting capabilities, its ability to provide accurate sales forecasts, and its integration with popular CRMs like Salesforce, which ensures data flow and minimizes disruption to existing workflows.
  • Reviewers experienced slow performance, ineffective analytics, an unintuitive user interface, and issues with data exportation, as well as a lack of internal support or training.
Aviso Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
177
Forecasting
119
Helpful
94
Accuracy
81
Forecasting Ease
76
Cons
Learning Curve
51
Slow Loading
36
Salesforce Integration
30
Slow Performance
29
Overwhelming
26
Aviso features and usability ratings that predict user satisfaction
9.1
Has the product been a good partner in doing business?
Average: 9.4
8.7
Artificial Intelligence
Average: 8.6
8.4
Customer Scoring
Average: 8.4
8.6
AI Text Summarization
Average: 8.6
Seller Details
Seller
Aviso, Inc.
Company Website
Year Founded
2014
HQ Location
Redwood City, CA
Twitter
@AvisoInc
909 Twitter followers
LinkedIn® Page
www.linkedin.com
277 employees on LinkedIn®
Revenue.io
(549)4.7 out of 5
Save to My Lists
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Revenue.io powers high-performing teams with real-time guidance. By surfacing and recommending what works best, Revenue.io enables hundreds of customers like HPE, Nutanix, and AWS to deliver predictab

    Users
    • Customer Service Representative
    • Account Manager
    Industries
    • Computer Software
    • Financial Services
    Market Segment
    • 60% Mid-Market
    • 22% Small-Business
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Revenue.io Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Customer Support
    25
    Helpful
    21
    Easy Setup
    16
    Salesforce Integration
    16
    Integrations
    15
    Cons
    Learning Curve
    6
    Inaccurate Reporting
    5
    Steep Learning Curve
    5
    Call Issues
    4
    Difficult Reporting
    4
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Revenue.io features and usability ratings that predict user satisfaction
    9.6
    Has the product been a good partner in doing business?
    Average: 9.4
    9.3
    Artificial Intelligence
    Average: 8.6
    9.3
    Customer Scoring
    Average: 8.4
    8.8
    AI Text Summarization
    Average: 8.6
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Revenue.io
    Year Founded
    2012
    HQ Location
    Los Angeles, CA
    Twitter
    @revenue_io
    4,340 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    106 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Revenue.io powers high-performing teams with real-time guidance. By surfacing and recommending what works best, Revenue.io enables hundreds of customers like HPE, Nutanix, and AWS to deliver predictab

Users
  • Customer Service Representative
  • Account Manager
Industries
  • Computer Software
  • Financial Services
Market Segment
  • 60% Mid-Market
  • 22% Small-Business
Revenue.io Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Customer Support
25
Helpful
21
Easy Setup
16
Salesforce Integration
16
Integrations
15
Cons
Learning Curve
6
Inaccurate Reporting
5
Steep Learning Curve
5
Call Issues
4
Difficult Reporting
4
Revenue.io features and usability ratings that predict user satisfaction
9.6
Has the product been a good partner in doing business?
Average: 9.4
9.3
Artificial Intelligence
Average: 8.6
9.3
Customer Scoring
Average: 8.4
8.8
AI Text Summarization
Average: 8.6
Seller Details
Seller
Revenue.io
Year Founded
2012
HQ Location
Los Angeles, CA
Twitter
@revenue_io
4,340 Twitter followers
LinkedIn® Page
www.linkedin.com
106 employees on LinkedIn®
Puzzel CX Platform
(125)4.6 out of 5
Optimized for quick response
Save to My Lists
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Puzzel is a leading European provider of cloud contact centre solutions, offering a customer-centric, AI-powered CX ecosystem designed to give organisations full control and visibility over the entire

