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Best Conversation Intelligence Software - Page 4

Julie Jung
JJ
Researched and written by Julie Jung

Conversation intelligence (CI) software records, transcribes, and analyzes sales calls. Through analyzing sales calls, CI software can identify keywords and topics of conversation so users can quickly jump to those points in the recorded sales calls and further analyze valuable insights. CI software can be used by businesses to take notes on key conversations with potential buyers, identify risky or noncompliant topics of conversation, coach new sales representatives on best practices, and any other use cases that can be used from the analysis and transcription of sales calls.

Sales coaching software is a related software that generally offers conversation intelligence capabilities but focuses less on analyzing the transcription and text of a call and more on the language, cadence, and technique of the sales representative. Additionally, sales coaching software provides separate features for sales representatives to easily view and organize sales deals that are in the pipeline.

To qualify for inclusion in the Conversation Intelligence (CI) category, a product must:

Transcribe calls into text and data that can be searched and analyzed
Analyze the transcription of a call and identify keywords, themes, and possible action items
Provide statics of a conversation including talk ratios, customer interactivity, and total call duration

Best Conversation Intelligence Software At A Glance

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Easiest to Use:
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G2 takes pride in showing unbiased reviews on user satisfaction in our ratings and reports. We do not allow paid placements in any of our ratings, rankings, or reports. Learn about our scoring methodologies.

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185 Listings in Conversation Intelligence Available
(2,210)4.3 out of 5
Optimized for quick response
View top Consulting Services for JustCall
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Entry Level Price:$29.00
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    JustCall is the AI-powered business communication platform that helps businesses connect with prospects and customers across voice, SMS, email, and WhatsApp. JustCall helps win more deals and reduce c

    Users
    • CEO
    • Account Executive
    Industries
    • Computer Software
    • Financial Services
    Market Segment
    • 61% Small-Business
    • 32% Mid-Market
    User Sentiment
    How are these determined?Information
    These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
    • JustCall is a business communication platform that facilitates cold outreach, integrates with various CRMs, and provides features such as AI voice support, call recording, and international calling capabilities.
    • Users frequently mention the ease of use, the helpful customer support, the ability to integrate with various CRMs, and the valuable features such as call recording, AI transcription, and international calling capabilities.
    • Users reported issues such as slow customer service response times, complications in setting up the platform due to numerous options, occasional call reconnection issues, and limitations in outbound calling minutes.
  • Pros and Cons
    Expand/Collapse Pros and Cons
  • JustCall Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    1,324
    Features
    805
    Call Management
    658
    Helpful
    648
    Calling Features
    611
    Cons
    Call Issues
    728
    Call Functionality
    522
    Connection Issues
    408
    Poor Call Quality
    355
    Call Management
    325
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • JustCall features and usability ratings that predict user satisfaction
    8.7
    Has the product been a good partner in doing business?
    Average: 9.4
    7.7
    Artificial Intelligence
    Average: 8.6
    8.1
    Customer Scoring
    Average: 8.4
    7.4
    AI Text Summarization
    Average: 8.6
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Seller
    Saas Labs
    Company Website
    Year Founded
    2016
    HQ Location
    Palo Alto, California
    Twitter
    @saas_labs
    300 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    417 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

JustCall is the AI-powered business communication platform that helps businesses connect with prospects and customers across voice, SMS, email, and WhatsApp. JustCall helps win more deals and reduce c

Users
  • CEO
  • Account Executive
Industries
  • Computer Software
  • Financial Services
Market Segment
  • 61% Small-Business
  • 32% Mid-Market
User Sentiment
How are these determined?Information
These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
  • JustCall is a business communication platform that facilitates cold outreach, integrates with various CRMs, and provides features such as AI voice support, call recording, and international calling capabilities.
  • Users frequently mention the ease of use, the helpful customer support, the ability to integrate with various CRMs, and the valuable features such as call recording, AI transcription, and international calling capabilities.
  • Users reported issues such as slow customer service response times, complications in setting up the platform due to numerous options, occasional call reconnection issues, and limitations in outbound calling minutes.
JustCall Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
1,324
Features
805
Call Management
658
Helpful
648
Calling Features
611
Cons
Call Issues
728
Call Functionality
522
Connection Issues
408
Poor Call Quality
355
Call Management
325
JustCall features and usability ratings that predict user satisfaction
8.7
Has the product been a good partner in doing business?
Average: 9.4
7.7
Artificial Intelligence
Average: 8.6
8.1
Customer Scoring
Average: 8.4
7.4
AI Text Summarization
Average: 8.6
Seller Details
Seller
Saas Labs
Company Website
Year Founded
2016
HQ Location
Palo Alto, California
Twitter
@saas_labs
300 Twitter followers
LinkedIn® Page
www.linkedin.com
417 employees on LinkedIn®
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Mihup.ai is an enterprise-ready conversational intelligence platform that empowers and understands conversations like a human, driving successful business outcomes. Mihup Interaction Analytics (MIA

