User Interviews Reviews & Product Details

What do you like best about User Interviews?

There is a few things I can mention about UI that makes me generally think about using this platform first over any other network that my work has available to recruit professionals.

1 - The project design is very user friendly. I was able to pick up how to create a project and source the type of respondents I am looking for.

2- The service from their reps is very helpful. After launching a project, you receive an email swiftly from project coordinators and alike to help bring ideas to adjust the project design to reach more respondents if it seems like a more difficult recruit.

3- UI has worked with us in many situations where there was fraudulent participants, making me feel like their customer satisfaction is not disregarded.

There's probably a few others, but ultimately I can rely on UI and their team to help me to the best of their capabilities. Review collected by and hosted on G2.com.

What do you dislike about User Interviews?

The only thing I can say here is that in the past, there were a decent amount of scammers that would use the platform. UI has communicated with us that they're adding additional security to resolve this issue, and we've noticed that recently.

Well done. Review collected by and hosted on G2.com.

What do you like best about User Interviews?

User Interviews streamlined our research process significantly - now it's never been easier for us to run testing on our products.

Setting up a test can be done in a quick-turnaround - now we go from research plan to recruited participants within the same day, and the whole start-to-finish is really intuitive. We pretty much solely use User Interviews for any moderated testing we run.

Their support is top-notch: we have a dedicated account manager on hand to quickly answer any questions, and I've never felt like I've been stuck on the problem for long. Review collected by and hosted on G2.com.

What do you dislike about User Interviews?

I feel like the lack of unmoderated tools can be an area of improvement for the tool. We've had to look for a more complete tool for unmoderated testing. Whilst I love User Interviews for the moderated work, having a deeper unmoderated toolset would really make them unbeaten. Review collected by and hosted on G2.com.

What do you like best about User Interviews?

- Flexible to any industry and easy to use (and to teach others how to use)

- A huge variety of screening criterias

- I have chat with all participants

- During 3 years of usage I had only 2 fraud interviews (I use User Interviews once a month)

- Possibily to sign NDA with participants

- Support Team responce immediately Review collected by and hosted on G2.com.

What do you dislike about User Interviews?

- I am working in gaming industry and User Interviews is less adapted for longitude playtests (multiple sessions, daily during the week) Review collected by and hosted on G2.com.

What do you like best about User Interviews?

It has a vast panel and the participant quality is really good. The design and possibilities have been constantly evolving. For a UX/User Researcher participant recruitment is the biggest or one of the biggest struggles but User Interviews has changed the way I work completely, saving me time and effort. I use User Interviews for the B2B panel, both moderated and unmoderated studies, and I find excellent participants in a couple of days. Screener questions are also great to have. Review collected by and hosted on G2.com.

What do you dislike about User Interviews?

Nothing! I noticed great progress in filtering fraudulent participants, which was my only pain point, and providing us with guidance now that AI makes it even easier for them to enter. Review collected by and hosted on G2.com.

What do you like best about User Interviews?

I like the participant invitation and recruitment experience in User Interviews. We use it both for recruiting external participants and for testing with our known customers. I was really impressed with the way that it handles communication with participants, and allows me to be upfront with participants with the screeners as well. Review collected by and hosted on G2.com.

What do you dislike about User Interviews?

It has some weird quirks - and it requires admin-level access to undo some of them. I had to take over a research project from a departing colleague but the email address that User Interviews was using as a reply-to (and the email profile overall) was not editable once set up. We ended up reaching out to support and they solved it instantaneously, but still, this shouldn't have been an issue to begin with. Review collected by and hosted on G2.com.

What do you like best about User Interviews?

User Interviews has been incredibly helpful in recruiting the niche target audiences we need for moderated testing. Before using their platform, our recruiting process took about five times longer. I've also really appreciated the support team. They’ve offered great guidance on writing effective screener questions and setting up our projects for success. Review collected by and hosted on G2.com.

What do you dislike about User Interviews?

We're a relatively new customer and have only used User Interviews a couple of times so far, so I haven't encountered any downsides yet. I'm especially looking forward to the upcoming transcription feature. I think that will make the tool even more valuable. Review collected by and hosted on G2.com.

What do you like best about User Interviews?

The most valuablee unique thing about userinterviews versus other competitor platforms is the ability to program flows into the screener in one place AND the unique ability to conduct focus groups.

Ease of implementation 5/5

Frequency of use 5/5

Customer support 4/5. Takes some back and forth to get my main ask actually acted upon. Needs more forward momentum styled email chains.

Ease of integration is 4/5 since guessing on timeline is rather difficult.

Ease of use is 3/5 for me. Some of the nomenclature and figuring out what participants I've recruited and if they are scheduled was a learning point. Review collected by and hosted on G2.com.

What do you dislike about User Interviews?

The task flow for adding participants to your studies is extremely unintuitive. When you land on the participants tab it takes you to an all participants screen. It probes you to contact them to get started. There is no estimate on timeline for how soon one can expect participant recruiting to begin or a contextual reference for how fast they can get participants.

This makes adhering to my own work roadmaps rather difficult because I have to take a educated guess on what will happen timing wise.

Additionally having to switch from Hub Panel view to recruit participants view is unintuitive. It took me a significant amount of time to figure out thats how I can utilize participants the company has used before for studies.

If I am clicking on a participants tab I am there to recruit participants so it is rather obnoxious to have to click into another level just to accomplish my main task here. Review collected by and hosted on G2.com.

What do you like best about User Interviews?

as a user I see this website protects me all the time, and now I have good experience with it after one year I'm using it also I recommended it to my friend, thank you because you are professional, amazing, and unique Review collected by and hosted on G2.com.

What do you dislike about User Interviews?

me I don't see a lot of think that I didn't like but sometimes you need to apply to a lot of jobs to get one, for example, me I'm getting two to three in one month it now that much but it's good to, I hope that I can see more job to get more money and I hope as a user I can give more. Review collected by and hosted on G2.com.

What do you like best about User Interviews?

User Interviews is an excellent tool for recruitment, especially with the added ability to use the Research Hub and incorporate our own participant list. The quality of participants from the User Interviews panel is generally very high, and the platform makes the recruitment process smooth and efficient. Their customer service is also very responsive and supportive, which enhances the overall experience. UI genuinely makes my life easier while undergoing the tedious task of recruitment, and I use it for literally every project I do. Review collected by and hosted on G2.com.

What do you dislike about User Interviews?

One downside is the lack of auto-save, especially while writing the screener or updating study design or details. There have been instances where I’ve written a detailed screener, stepped away for a moment, and lost my progress after refreshing the page. Additionally, it would be helpful to have a chance to update the project incentive for all participants, as long as they have not already completed the session. Review collected by and hosted on G2.com.

What do you like best about User Interviews?

I love the interface - super easy to use. It also makes it easy to manage multiple users in different projects. Review collected by and hosted on G2.com.

What do you dislike about User Interviews?

Only thing, is recruitment for niche participants is very slow. I deal with niche users and would like more attention to detail there - beyond a computer system helping me. Review collected by and hosted on G2.com.