    Users
    No information available
    Industries
    • Telecommunications
    • Oil & Energy
    Market Segment
    • 52% Mid-Market
    • 26% Small-Business
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Puzzel CX Platform Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    58
    Customer Support
    46
    Helpful
    45
    Efficiency
    31
    Intuitive
    22
    Cons
    Missing Features
    15
    Limited Functionality
    8
    Complexity
    7
    Lack of Clarity
    7
    Limited Customization
    7
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Puzzel CX Platform features and usability ratings that predict user satisfaction
    9.2
    Has the product been a good partner in doing business?
    Average: 9.4
    8.6
    Artificial Intelligence
    Average: 8.6
    9.2
    Customer Scoring
    Average: 8.4
    8.7
    AI Text Summarization
    Average: 8.6
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Puzzel
    Company Website
    HQ Location
    Alna District, Oslo
    LinkedIn® Page
    www.linkedin.com
    312 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Puzzel is a leading European provider of cloud contact centre solutions, offering a customer-centric, AI-powered CX ecosystem designed to give organisations full control and visibility over the entire

Users
No information available
Industries
  • Telecommunications
  • Oil & Energy
Market Segment
  • 52% Mid-Market
  • 26% Small-Business
Puzzel CX Platform Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
58
Customer Support
46
Helpful
45
Efficiency
31
Intuitive
22
Cons
Missing Features
15
Limited Functionality
8
Complexity
7
Lack of Clarity
7
Limited Customization
7
Puzzel CX Platform features and usability ratings that predict user satisfaction
9.2
Has the product been a good partner in doing business?
Average: 9.4
8.6
Artificial Intelligence
Average: 8.6
9.2
Customer Scoring
Average: 8.4
8.7
AI Text Summarization
Average: 8.6
Seller Details
Seller
Puzzel
Company Website
HQ Location
Alna District, Oslo
LinkedIn® Page
www.linkedin.com
312 employees on LinkedIn®
Verint Speech and Text Analytics
(72)4.4 out of 5
Save to My Lists
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Verint Speech Analytics enables you to transcribe and analyze millions of calls to discover customer insights and improve contact center performance.

    Users
    No information available
    Industries
    • Insurance
    • Banking
    Market Segment
    • 68% Enterprise
    • 25% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Verint Speech and Text Analytics Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    12
    Accuracy
    9
    Call Recording
    8
    Transcription Accuracy
    7
    Data Management
    5
    Cons
    Accuracy Issues
    9
    Inaccuracy
    8
    Missing Features
    5
    Accent Recognition
    4
    Time-Consuming
    4
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Verint Speech and Text Analytics features and usability ratings that predict user satisfaction
    8.5
    Has the product been a good partner in doing business?
    Average: 9.4
    8.7
    Artificial Intelligence
    Average: 8.6
    9.0
    Customer Scoring
    Average: 8.4
    7.9
    AI Text Summarization
    Average: 8.6
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Verint
    Year Founded
    1994
    HQ Location
    Melville, New York
    Twitter
    @Verint
    7,763 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    4,297 employees on LinkedIn®
    Ownership
    NASDAQ: VRNT
Product Description
How are these determined?Information
This description is provided by the seller.

Verint Speech Analytics enables you to transcribe and analyze millions of calls to discover customer insights and improve contact center performance.

Users
No information available
Industries
  • Insurance
  • Banking
Market Segment
  • 68% Enterprise
  • 25% Mid-Market
Verint Speech and Text Analytics Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
12
Accuracy
9
Call Recording
8
Transcription Accuracy
7
Data Management
5
Cons
Accuracy Issues
9
Inaccuracy
8
Missing Features
5
Accent Recognition
4
Time-Consuming
4
Verint Speech and Text Analytics features and usability ratings that predict user satisfaction
8.5
Has the product been a good partner in doing business?
Average: 9.4
8.7
Artificial Intelligence
Average: 8.6
9.0
Customer Scoring
Average: 8.4
7.9
AI Text Summarization
Average: 8.6
Seller Details
Seller
Verint
Year Founded
1994
HQ Location
Melville, New York
Twitter
@Verint
7,763 Twitter followers
LinkedIn® Page
www.linkedin.com
4,297 employees on LinkedIn®
Ownership
NASDAQ: VRNT
CallMiner Eureka
(217)4.5 out of 5
Optimized for quick response
Save to My Lists
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    CallMiner is the global leader in conversation intelligence to improve customer experience (CX). By combining deep domain expertise with cutting edge artificial intelligence (AI) technology and machin