    Users
    • Quality Analyst
    Industries
    • Financial Services
    • Consumer Services
    Market Segment
    • 56% Mid-Market
    • 25% Small-Business
    User Sentiment
    How are these determined?Information
    These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
    • Mihup is a tool that audits calls, generates reports, and provides customer insights for customer care services.
    • Reviewers frequently mention the tool's ability to perform 100% audits of calls, its user-friendly interface, and its capacity to provide valuable customer insights and reports.
    • Users reported issues with the user interface, a lack of communication and development, and a need for improved transcript accuracy and more personalized reports.
  • Pros and Cons
    Expand/Collapse Pros and Cons
  • Mihup Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Accuracy
    25
    Ease of Use
    16
    Call Recording
    14
    Features
    14
    Conversation Analysis
    13
    Cons
    User Interface Issues
    12
    Accuracy Issues
    8
    Inaccuracy
    7
    Dashboard Issues
    6
    Improvement Needed
    6
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • Mihup features and usability ratings that predict user satisfaction
    9.1
    Has the product been a good partner in doing business?
    Average: 9.4
    9.7
    Artificial Intelligence
    Average: 8.6
    9.7
    Customer Scoring
    Average: 8.4
    9.9
    AI Text Summarization
    Average: 8.6
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Year Founded
    2016
    HQ Location
    Kolkata, India
    Twitter
    @mihup_ai
    53 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    95 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Mihup.ai is an enterprise-ready conversational intelligence platform that empowers and understands conversations like a human, driving successful business outcomes. Mihup Interaction Analytics (MIA

Users
  • Quality Analyst
Industries
  • Financial Services
  • Consumer Services
Market Segment
  • 56% Mid-Market
  • 25% Small-Business
User Sentiment
How are these determined?Information
These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
  • Mihup is a tool that audits calls, generates reports, and provides customer insights for customer care services.
  • Reviewers frequently mention the tool's ability to perform 100% audits of calls, its user-friendly interface, and its capacity to provide valuable customer insights and reports.
  • Users reported issues with the user interface, a lack of communication and development, and a need for improved transcript accuracy and more personalized reports.
Mihup Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Accuracy
25
Ease of Use
16
Call Recording
14
Features
14
Conversation Analysis
13
Cons
User Interface Issues
12
Accuracy Issues
8
Inaccuracy
7
Dashboard Issues
6
Improvement Needed
6
Mihup features and usability ratings that predict user satisfaction
9.1
Has the product been a good partner in doing business?
Average: 9.4
9.7
Artificial Intelligence
Average: 8.6
9.7
Customer Scoring
Average: 8.4
9.9
AI Text Summarization
Average: 8.6
Seller Details
Year Founded
2016
HQ Location
Kolkata, India
Twitter
@mihup_ai
53 Twitter followers
LinkedIn® Page
www.linkedin.com
95 employees on LinkedIn®

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Entry Level Price:Starting at $60.00
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Natterbox is your Salesforce contact center made easy—an all-in-one voice and Omni-channel solution that seamlessly integrates within Salesforce to enhance customer experiences and streamline operatio

    Users
    • Salesforce Administrator
    Industries
    • Financial Services
    • Staffing and Recruiting
    Market Segment
    • 57% Mid-Market
    • 33% Small-Business
  • Pros and Cons
    Expand/Collapse Pros and Cons
  • Natterbox Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Customer Support
    26
    Helpful
    20
    Reliability
    19
    Ease of Use
    16
    Features
    15
    Cons
    Missing Features
    8
    Call Issues
    7
    Complex Processes
    6
    Poor Customer Support
    6
    Difficult Setup
    5
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • Natterbox features and usability ratings that predict user satisfaction
    8.9
    Has the product been a good partner in doing business?
    Average: 9.4
    7.6
    Artificial Intelligence
    Average: 8.6
    7.6
    Customer Scoring
    Average: 8.4
    8.3
    AI Text Summarization
    Average: 8.6
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Company Website
    Year Founded
    2010
    HQ Location
    London, England
    Twitter
    @Natterbox
    1,537 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    132 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Natterbox is your Salesforce contact center made easy—an all-in-one voice and Omni-channel solution that seamlessly integrates within Salesforce to enhance customer experiences and streamline operatio

