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Best Conversation Intelligence Software - Page 5

Julie Jung
JJ
Researched and written by Julie Jung

Conversation intelligence (CI) software records, transcribes, and analyzes sales calls. Through analyzing sales calls, CI software can identify keywords and topics of conversation so users can quickly jump to those points in the recorded sales calls and further analyze valuable insights. CI software can be used by businesses to take notes on key conversations with potential buyers, identify risky or noncompliant topics of conversation, coach new sales representatives on best practices, and any other use cases that can be used from the analysis and transcription of sales calls.

Sales coaching software is a related software that generally offers conversation intelligence capabilities but focuses less on analyzing the transcription and text of a call and more on the language, cadence, and technique of the sales representative. Additionally, sales coaching software provides separate features for sales representatives to easily view and organize sales deals that are in the pipeline.

To qualify for inclusion in the Conversation Intelligence (CI) category, a product must:

Transcribe calls into text and data that can be searched and analyzed
Analyze the transcription of a call and identify keywords, themes, and possible action items
Provide statics of a conversation including talk ratios, customer interactivity, and total call duration

Best Conversation Intelligence Software At A Glance

Leader:
Gong
Gong
Highest Performer:
Substrata
Substrata
Easiest to Use:
Balto
Balto
Best Free Software:
Fathom
Fathom
Top Trending:
Sybill.ai
Sybill.ai
Show LessShow More
Easiest to Use:
Balto
Balto
Best Free Software:
Fathom
Fathom
Top Trending:
Sybill.ai
Sybill.ai

G2 takes pride in showing unbiased reviews on user satisfaction in our ratings and reports. We do not allow paid placements in any of our ratings, rankings, or reports. Learn about our scoring methodologies.

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185 Listings in Conversation Intelligence Available
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    G2 Score
Scratchpad
(1,489)4.8 out of 5
Save to My Lists
Entry Level Price:Free
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Scratchpad is an AI sales execution system built for revenue teams that want cleaner CRM data, better pipeline visibility, and faster deal execution — without slowing reps down. Scratchpad works in

    Users
    • Account Executive
    • Enterprise Account Executive
    Industries
    • Computer Software
    • Information Technology and Services
    Market Segment
    • 58% Mid-Market
    • 21% Small-Business
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Scratchpad Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    62
    Salesforce Integration
    44
    Time-saving
    35
    Helpful
    30
    Time-Saving
    29
    Cons
    Missing Features
    15
    Expensive
    8
    Sales Issues
    8
    Integration Issues
    5
    Learning Curve
    5
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Scratchpad features and usability ratings that predict user satisfaction
    9.6
    Has the product been a good partner in doing business?
    Average: 9.4
    5.0
    Artificial Intelligence
    Average: 8.6
    4.0
    Customer Scoring
    Average: 8.4
    2.5
    AI Text Summarization
    Average: 8.6
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Scratchpad
    Company Website
    Year Founded
    2020
    HQ Location
    Covina, US
    Twitter
    @Scratchpad
    460 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    60 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Scratchpad is an AI sales execution system built for revenue teams that want cleaner CRM data, better pipeline visibility, and faster deal execution — without slowing reps down. Scratchpad works in

Users
  • Account Executive
  • Enterprise Account Executive
Industries
  • Computer Software
  • Information Technology and Services
Market Segment
  • 58% Mid-Market
  • 21% Small-Business
Scratchpad Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
62
Salesforce Integration
44
Time-saving
35
Helpful
30
Time-Saving
29
Cons
Missing Features
15
Expensive
8
Sales Issues
8
Integration Issues
5
Learning Curve
5
Scratchpad features and usability ratings that predict user satisfaction
9.6
Has the product been a good partner in doing business?
Average: 9.4
5.0
Artificial Intelligence
Average: 8.6
4.0
Customer Scoring
Average: 8.4
2.5
AI Text Summarization
Average: 8.6
Seller Details
Seller
Scratchpad
Company Website
Year Founded
2020
HQ Location
Covina, US
Twitter
@Scratchpad
460 Twitter followers
LinkedIn® Page
www.linkedin.com
60 employees on LinkedIn®
Kickscale
(44)4.9 out of 5
Save to My Lists
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Kickscale's AI Sales Coaching platform captures critical insights from customer conversations, enabling sales professionals with comprehensive meeting analytics, individualised coaching, and automated