    Users
    • Speech Analyst
    • Business Analyst
    Industries
    • Financial Services
    • Telecommunications
    Market Segment
    • 46% Mid-Market
    • 41% Enterprise
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • CallMiner Eureka Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    8
    Improvement
    7
    Innovation
    6
    Accuracy
    5
    Data Management
    5
    Cons
    Learning Curve
    5
    Limited Features
    3
    Missing Features
    3
    Slow Loading
    3
    UX Improvement
    3
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • CallMiner Eureka features and usability ratings that predict user satisfaction
    9.3
    Has the product been a good partner in doing business?
    Average: 9.4
    7.9
    Artificial Intelligence
    Average: 8.6
    8.8
    Customer Scoring
    Average: 8.4
    8.4
    AI Text Summarization
    Average: 8.6
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    CallMiner
    Company Website
    Year Founded
    2002
    HQ Location
    Waltham, MA
    Twitter
    @CallMiner
    3,252 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    295 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

CallMiner is the global leader in conversation intelligence to improve customer experience (CX). By combining deep domain expertise with cutting edge artificial intelligence (AI) technology and machin

Users
  • Speech Analyst
  • Business Analyst
Industries
  • Financial Services
  • Telecommunications
Market Segment
  • 46% Mid-Market
  • 41% Enterprise
CallMiner Eureka Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
8
Improvement
7
Innovation
6
Accuracy
5
Data Management
5
Cons
Learning Curve
5
Limited Features
3
Missing Features
3
Slow Loading
3
UX Improvement
3
CallMiner Eureka features and usability ratings that predict user satisfaction
9.3
Has the product been a good partner in doing business?
Average: 9.4
7.9
Artificial Intelligence
Average: 8.6
8.8
Customer Scoring
Average: 8.4
8.4
AI Text Summarization
Average: 8.6
Seller Details
Seller
CallMiner
Company Website
Year Founded
2002
HQ Location
Waltham, MA
Twitter
@CallMiner
3,252 Twitter followers
LinkedIn® Page
www.linkedin.com
295 employees on LinkedIn®
Infinity Call Tracking
(151)4.7 out of 5
Optimized for quick response
Save to My Lists
Entry Level Price:£199.00
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Built by marketers for marketers, Infinity’s AI-powered call tracking shows you what happens before, during, and after every call, so you can: • Fill attribution blind spots and get credit for the

    Users
    • Digital Marketing Manager
    Industries
    • Leisure, Travel & Tourism
    • Marketing and Advertising
    Market Segment
    • 45% Mid-Market
    • 28% Small-Business
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Infinity Call Tracking Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Customer Support
    18
    Call Tracking
    15
    Reporting
    15
    Helpful
    13
    Accuracy
    10
    Cons
    Call Limitations
    3
    Expensive
    3
    Inaccurate Reporting
    3
    Inadequate Reporting
    3
    Learning Curve
    3
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Infinity Call Tracking features and usability ratings that predict user satisfaction
    9.3
    Has the product been a good partner in doing business?
    Average: 9.4
    7.7
    Artificial Intelligence
    Average: 8.6
    8.2
    Customer Scoring
    Average: 8.4
    8.3
    AI Text Summarization
    Average: 8.6
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Infinity Tracking
    Company Website
    Year Founded
    2010
    HQ Location
    Reigate, Surrey
    Twitter
    @_infinity_co
    1,085 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    437 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Built by marketers for marketers, Infinity’s AI-powered call tracking shows you what happens before, during, and after every call, so you can: • Fill attribution blind spots and get credit for the

