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Square for Restaurants Reviews & Product Details

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Square for Restaurants Product Details

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It’s here: our built-from-scratch restaurant point-of-sale platform with software, hardware, and payments that streamlines your whole restaurant operation. It’s built for front of house and back of house. And it’s built for speed.

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Square for Restaurants Community

Product Description

Overview by

Rachel Katsuura (Direct Mail and Affiliates Marketing at Square)

Square for Restaurants Media

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Verified User in Restaurants

Small-Business (50 or fewer emp.)

10/17/2023

"Useful tools"

4.5/5

What do you like best about Square for Restaurants?

Square for Restaurants made it easy to update menus and pricing from anywhere with an internet connection. We set up an online menu so customers can order ahead, and everything just worked. The order tickets print immediately and an alert pops up on the register iPad. Review collected by and hosted on G2.com.

What do you dislike about Square for Restaurants?

Some of the reporting features are not as useful as they could be. I don't like how everybody signs in with just a 4 digit pin. It could be easy for people to sign in under another person's account and see things they should not have access t o. Review collected by and hosted on G2.com.

What problems is Square for Restaurants solving and how is that benefiting you?

Unifying the order flow and incorporating an online ordering system was important, and Square let us get it done. In conjunction with their retail operations, we were able to get everything flowing through Square instead of having multiple cash flows on hold at different lengths with different providers. This lets the restaurant know exactly when the money will hit bank accounts and for what amount. Review collected by and hosted on G2.com.

Lakshay D.

Assistant Store Manager

Mid-Market (51-1000 emp.)

1/8/2024

"Seamless PO, really quick"

3.5/5

What do you like best about Square for Restaurants?

Square is highly customisable as per needs and give out the required data for analysis and forecast also helps manage supply chain Review collected by and hosted on G2.com.

What do you dislike about Square for Restaurants?

At times the product hangs a lot, and needs system to restar Review collected by and hosted on G2.com.

Ashutosh S.

Customer Success Specialist

Small-Business (50 or fewer emp.)

12/26/2023

"Square for Restaurants: A Seamless Solution for Streamlining Your Dining Experience"

5/5

What do you like best about Square for Restaurants?

1. Intuitive Interface

2. Comprehensive POS Features

3. Flexible Customization Review collected by and hosted on G2.com.

What do you dislike about Square for Restaurants?

1. Limited Offline Functionality

2. subscription Costs and Transaction Fees

3. advanced Reporting Complexity Review collected by and hosted on G2.com.

Beau C.

Chief Executive Officer

Marketing and Advertising

Small-Business (50 or fewer emp.)

8/30/2023

"Great for Small Restaurants!"

4.5/5

What do you like best about Square for Restaurants?

The in-house KDS App, the ticket management system, floor plans, and the card to name detector. Review collected by and hosted on G2.com.

What do you dislike about Square for Restaurants?

Not equipped well for very busy/large resturaunts, broken offline mode, and iffy online ordering system integration. Review collected by and hosted on G2.com.

Verified User in Food & Beverages

Mid-Market (51-1000 emp.)

8/27/2023

"Square: Fitting Name"

3/5

What do you like best about Square for Restaurants?

Square has a great reputation, helpful support teams and has longevity in the business. Companies in this field with longevity tend to Iffer lower prices and have high standards. Review collected by and hosted on G2.com.

What do you dislike about Square for Restaurants?

Doesn't feel like it's changing with times. Frequent seeming disruptions. Less premium type features outside payment process. Reevaluate what customers want in personal payment processing and reinvent. Review collected by and hosted on G2.com.

Randy R.

Assistant Principal

Small-Business (50 or fewer emp.)

4/11/2023

"Square Is Great for Schools, Too"

5/5

What do you like best about Square for Restaurants?

Square is simple to use after you set up the avenue to which the funds will rest. Many consumers don't carry much cash anymore and they are appreciative when you offer another solution. Review collected by and hosted on G2.com.