    Users
    • Sales Manager
    Industries
    • Computer Software
    • Leisure, Travel & Tourism
    Market Segment
    • 66% Mid-Market
    • 34% Small-Business
    User Sentiment
    How are these determined?Information
    These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
    • Kickscale is a tool that records, transcribes, and summarizes customer calls, and integrates with platforms like Microsoft Teams and Google Meet.
    • Users frequently mention the time-saving benefits of Kickscale, such as automated follow-up email drafts and the ability to focus on conversations instead of note-taking, as well as its seamless integration with other platforms.
    • Reviewers experienced issues with the AI-generated follow-ups, finding them to be generic and lengthy, and also reported language comprehension gaps, particularly in French and Italian.
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Kickscale Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Time-saving
    13
    Ease of Use
    9
    Accuracy
    8
    Automation
    8
    Helpful
    8
    Cons
    AI Limitations
    2
    Language Issues
    2
    AI Inaccuracy
    1
    Complexity
    1
    Difficult Learning
    1
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Kickscale features and usability ratings that predict user satisfaction
    9.4
    Has the product been a good partner in doing business?
    Average: 9.4
    9.2
    Artificial Intelligence
    Average: 8.6
    7.2
    Customer Scoring
    Average: 8.4
    8.5
    AI Text Summarization
    Average: 8.6
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Kickscale
    HQ Location
    Vienna
    Twitter
    @Kickscale
    15 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    13 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Kickscale's AI Sales Coaching platform captures critical insights from customer conversations, enabling sales professionals with comprehensive meeting analytics, individualised coaching, and automated

Users
  • Sales Manager
Industries
  • Computer Software
  • Leisure, Travel & Tourism
Market Segment
  • 66% Mid-Market
  • 34% Small-Business
User Sentiment
How are these determined?Information
These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
  • Kickscale is a tool that records, transcribes, and summarizes customer calls, and integrates with platforms like Microsoft Teams and Google Meet.
  • Users frequently mention the time-saving benefits of Kickscale, such as automated follow-up email drafts and the ability to focus on conversations instead of note-taking, as well as its seamless integration with other platforms.
  • Reviewers experienced issues with the AI-generated follow-ups, finding them to be generic and lengthy, and also reported language comprehension gaps, particularly in French and Italian.
Kickscale Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Time-saving
13
Ease of Use
9
Accuracy
8
Automation
8
Helpful
8
Cons
AI Limitations
2
Language Issues
2
AI Inaccuracy
1
Complexity
1
Difficult Learning
1
Kickscale features and usability ratings that predict user satisfaction
9.4
Has the product been a good partner in doing business?
Average: 9.4
9.2
Artificial Intelligence
Average: 8.6
7.2
Customer Scoring
Average: 8.4
8.5
AI Text Summarization
Average: 8.6
Seller Details
Seller
Kickscale
HQ Location
Vienna
Twitter
@Kickscale
15 Twitter followers
LinkedIn® Page
www.linkedin.com
13 employees on LinkedIn®

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Attention
(17)5.0 out of 5
Save to My Lists
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Attention is a next-generation sales conversational platform helping businesses achieve their full potential, with generative AI. Our fully-integrated AI-powered sales assistant provides real-time co

    Users
    No information available
    Industries
    • Computer Software
    Market Segment
    • 71% Small-Business
    • 29% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Attention Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    6
    Automation
    5
    CRM Integration
    5
    Customer Support
    5
    Time-saving
    5
    Cons
    Limited Features
    2
    Missing Features
    2
    Accuracy Issues
    1
    Linking Issues
    1
    Mobile Limitations
    1
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Attention features and usability ratings that predict user satisfaction
    9.6
    Has the product been a good partner in doing business?
    Average: 9.4
    10.0
    Artificial Intelligence
    Average: 8.6
    10.0
    Customer Scoring
    Average: 8.4
    10.0
    AI Text Summarization
    Average: 8.6
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Attention
    Year Founded
    2021
    HQ Location
    New York
    Twitter
    @tryattention
    141 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    69 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Attention is a next-generation sales conversational platform helping businesses achieve their full potential, with generative AI. Our fully-integrated AI-powered sales assistant provides real-time co