Users
  • Digital Marketing Manager
Industries
  • Leisure, Travel & Tourism
  • Marketing and Advertising
Market Segment
  • 45% Mid-Market
  • 28% Small-Business
Infinity Call Tracking Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Customer Support
18
Call Tracking
15
Reporting
15
Helpful
13
Accuracy
10
Cons
Call Limitations
3
Expensive
3
Inaccurate Reporting
3
Inadequate Reporting
3
Learning Curve
3
Infinity Call Tracking features and usability ratings that predict user satisfaction
9.3
Has the product been a good partner in doing business?
Average: 9.4
7.7
Artificial Intelligence
Average: 8.6
8.2
Customer Scoring
Average: 8.4
8.3
AI Text Summarization
Average: 8.6
Seller Details
Seller
Infinity Tracking
Company Website
Year Founded
2010
HQ Location
Reigate, Surrey
Twitter
@_infinity_co
1,085 Twitter followers
LinkedIn® Page
www.linkedin.com
437 employees on LinkedIn®
Prodigal
(54)4.9 out of 5
Save to My Lists
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Prodigal maximizes payments for lenders and debt collectors by building dynamic strategies and motivating consumers with highly engaging, personalized treatments. Our advanced genAI has been trained

    Users
    No information available
    Industries
    • Financial Services
    • Consumer Services
    Market Segment
    • 65% Mid-Market
    • 20% Small-Business
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Prodigal Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    15
    Helpful
    10
    Time-saving
    10
    Efficiency
    6
    Accuracy
    4
    Cons
    Call Issues
    5
    Accuracy Issues
    4
    Inaccuracy
    4
    Inaccurate Data Analysis
    4
    Slow Loading
    3
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Prodigal features and usability ratings that predict user satisfaction
    9.7
    Has the product been a good partner in doing business?
    Average: 9.4
    9.6
    Artificial Intelligence
    Average: 8.6
    9.9
    Customer Scoring
    Average: 8.4
    9.5
    AI Text Summarization
    Average: 8.6
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Prodigal
    Year Founded
    2018
    HQ Location
    Mountain View, US
    Twitter
    @ProdigalTech
    303 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    60 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Prodigal maximizes payments for lenders and debt collectors by building dynamic strategies and motivating consumers with highly engaging, personalized treatments. Our advanced genAI has been trained

Users
No information available
Industries
  • Financial Services
  • Consumer Services
Market Segment
  • 65% Mid-Market
  • 20% Small-Business
Prodigal Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
15
Helpful
10
Time-saving
10
Efficiency
6
Accuracy
4
Cons
Call Issues
5
Accuracy Issues
4
Inaccuracy
4
Inaccurate Data Analysis
4
Slow Loading
3
Prodigal features and usability ratings that predict user satisfaction
9.7
Has the product been a good partner in doing business?
Average: 9.4
9.6
Artificial Intelligence
Average: 8.6
9.9
Customer Scoring
Average: 8.4
9.5
AI Text Summarization
Average: 8.6
Seller Details
Seller
Prodigal
Year Founded
2018
HQ Location
Mountain View, US
Twitter
@ProdigalTech
303 Twitter followers
LinkedIn® Page
www.linkedin.com
60 employees on LinkedIn®
Clari
(5,461)4.6 out of 5
Optimized for quick response
View top Consulting Services for Clari
Save to My Lists
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Clari's revenue platform improves efficiency, predictability, and growth across the entire revenue process. Clari gives revenue teams total visibility into their business to drive process rigor, align