What do you dislike about Square for Restaurants?

It is simple, but you must ensure the readers are charged up before your day begins. Review collected by and hosted on G2.com.

Verified User in Food & Beverages

Small-Business (50 or fewer emp.)

4/13/2023

"On-the-go Solution for Small Businesses"

5/5

What do you like best about Square for Restaurants?

My husband and I use Square for Restaurants in our small business to bill customers, calculate profit, and keep track of payments. The fee for using the app is fair, and we can use it on any device because it is a mobile app. Review collected by and hosted on G2.com.

What do you dislike about Square for Restaurants?

There are hardly any features that we do not like about Square for Restaurants. A couple of times the app glitched on us, but the customer support was able to resolve it rather quickly. Review collected by and hosted on G2.com.

Cara G.

Kitchen Manager

Small-Business (50 or fewer emp.)

4/13/2023

"Square has been amazing asset for online ordering and in person."

5/5

What do you like best about Square for Restaurants?

My favorite thing about Square is that I can create my online menu, and people can order from there. I can schedule how many orders we accept every 15 minutes. They also have amazing charts at a glance and very detailed reports. They also include whatever fees will be deducted immediately, so there is less chance of messing up the math. Review collected by and hosted on G2.com.

What do you dislike about Square for Restaurants?

It was pretty user-friendly but had a slight learning curve if you are not tech-savvy. I would recommend getting training if you are not well-versed, and the same goes for your employees; they will need to be trained as well. Review collected by and hosted on G2.com.

Casey H.

IT Consultant

Mid-Market (51-1000 emp.)

12/30/2022

"A really good restaurant POS platform with room to improve"

4/5

What do you like best about Square for Restaurants?

I love the design of the on-device Restaurants POS software itself. It's pretty intuitive to use and looks so much better than most other POS UIs. It's also designed with modern, familar UI/UX conventions so it's easy to learn and use. I also like how well other Square tools like Loyalty, Marketing, Payroll, et. al. integrate with the main payments tool. It's quite powerful. Review collected by and hosted on G2.com.

What do you dislike about Square for Restaurants?

As the Square for Restaurant variant of Square's software is still relatively young, there are a few small missing features. I know that Square is working on filling in those gaps, though, as I talk to them about the product roadmap frequently. Similar, as the software is actively being developed to add and refine features, it's a little too common for weird little bugs to pop up. They are usually resolved in 36 hours or less, but when one of those bugs pops up over a busy weekend, it's frustrating. It's also still too difficult to get in touch with the *right* person when you call support. When you finally do get transferred to the right support department, the quality of the support is way above average. However, Square's phone tree system has a lot of room for improvement. E.g., you have to read out your email address to identity your account, and that's always a PITA. It used to be the case that support would know who you are based on the phone number you're calling from, but that doesn't happen anymore. They should definitely go back to that. Review collected by and hosted on G2.com.

What problems is Square for Restaurants solving and how is that benefiting you?

The intuitiveness and ease of use of the software is the first example. It's easy and quick to learn which saves time on training, and generally team members can figure things out on their own. The second is the "one stop shop" nature of all the product modules working together. The integration of payments with our customer database, loyalty program, marketing platform, reporting on all of that, and ecommerce (with one unified shared inventory!) is extremely powerful. No other platform can offer all of what Square does, but some are coming close. Review collected by and hosted on G2.com.

Sanya P.

IND Senior Analyst Retirement - Actuarial

Small-Business (50 or fewer emp.)

4/20/2023

"Nice experience"

4/5

What do you like best about Square for Restaurants?

The interface of the POS is quite nice, easy to understand and use. It well performs and integrates with the other POS, and it is very easy to manager down all things in one-go. Review collected by and hosted on G2.com.

What do you dislike about Square for Restaurants?

Smaller bugs that sometimes stops the work makes things very bad, as the company is charging high cost assurance of no frequent bugs is required a lot. Otherwise everything is okay. Review collected by and hosted on G2.com.