Users
No information available
Industries
  • Computer Software
Market Segment
  • 71% Small-Business
  • 29% Mid-Market
Attention Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
6
Automation
5
CRM Integration
5
Customer Support
5
Time-saving
5
Cons
Limited Features
2
Missing Features
2
Accuracy Issues
1
Linking Issues
1
Mobile Limitations
1
Attention features and usability ratings that predict user satisfaction
9.6
Has the product been a good partner in doing business?
Average: 9.4
10.0
Artificial Intelligence
Average: 8.6
10.0
Customer Scoring
Average: 8.4
10.0
AI Text Summarization
Average: 8.6
Seller Details
Seller
Attention
Year Founded
2021
HQ Location
New York
Twitter
@tryattention
141 Twitter followers
LinkedIn® Page
www.linkedin.com
69 employees on LinkedIn®
Trengo
(231)4.3 out of 5
Save to My Lists
Entry Level Price:€125.00
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    At Trengo we’re dedicated to customer delight. We believe that turning conversations into relationships is a competitive edge. And unlocking more moments of genuine delight in every interaction will f

    Users
    No information available
    Industries
    • Leisure, Travel & Tourism
    • Apparel & Fashion
    Market Segment
    • 73% Small-Business
    • 26% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Trengo Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    99
    Helpful
    73
    Customer Support
    59
    Features
    58
    Communication
    44
    Cons
    Missing Features
    57
    Limited Features
    38
    Messaging Issues
    29
    Chat Functionality
    22
    Email Issues
    20
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Trengo features and usability ratings that predict user satisfaction
    8.8
    Has the product been a good partner in doing business?
    Average: 9.4
    5.6
    Artificial Intelligence
    Average: 8.6
    5.6
    Customer Scoring
    Average: 8.4
    6.7
    AI Text Summarization
    Average: 8.6
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Trengo
    Year Founded
    2017
    HQ Location
    Utrecht, Utrecht, Netherlands
    Twitter
    @TrengoHQ
    280 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    102 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

At Trengo we’re dedicated to customer delight. We believe that turning conversations into relationships is a competitive edge. And unlocking more moments of genuine delight in every interaction will f

Users
No information available
Industries
  • Leisure, Travel & Tourism
  • Apparel & Fashion
Market Segment
  • 73% Small-Business
  • 26% Mid-Market
Trengo Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
99
Helpful
73
Customer Support
59
Features
58
Communication
44
Cons
Missing Features
57
Limited Features
38
Messaging Issues
29
Chat Functionality
22
Email Issues
20
Trengo features and usability ratings that predict user satisfaction
8.8
Has the product been a good partner in doing business?
Average: 9.4
5.6
Artificial Intelligence
Average: 8.6
5.6
Customer Scoring
Average: 8.4
6.7
AI Text Summarization
Average: 8.6
Seller Details
Seller
Trengo
Year Founded
2017
HQ Location
Utrecht, Utrecht, Netherlands
Twitter
@TrengoHQ
280 Twitter followers
LinkedIn® Page
www.linkedin.com
102 employees on LinkedIn®
Wiser Sales Intelligence
(13)5.0 out of 5
Save to My Lists
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Wiser is an AI-driven revenue intelligence platform that helps sales teams focus on selling - not Salesforce and tool hopping - by automating the most time-consuming parts of the sales cycle. From

    Users
    No information available
    Industries
    • Computer Software
    Market Segment
    • 92% Mid-Market
    • 8% Enterprise
    User Sentiment
    How are these determined?Information
    These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
    • Wiser is a platform designed to streamline call review and coaching processes, provide automatic summaries of sales calls, and turn unstructured data from calls into actionable insights.
    • Reviewers like how Wiser has improved collaboration and feedback cycles, made coaching more targeted and efficient, and provided real-time insights to identify areas of improvement in performance.
    • Users experienced issues with the processing times behind prompts, the search function within the call database, and the initial setup of prompts and search parameters.
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Wiser Sales Intelligence Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Time-saving
    6
    Accuracy
    3
    Automation
    3
    Customer Support
    3
    Efficiency
    3
    Cons
    Difficult Navigation
    2
    Difficult Learning
    1
    Learning Curve
    1
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Wiser Sales Intelligence features and usability ratings that predict user satisfaction
    10.0
    Has the product been a good partner in doing business?
    Average: 9.4
    9.7
    Artificial Intelligence
    Average: 8.6
    7.5
    Customer Scoring
    Average: 8.4
    9.7
    AI Text Summarization
    Average: 8.6
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Wiser AI
    Year Founded
    2023
    HQ Location
    N/A
    LinkedIn® Page
    www.linkedin.com
    11 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Wiser is an AI-driven revenue intelligence platform that helps sales teams focus on selling - not Salesforce and tool hopping - by automating the most time-consuming parts of the sales cycle. From