    Users
    • Account Executive
    • Account Manager
    Industries
    • Computer Software
    • Information Technology and Services
    Market Segment
    • 47% Mid-Market
    • 41% Enterprise
    User Sentiment
    How are these determined?Information
    These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
    • Clari is a forecasting and analytics tool that provides real-time visibility into sales pipeline and forecasting process, integrating with CRM and other marketing tools to reduce manual data entry.
    • Reviewers frequently mention Clari's ease of use, robust forecasting capabilities, seamless integration with CRM systems, and the valuable insights provided by its AI-driven features.
    • Reviewers experienced issues with Clari's interface being complex and requiring training to navigate, and some features requiring manual customization, as well as occasional syncing delays with Salesforce.
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Clari Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    481
    Features
    282
    Helpful
    232
    Forecasting
    197
    Salesforce Integration
    195
    Cons
    Missing Features
    119
    Limitations
    109
    Limited Customization
    91
    Learning Curve
    90
    Salesforce Integration
    70
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Clari features and usability ratings that predict user satisfaction
    9.3
    Has the product been a good partner in doing business?
    Average: 9.4
    8.4
    Artificial Intelligence
    Average: 8.6
    8.1
    Customer Scoring
    Average: 8.4
    8.1
    AI Text Summarization
    Average: 8.6
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Clari
    Company Website
    Year Founded
    2012
    HQ Location
    Sunnyvale, CA
    Twitter
    @clarihq
    2,146 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    850 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Clari's revenue platform improves efficiency, predictability, and growth across the entire revenue process. Clari gives revenue teams total visibility into their business to drive process rigor, align

Users
  • Account Executive
  • Account Manager
Industries
  • Computer Software
  • Information Technology and Services
Market Segment
  • 47% Mid-Market
  • 41% Enterprise
User Sentiment
How are these determined?Information
These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
  • Clari is a forecasting and analytics tool that provides real-time visibility into sales pipeline and forecasting process, integrating with CRM and other marketing tools to reduce manual data entry.
  • Reviewers frequently mention Clari's ease of use, robust forecasting capabilities, seamless integration with CRM systems, and the valuable insights provided by its AI-driven features.
  • Reviewers experienced issues with Clari's interface being complex and requiring training to navigate, and some features requiring manual customization, as well as occasional syncing delays with Salesforce.
Clari Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
481
Features
282
Helpful
232
Forecasting
197
Salesforce Integration
195
Cons
Missing Features
119
Limitations
109
Limited Customization
91
Learning Curve
90
Salesforce Integration
70
Clari features and usability ratings that predict user satisfaction
9.3
Has the product been a good partner in doing business?
Average: 9.4
8.4
Artificial Intelligence
Average: 8.6
8.1
Customer Scoring
Average: 8.4
8.1
AI Text Summarization
Average: 8.6
Seller Details
Seller
Clari
Company Website
Year Founded
2012
HQ Location
Sunnyvale, CA
Twitter
@clarihq
2,146 Twitter followers
LinkedIn® Page
www.linkedin.com
850 employees on LinkedIn®
MeetRecord
(107)4.6 out of 5
Save to My Lists
Entry Level Price:Contact Us
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    MeetRecord is an AI-first revenue productivity platform that helps B2B sales teams ramp faster, close more deals, and coach smarter by turning every customer interaction into actionable insight. Bu

    Users
    • Customer Success Manager
    • Account Executive
    Industries
    • Computer Software
    • Information Technology and Services
    Market Segment
    • 60% Mid-Market
    • 40% Small-Business
    User Sentiment
    How are these determined?Information
    These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
    • MeetRecord is a tool that automatically records, transcribes, and analyzes sales and customer calls, providing detailed summaries and insights.
    • Reviewers frequently mention the convenience of automatic recording and transcription, the detailed and organized summaries, and the valuable insights provided by the tool, along with its ease of use and implementation, and responsive customer support.
    • Users reported issues with the user interface, particularly with navigation and search features, occasional difficulties in finding past calls, and some inconsistencies in the tool's ability to correctly identify speakers and transcribe names.
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • MeetRecord Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    52
    Helpful
    33
    Recording
    32
    AI Summary
    29
    Time-saving
    28
    Cons
    Call Issues
    15
    AI Inaccuracy
    13
    Accuracy Issues
    11
    Recording Issues
    9
    Missing Features
    8
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • MeetRecord features and usability ratings that predict user satisfaction
    9.4
    Has the product been a good partner in doing business?
    Average: 9.4
    8.8
    Artificial Intelligence
    Average: 8.6
    8.2
    Customer Scoring
    Average: 8.4
    8.9
    AI Text Summarization
    Average: 8.6
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    MeetRecord
    Company Website
    Year Founded
    2021
    HQ Location
    New Castle, US
    Twitter
    @meetrecordhq
    57 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    28 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

