User Interviews Pricing Overview
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Exclusive savings on User Interviews through G2 Deals
User Interviews helps teams make better business and product decisions by making user research easier, faster, and more joyful. Sign up today through G2 Deals and get 3 free research participants (a $360 value!).
How to claim this offerUser Interviews at a glance
We offer flexible pricing packages for teams of all sizes.
With a Recruit subscription, you can source your target audience from our panel of over 5 million participants. We offer volume discounts and also have a pay as you go option. Sign up free to get started.
With a Hub subscription, you can manage and scale research with your own customers. Hub Workflow automates all of the time consuming aspects of research recruitment, and Hub CRM allows you to build and manage an opt-in panel, coordinate team-wide research, and handle governance.
| Name | Price | Features |
|---|---|---|
| Recruit Pay As You Go | $49.00 | For teams doing occasional research.
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| Recruit Essential | Starting at $205.00Per Month | For teams doing ongoing research.
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| Recruit Custom | Contact Us | For teams doing a high volume of research.
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| Hub Workflow | Contact Us | Workflow automation for teams to run fast, professional user research.
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| Hub CRM | Contact Us | Panel software and advanced automation for teams doing user research at scale.
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User Interviews Pricing Reviews
The set up was easy, the interviews were scheduled quickly and were very effective and efficient. Review collected by and hosted on G2.com.
The cost was very high for a student researcher. Review collected by and hosted on G2.com.
I love the concept and the features...it's really a shame their recent redesign has made using the platform so annoying. Review collected by and hosted on G2.com.
A recent redesign of their website has made key features frustrating to use — which is ironic, given this is a tool designed for user experience professionals. In particular, paying participants and editing screeners are now unnecessarily complicated. The UX team seems to be over-engineering things, with endless windowshades and tabs within tabs.
For example: when editing a screener, a windowshade opens. If you accidentally click outside of it, your work disappears — I lost 20 minutes this way. It’s inefficient and frustrating. I would have rated the platform a 9 if not for these design issues.
Editing participant numbers per session is also poorly designed. If session durations are short, the session details aren’t visible, so it’s unclear how to adjust the participant count. This level of friction has me seriously considering competitors. Launching a study feels like a constant struggle, and managing participants isn’t straightforward.
There are some obvious usability problems as well: for instance, banners sometimes cover error messages. It’s clear this company needs to bring in experienced UX professionals. My company has actually started moving to alternatives — this tool is not cheap, and there are many other vendors out there that offer a better experience. Review collected by and hosted on G2.com.