Users
No information available
Industries
  • Computer Software
Market Segment
  • 92% Mid-Market
  • 8% Enterprise
User Sentiment
How are these determined?Information
These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
  • Wiser is a platform designed to streamline call review and coaching processes, provide automatic summaries of sales calls, and turn unstructured data from calls into actionable insights.
  • Reviewers like how Wiser has improved collaboration and feedback cycles, made coaching more targeted and efficient, and provided real-time insights to identify areas of improvement in performance.
  • Users experienced issues with the processing times behind prompts, the search function within the call database, and the initial setup of prompts and search parameters.
Wiser Sales Intelligence Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Time-saving
6
Accuracy
3
Automation
3
Customer Support
3
Efficiency
3
Cons
Difficult Navigation
2
Difficult Learning
1
Learning Curve
1
Wiser Sales Intelligence features and usability ratings that predict user satisfaction
10.0
Has the product been a good partner in doing business?
Average: 9.4
9.7
Artificial Intelligence
Average: 8.6
7.5
Customer Scoring
Average: 8.4
9.7
AI Text Summarization
Average: 8.6
Seller Details
Seller
Wiser AI
Year Founded
2023
HQ Location
N/A
LinkedIn® Page
www.linkedin.com
11 employees on LinkedIn®
Abstrakt Software
(85)4.7 out of 5
Save to My Lists
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Abstrakt is a real-time call guidance software that helps your team get it right the first time by ensuring compliance, reducing risk, and guiding agents on every call. Remove uncertainty on calls an

    Users
    No information available
    Industries
    • Logistics and Supply Chain
    • Computer Software
    Market Segment
    • 54% Small-Business
    • 42% Mid-Market
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Abstrakt Software features and usability ratings that predict user satisfaction
    9.7
    Has the product been a good partner in doing business?
    Average: 9.4
    8.4
    Artificial Intelligence
    Average: 8.6
    8.5
    Customer Scoring
    Average: 8.4
    6.4
    AI Text Summarization
    Average: 8.6
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    ABSTRAKT
    Year Founded
    2020
    HQ Location
    Phoenix, US
    Twitter
    @abstrakt_ai
    133 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    34 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Abstrakt is a real-time call guidance software that helps your team get it right the first time by ensuring compliance, reducing risk, and guiding agents on every call. Remove uncertainty on calls an

Users
No information available
Industries
  • Logistics and Supply Chain
  • Computer Software
Market Segment
  • 54% Small-Business
  • 42% Mid-Market
Abstrakt Software features and usability ratings that predict user satisfaction
9.7
Has the product been a good partner in doing business?
Average: 9.4
8.4
Artificial Intelligence
Average: 8.6
8.5
Customer Scoring
Average: 8.4
6.4
AI Text Summarization
Average: 8.6
Seller Details
Seller
ABSTRAKT
Year Founded
2020
HQ Location
Phoenix, US
Twitter
@abstrakt_ai
133 Twitter followers
LinkedIn® Page
www.linkedin.com
34 employees on LinkedIn®
Naoma.ai
(12)4.8 out of 5
Save to My Lists
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Naoma.ai is an AI-powered conversational analytics platform designed to elevate every stage of customer engagement. With smart automation and actionable insights, Naoma streamlines sales workflows and

    Users
    No information available
    Industries
    No information available
    Market Segment
    • 67% Small-Business
    • 33% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Naoma.ai Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Intuitive
    2
    Action Items
    1
    AI Summary
    1
    Automation
    1
    Customer Support
    1
    Cons
    Expensive
    1
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Naoma.ai features and usability ratings that predict user satisfaction
    10.0
    Has the product been a good partner in doing business?
    Average: 9.4
    9.5
    Artificial Intelligence
    Average: 8.6
    9.7
    Customer Scoring
    Average: 8.4
    9.7
    AI Text Summarization
    Average: 8.6
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Naoma AI
    Year Founded
    2023
    HQ Location
    N/A
    LinkedIn® Page
    www.linkedin.com
    3 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Naoma.ai is an AI-powered conversational analytics platform designed to elevate every stage of customer engagement. With smart automation and actionable insights, Naoma streamlines sales workflows and