MeetRecord is an AI-first revenue productivity platform that helps B2B sales teams ramp faster, close more deals, and coach smarter by turning every customer interaction into actionable insight. Bu

Users
  • Customer Success Manager
  • Account Executive
Industries
  • Computer Software
  • Information Technology and Services
Market Segment
  • 60% Mid-Market
  • 40% Small-Business
User Sentiment
How are these determined?Information
These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
  • MeetRecord is a tool that automatically records, transcribes, and analyzes sales and customer calls, providing detailed summaries and insights.
  • Reviewers frequently mention the convenience of automatic recording and transcription, the detailed and organized summaries, and the valuable insights provided by the tool, along with its ease of use and implementation, and responsive customer support.
  • Users reported issues with the user interface, particularly with navigation and search features, occasional difficulties in finding past calls, and some inconsistencies in the tool's ability to correctly identify speakers and transcribe names.
MeetRecord Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
52
Helpful
33
Recording
32
AI Summary
29
Time-saving
28
Cons
Call Issues
15
AI Inaccuracy
13
Accuracy Issues
11
Recording Issues
9
Missing Features
8
MeetRecord features and usability ratings that predict user satisfaction
9.4
Has the product been a good partner in doing business?
Average: 9.4
8.8
Artificial Intelligence
Average: 8.6
8.2
Customer Scoring
Average: 8.4
8.9
AI Text Summarization
Average: 8.6
Seller Details
Seller
MeetRecord
Company Website
Year Founded
2021
HQ Location
New Castle, US
Twitter
@meetrecordhq
57 Twitter followers
LinkedIn® Page
www.linkedin.com
28 employees on LinkedIn®
Outreach
(3,479)4.3 out of 5
Optimized for quick response
View top Consulting Services for Outreach
Save to My Lists
Entry Level Price:Contact Us
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Outreach is the leading sales execution platform that helps market-facing teams efficiently create and predictably close more pipeline. From prospecting to deal management to forecasting, our platform

    Users
    • Account Executive
    • Sales Development Representative
    Industries
    • Computer Software
    • Information Technology and Services
    Market Segment
    • 60% Mid-Market
    • 22% Enterprise
    User Sentiment
    How are these determined?Information
    These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
    • Outreach is a tool designed for managing and tracking communication with clients, including emails and calls, and integrates with CRM systems like Salesforce.
    • Users like the user-friendly interface, the ability to track communications and progress of campaigns, the ease of creating templates and sequences, and the effective integration with Salesforce and other CRM systems.
    • Users experienced issues with the lack of push notifications, difficulty in managing tags across multiple time zones, technical limitations such as handling duplicate records, clunky integration of contacts, and a high learning curve for new members.
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Outreach Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    76
    Features
    44
    Helpful
    44
    Integrations
    40
    Automation
    33
    Cons
    Missing Features
    34
    Integration Issues
    25
    Slow Loading
    22
    Sync Issues
    22
    Sequence Issues
    21
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Outreach features and usability ratings that predict user satisfaction
    8.5
    Has the product been a good partner in doing business?
    Average: 9.4
    7.9
    Artificial Intelligence
    Average: 8.6
    7.4
    Customer Scoring
    Average: 8.4
    7.5
    AI Text Summarization
    Average: 8.6
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Outreach
    Company Website
    Year Founded
    2014
    HQ Location
    Seattle, WA
    Twitter
    @outreach_io
    7,737 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    1,355 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Outreach is the leading sales execution platform that helps market-facing teams efficiently create and predictably close more pipeline. From prospecting to deal management to forecasting, our platform