Users
No information available
Industries
No information available
Market Segment
  • 67% Small-Business
  • 33% Mid-Market
Naoma.ai Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Intuitive
2
Action Items
1
AI Summary
1
Automation
1
Customer Support
1
Cons
Expensive
1
Naoma.ai features and usability ratings that predict user satisfaction
10.0
Has the product been a good partner in doing business?
Average: 9.4
9.5
Artificial Intelligence
Average: 8.6
9.7
Customer Scoring
Average: 8.4
9.7
AI Text Summarization
Average: 8.6
Seller Details
Seller
Naoma AI
Year Founded
2023
HQ Location
N/A
LinkedIn® Page
www.linkedin.com
3 employees on LinkedIn®
Rafiki
(21)4.6 out of 5
Save to My Lists
Entry Level Price:Starting at $19.00
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Rafiki is a Generative AI powered conversation and revenue intelligence platform that helps you deliver great demos, contextually follow up with meeting video snippets, answer questions as in-line com

    Users
    No information available
    Industries
    No information available
    Market Segment
    • 62% Small-Business
    • 38% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Rafiki Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Customer Support
    5
    Ease of Use
    5
    Call Recording
    4
    Helpful
    4
    Accuracy
    3
    Cons
    Dashboard Issues
    1
    Learning Curve
    1
    Login Issues
    1
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Rafiki features and usability ratings that predict user satisfaction
    9.9
    Has the product been a good partner in doing business?
    Average: 9.4
    8.7
    Artificial Intelligence
    Average: 8.6
    9.0
    Customer Scoring
    Average: 8.4
    8.7
    AI Text Summarization
    Average: 8.6
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    GetRafiki
    Year Founded
    2021
    HQ Location
    Covina, US
    Twitter
    @getrafiki
    3 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    11 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Rafiki is a Generative AI powered conversation and revenue intelligence platform that helps you deliver great demos, contextually follow up with meeting video snippets, answer questions as in-line com

Users
No information available
Industries
No information available
Market Segment
  • 62% Small-Business
  • 38% Mid-Market
Rafiki Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Customer Support
5
Ease of Use
5
Call Recording
4
Helpful
4
Accuracy
3
Cons
Dashboard Issues
1
Learning Curve
1
Login Issues
1
Rafiki features and usability ratings that predict user satisfaction
9.9
Has the product been a good partner in doing business?
Average: 9.4
8.7
Artificial Intelligence
Average: 8.6
9.0
Customer Scoring
Average: 8.4
8.7
AI Text Summarization
Average: 8.6
Seller Details
Seller
GetRafiki
Year Founded
2021
HQ Location
Covina, US
Twitter
@getrafiki
3 Twitter followers
LinkedIn® Page
www.linkedin.com
11 employees on LinkedIn®
CallTrackingMetrics
(700)4.5 out of 5
Optimized for quick response
Save to My Lists
Entry Level Price:$79.00
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    CallTrackingMetrics is a global conversation analytics provider that gives marketers data to make confident strategy decisions. Over 100,000 users, including The Washington Post, Verizon Connect, and

    Users
    • Owner
    • President
    Industries
    • Marketing and Advertising
    • Internet
    Market Segment
    • 68% Small-Business
    • 29% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • CallTrackingMetrics Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Call Tracking
    10
    Attribution Accuracy
    8
    Call Recording
    7
    Communication
    7
    Customer Support
    7
    Cons
    Difficult Navigation
    6
    Learning Curve
    5
    Expensive
    4
    Poor Navigation
    4
    Steep Learning Curve
    4
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • CallTrackingMetrics features and usability ratings that predict user satisfaction
    9.1
    Has the product been a good partner in doing business?
    Average: 9.4
    8.6
    Artificial Intelligence
    Average: 8.6
    8.9
    Customer Scoring
    Average: 8.4
    6.7
    AI Text Summarization
    Average: 8.6
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    CallTrackingMetrics
    Company Website
    Year Founded
    2009
    HQ Location
    231 Najoles Rd Suite 500, Millersville, MD 21108
    Twitter
    @CallTrac
    3,812 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    89 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

CallTrackingMetrics is a global conversation analytics provider that gives marketers data to make confident strategy decisions. Over 100,000 users, including The Washington Post, Verizon Connect, and

Users
  • Owner
  • President
Industries
  • Marketing and Advertising
  • Internet
Market Segment
  • 68% Small-Business
  • 29% Mid-Market
CallTrackingMetrics Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Call Tracking
10
Attribution Accuracy
8
Call Recording
7
Communication
7
Customer Support
7
Cons
Difficult Navigation
6
Learning Curve
5
Expensive
4
Poor Navigation
4
Steep Learning Curve
4
CallTrackingMetrics features and usability ratings that predict user satisfaction
9.1
Has the product been a good partner in doing business?
Average: 9.4
8.6
Artificial Intelligence
Average: 8.6
8.9
Customer Scoring
Average: 8.4
6.7
AI Text Summarization
Average: 8.6
Seller Details
Seller
CallTrackingMetrics
Company Website
Year Founded
2009
HQ Location
231 Najoles Rd Suite 500, Millersville, MD 21108
Twitter
@CallTrac
3,812 Twitter followers
LinkedIn® Page
www.linkedin.com
89 employees on LinkedIn®
Wudpecker
(19)4.9 out of 5
Save to My Lists
Entry Level Price:Free
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Wudpecker records your sales call, generate high-quality notes, and syncs them to your CRM. Automatically. Wudpecker supercharges your productivity by: - Generating note from customer's words automat

    Users
    No information available
    Industries
    • Computer Software
    Market Segment
    • 95% Small-Business
    • 5% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Wudpecker Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    1
    Easy Integrations
    1
    Integrations
    1
    Cons
    Meeting Management
    1
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Wudpecker features and usability ratings that predict user satisfaction
    10.0
    Has the product been a good partner in doing business?
    Average: 9.4
    9.1
    Artificial Intelligence
    Average: 8.6
    9.3
    Customer Scoring
    Average: 8.4
    8.3
    AI Text Summarization
    Average: 8.6
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Wudpecker
    Year Founded
    2022
    HQ Location
    Helsinki, Southern Finland
    Twitter
    @Wudpecker_io
    58 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    6 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Wudpecker records your sales call, generate high-quality notes, and syncs them to your CRM. Automatically. Wudpecker supercharges your productivity by: - Generating note from customer's words automat

Users
No information available
Industries
  • Computer Software
Market Segment
  • 95% Small-Business
  • 5% Mid-Market
Wudpecker Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
1
Easy Integrations
1
Integrations
1
Cons
Meeting Management
1
Wudpecker features and usability ratings that predict user satisfaction
10.0
Has the product been a good partner in doing business?
Average: 9.4
9.1
Artificial Intelligence
Average: 8.6
9.3
Customer Scoring
Average: 8.4
8.3
AI Text Summarization
Average: 8.6
Seller Details
Seller
Wudpecker
Year Founded
2022
HQ Location
Helsinki, Southern Finland
Twitter
@Wudpecker_io
58 Twitter followers
LinkedIn® Page
www.linkedin.com
6 employees on LinkedIn®
Laxis
(28)4.9 out of 5
Save to My Lists
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Laxis is the next generation of AI meeting assistants for revenue teams. You can use Laxis to set meeting agendas and research customers before the meeting, get real time insights and coaching during

    Users
    No information available
    Industries
    • Marketing and Advertising
    Market Segment
    • 75% Small-Business
    • 18% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Laxis Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Transcription
    4
    Transcripts
    4
    Accuracy
    2
    AI Summary
    2
    Helpful
    2
    Cons
    Accuracy Issues
    2
    Transcript Accuracy
    2
    AI Inaccuracy
    1
    Expensive
    1
    High Subscription Cost
    1
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Laxis features and usability ratings that predict user satisfaction
    9.6
    Has the product been a good partner in doing business?
    Average: 9.4
    9.8
    Artificial Intelligence
    Average: 8.6
    9.7
    Customer Scoring
    Average: 8.4
    0.0
    No information available
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Laxis
    Year Founded
    2020
    HQ Location
    San Francisco, US
    LinkedIn® Page
    www.linkedin.com
    13 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Laxis is the next generation of AI meeting assistants for revenue teams. You can use Laxis to set meeting agendas and research customers before the meeting, get real time insights and coaching during