Users
  • Account Executive
  • Sales Development Representative
Industries
  • Computer Software
  • Information Technology and Services
Market Segment
  • 60% Mid-Market
  • 22% Enterprise
User Sentiment
How are these determined?Information
These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
  • Outreach is a tool designed for managing and tracking communication with clients, including emails and calls, and integrates with CRM systems like Salesforce.
  • Users like the user-friendly interface, the ability to track communications and progress of campaigns, the ease of creating templates and sequences, and the effective integration with Salesforce and other CRM systems.
  • Users experienced issues with the lack of push notifications, difficulty in managing tags across multiple time zones, technical limitations such as handling duplicate records, clunky integration of contacts, and a high learning curve for new members.
Outreach Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
76
Features
44
Helpful
44
Integrations
40
Automation
33
Cons
Missing Features
34
Integration Issues
25
Slow Loading
22
Sync Issues
22
Sequence Issues
21
Outreach features and usability ratings that predict user satisfaction
8.5
Has the product been a good partner in doing business?
Average: 9.4
7.9
Artificial Intelligence
Average: 8.6
7.4
Customer Scoring
Average: 8.4
7.5
AI Text Summarization
Average: 8.6
Seller Details
Seller
Outreach
Company Website
Year Founded
2014
HQ Location
Seattle, WA
Twitter
@outreach_io
7,737 Twitter followers
LinkedIn® Page
www.linkedin.com
1,355 employees on LinkedIn®
UpdateAI
(53)4.9 out of 5
Save to My Lists
Entry Level Price:Free
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    UpdateAI is the worlds first, and only, Digital Assistant built for Customer Success Managers. By integrating into Zoom we automatically take notes, capture and assign action items, identify risks, an

    Users
    • Customer Success Manager
    Industries
    • Computer Software
    • Information Technology and Services
    Market Segment
    • 55% Mid-Market
    • 38% Small-Business
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • UpdateAI Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    9
    AI Summary
    7
    Feedback
    6
    Time-saving
    6
    Action Items
    5
    Cons
    Payment Required
    2
    Account Management
    1
    Call Management Issues
    1
    Delays
    1
    Expensive
    1
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • UpdateAI features and usability ratings that predict user satisfaction
    9.9
    Has the product been a good partner in doing business?
    Average: 9.4
    9.2
    Artificial Intelligence
    Average: 8.6
    7.9
    Customer Scoring
    Average: 8.4
    8.5
    AI Text Summarization
    Average: 8.6
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    UpdateAI
    Year Founded
    2020
    HQ Location
    Los Angeles, Californi
    Twitter
    @update_ai
    287 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    19 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

UpdateAI is the worlds first, and only, Digital Assistant built for Customer Success Managers. By integrating into Zoom we automatically take notes, capture and assign action items, identify risks, an

Users
  • Customer Success Manager
Industries
  • Computer Software
  • Information Technology and Services
Market Segment
  • 55% Mid-Market
  • 38% Small-Business
UpdateAI Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
9
AI Summary
7
Feedback
6
Time-saving
6
Action Items
5
Cons
Payment Required
2
Account Management
1
Call Management Issues
1
Delays
1
Expensive
1
UpdateAI features and usability ratings that predict user satisfaction
9.9
Has the product been a good partner in doing business?
Average: 9.4
9.2
Artificial Intelligence
Average: 8.6
7.9
Customer Scoring
Average: 8.4
8.5
AI Text Summarization
Average: 8.6
Seller Details
Seller
UpdateAI
Year Founded
2020
HQ Location
Los Angeles, Californi
Twitter
@update_ai
287 Twitter followers
LinkedIn® Page
www.linkedin.com
19 employees on LinkedIn®
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Mid Market
Enterprise
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Market Segments
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Small Business
Mid Market
Enterprise
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Pricing
Features
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