Users
No information available
Industries
  • Marketing and Advertising
Market Segment
  • 75% Small-Business
  • 18% Mid-Market
Laxis Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Transcription
4
Transcripts
4
Accuracy
2
AI Summary
2
Helpful
2
Cons
Accuracy Issues
2
Transcript Accuracy
2
AI Inaccuracy
1
Expensive
1
High Subscription Cost
1
Laxis features and usability ratings that predict user satisfaction
9.6
Has the product been a good partner in doing business?
Average: 9.4
9.8
Artificial Intelligence
Average: 8.6
9.7
Customer Scoring
Average: 8.4
0.0
No information available
Seller Details
Seller
Laxis
Year Founded
2020
HQ Location
San Francisco, US
LinkedIn® Page
www.linkedin.com
13 employees on LinkedIn®
Marchex
(184)4.1 out of 5
Save to My Lists
Free trial available
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Marchex harnesses the power of AI and conversational intelligence to provide actionable insights aligned with prescriptive vertical market data analytics, driving operational excellence and revenue ac

    Users
    No information available
    Industries
    • Marketing and Advertising
    • Internet
    Market Segment
    • 54% Small-Business
    • 34% Mid-Market
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Marchex features and usability ratings that predict user satisfaction
    8.3
    Has the product been a good partner in doing business?
    Average: 9.4
    6.7
    Artificial Intelligence
    Average: 8.6
    7.5
    Customer Scoring
    Average: 8.4
    0.0
    No information available
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Marchex
    Year Founded
    2003
    HQ Location
    Seattle, WA
    Twitter
    @Marchex
    3,678 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    211 employees on LinkedIn®
    Ownership
    NASDAQ:MCHX
Product Description
How are these determined?Information
This description is provided by the seller.

Marchex harnesses the power of AI and conversational intelligence to provide actionable insights aligned with prescriptive vertical market data analytics, driving operational excellence and revenue ac

Users
No information available
Industries
  • Marketing and Advertising
  • Internet
Market Segment
  • 54% Small-Business
  • 34% Mid-Market
Marchex features and usability ratings that predict user satisfaction
8.3
Has the product been a good partner in doing business?
Average: 9.4
6.7
Artificial Intelligence
Average: 8.6
7.5
Customer Scoring
Average: 8.4
0.0
No information available
Seller Details
Seller
Marchex
Year Founded
2003
HQ Location
Seattle, WA
Twitter
@Marchex
3,678 Twitter followers
LinkedIn® Page
www.linkedin.com
211 employees on LinkedIn®
Ownership
NASDAQ:MCHX
goodmeetings
(71)4.7 out of 5
Save to My Lists
Entry Level Price:$70.00
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Goodmeetings is an AI-powered Meeting Insights & Automation Platform that transforms customer-facing revenue teams into productive high-performance units. Sales and customer success teams can foc

    Users
    No information available
    Industries
    • Information Technology and Services
    • Computer Software
    Market Segment
    • 68% Small-Business
    • 28% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • goodmeetings Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Helpful
    3
    Conversation Analysis
    2
    Easy Communication
    2
    Accuracy
    1
    AI Summary
    1
    Cons
    Call Limitations
    2
    Meeting Management
    2
    Call Issues
    1
    Complex Design
    1
    Glitches
    1
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • goodmeetings features and usability ratings that predict user satisfaction
    9.1
    Has the product been a good partner in doing business?
    Average: 9.4
    8.5
    Artificial Intelligence
    Average: 8.6
    8.7
    Customer Scoring
    Average: 8.4
    8.3
    AI Text Summarization
    Average: 8.6
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    goodmeetings
    Year Founded
    2021
    HQ Location
    Bengaluru, IN
    Twitter
    @GoodmeetingsAI
    65 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    16 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Goodmeetings is an AI-powered Meeting Insights & Automation Platform that transforms customer-facing revenue teams into productive high-performance units. Sales and customer success teams can foc

Users
No information available
Industries
  • Information Technology and Services
  • Computer Software
Market Segment
  • 68% Small-Business
  • 28% Mid-Market
goodmeetings Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Helpful
3
Conversation Analysis
2
Easy Communication
2
Accuracy
1
AI Summary
1
Cons
Call Limitations
2
Meeting Management
2
Call Issues
1
Complex Design
1
Glitches
1
goodmeetings features and usability ratings that predict user satisfaction
9.1
Has the product been a good partner in doing business?
Average: 9.4
8.5
Artificial Intelligence
Average: 8.6
8.7
Customer Scoring
Average: 8.4
8.3
AI Text Summarization
Average: 8.6
Seller Details
Seller
goodmeetings
Year Founded
2021
HQ Location
Bengaluru, IN
Twitter
@GoodmeetingsAI
65 Twitter followers
LinkedIn® Page
www.linkedin.com
16 employees on LinkedIn®
Copilot
(17)4.9 out of 5
View top Consulting Services for Copilot
Save to My Lists
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Copilot (https://www.copilotup.com/) is the AI-Powered Customer Insights Company. Copilot helps companies deeply understand the voice of their customer. We record and transcribe customer conversati

    Users
    No information available
    Industries
    • Computer Software
    Market Segment
    • 71% Mid-Market
    • 24% Small-Business
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Copilot features and usability ratings that predict user satisfaction
    9.6
    Has the product been a good partner in doing business?
    Average: 9.4
    9.2
    Artificial Intelligence
    Average: 8.6
    6.7
    Customer Scoring
    Average: 8.4
    9.2
    AI Text Summarization
    Average: 8.6
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Copilot
    Year Founded
    2021
    HQ Location
    San Francisco, California
    Twitter
    @copilotup
    11 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    6 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Copilot (https://www.copilotup.com/) is the AI-Powered Customer Insights Company. Copilot helps companies deeply understand the voice of their customer. We record and transcribe customer conversati

Users
No information available
Industries
  • Computer Software
Market Segment
  • 71% Mid-Market
  • 24% Small-Business
Copilot features and usability ratings that predict user satisfaction
9.6
Has the product been a good partner in doing business?
Average: 9.4
9.2
Artificial Intelligence
Average: 8.6
6.7
Customer Scoring
Average: 8.4
9.2
AI Text Summarization
Average: 8.6
Seller Details
Seller
Copilot
Year Founded
2021
HQ Location
San Francisco, California
Twitter
@copilotup
11 Twitter followers
LinkedIn® Page
www.linkedin.com
6 employees on LinkedIn®
Ender Turing
(42)4.8 out of 5
Save to My Lists
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Ender Turing identifies top performers in calls, chats, and video meetings. Use it to provide best practices of top performers to every employee for self-coaching and observe performance growth. Ender

    Users
    No information available
    Industries
    • Financial Services
    • Retail
    Market Segment
    • 60% Enterprise
    • 36% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Ender Turing Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    14
    Helpful
    10
    Accuracy
    7
    Coaching
    7
    Improvement
    7
    Cons
    Accuracy Issues
    4
    Accent Recognition
    2
    AI Inaccuracy
    2
    Call Issues
    2
    Inaccurate Data Analysis
    2
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Ender Turing features and usability ratings that predict user satisfaction
    10.0
    Has the product been a good partner in doing business?
    Average: 9.4
    9.6
    Artificial Intelligence
    Average: 8.6
    9.6
    Customer Scoring
    Average: 8.4
    9.4
    AI Text Summarization
    Average: 8.6
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Ender Turing
    Year Founded
    2018
    HQ Location
    Tallinn, Harjumaa
    Twitter
    @EnderTuring
    75 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    11 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Ender Turing identifies top performers in calls, chats, and video meetings. Use it to provide best practices of top performers to every employee for self-coaching and observe performance growth. Ender

Users
No information available
Industries
  • Financial Services
  • Retail
Market Segment
  • 60% Enterprise
  • 36% Mid-Market
Ender Turing Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
14
Helpful
10
Accuracy
7
Coaching
7
Improvement
7
Cons
Accuracy Issues
4
Accent Recognition
2
AI Inaccuracy
2
Call Issues
2
Inaccurate Data Analysis
2
Ender Turing features and usability ratings that predict user satisfaction
10.0
Has the product been a good partner in doing business?
Average: 9.4
9.6
Artificial Intelligence
Average: 8.6
9.6
Customer Scoring
Average: 8.4
9.4
AI Text Summarization
Average: 8.6
Seller Details
Seller
Ender Turing
Year Founded
2018
HQ Location
Tallinn, Harjumaa
Twitter
@EnderTuring
75 Twitter followers
LinkedIn® Page
www.linkedin.com
11 employees on LinkedIn®
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