Users
  • Salesforce Administrator
Industries
  • Financial Services
  • Staffing and Recruiting
Market Segment
  • 57% Mid-Market
  • 33% Small-Business
Natterbox Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Customer Support
26
Helpful
20
Reliability
19
Ease of Use
16
Features
15
Cons
Missing Features
8
Call Issues
7
Complex Processes
6
Poor Customer Support
6
Difficult Setup
5
Natterbox features and usability ratings that predict user satisfaction
8.9
Has the product been a good partner in doing business?
Average: 9.4
7.6
Artificial Intelligence
Average: 8.6
7.6
Customer Scoring
Average: 8.4
8.3
AI Text Summarization
Average: 8.6
Seller Details
Company Website
Year Founded
2010
HQ Location
London, England
Twitter
@Natterbox
1,537 Twitter followers
LinkedIn® Page
www.linkedin.com
132 employees on LinkedIn®
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Contact Centers are challenged to increase their agent efficiency and effectiveness in the face of high attrition, poor training, and managers who can only review less than 3% of interactions. Cresta

    Users
    No information available
    Industries
    • Hospitality
    • Leisure, Travel & Tourism
    Market Segment
    • 44% Enterprise
    • 41% Mid-Market
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • Cresta features and usability ratings that predict user satisfaction
    10.0
    Has the product been a good partner in doing business?
    Average: 9.4
    0.0
    No information available
    0.0
    No information available
    0.0
    No information available
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Seller
    Cresta
    Year Founded
    2017
    HQ Location
    San Francisco, CA
    Twitter
    @cresta
    1,197 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    430 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Contact Centers are challenged to increase their agent efficiency and effectiveness in the face of high attrition, poor training, and managers who can only review less than 3% of interactions. Cresta

Users
No information available
Industries
  • Hospitality
  • Leisure, Travel & Tourism
Market Segment
  • 44% Enterprise
  • 41% Mid-Market
Cresta features and usability ratings that predict user satisfaction
10.0
Has the product been a good partner in doing business?
Average: 9.4
0.0
No information available
0.0
No information available
0.0
No information available
Seller Details
Seller
Cresta
Year Founded
2017
HQ Location
San Francisco, CA
Twitter
@cresta
1,197 Twitter followers
LinkedIn® Page
www.linkedin.com
430 employees on LinkedIn®
(1,610)4.7 out of 5
Optimized for quick response
Save to My Lists
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Seismic is the global leader in enablement, helping organizations engage customers, enable teams, and ignite revenue growth. The Seismic Enablement Cloud™ is the most powerful, unified enablement plat

    Users
    • Account Executive
    • Account Manager
    Industries
    • Computer Software
    • Information Technology and Services
    Market Segment
    • 60% Enterprise
    • 30% Mid-Market
    User Sentiment
    How are these determined?Information
    These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
    • Seismic is a content management platform that allows users to access, share, and edit documents, track engagement, and receive notifications about updates.
    • Users like the platform's ease of use, the ability to easily find and share up-to-date content, the integration with other systems like Salesforce, and the support from the Seismic team.
    • Reviewers experienced issues with the search functionality, difficulty in syncing documents, content expiration, and in some cases, the implementation of the platform was too complex and cumbersome.
  • Pros and Cons
    Expand/Collapse Pros and Cons
  • Seismic Content Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    66
    Document Management
    31
    Easy Sharing
    28
    Solutions
    23
    Helpful
    21
    Cons
    Confusion
    15
    Navigation Difficulty
    12
    Not Intuitive
    10
    Data Overload
    8
    Time-Consumption
    8
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • Seismic Content features and usability ratings that predict user satisfaction
    9.2
    Has the product been a good partner in doing business?
    Average: 9.4
    6.7
    Artificial Intelligence
    Average: 8.6
    8.3
    Customer Scoring
    Average: 8.4
    6.7
    AI Text Summarization
    Average: 8.6
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Seller
    Seismic
    Company Website
    Year Founded
    2010
    HQ Location
    San Diego, CA
    Twitter
    @SeismicSoftware
    3,843 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    1,250 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Seismic is the global leader in enablement, helping organizations engage customers, enable teams, and ignite revenue growth. The Seismic Enablement Cloud™ is the most powerful, unified enablement plat

Users
  • Account Executive
  • Account Manager
Industries
  • Computer Software
  • Information Technology and Services
Market Segment
  • 60% Enterprise
  • 30% Mid-Market
User Sentiment
How are these determined?Information
These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
  • Seismic is a content management platform that allows users to access, share, and edit documents, track engagement, and receive notifications about updates.
  • Users like the platform's ease of use, the ability to easily find and share up-to-date content, the integration with other systems like Salesforce, and the support from the Seismic team.
  • Reviewers experienced issues with the search functionality, difficulty in syncing documents, content expiration, and in some cases, the implementation of the platform was too complex and cumbersome.
Seismic Content Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
66
Document Management
31
Easy Sharing
28
Solutions
23
Helpful
21
Cons
Confusion
15
Navigation Difficulty
12
Not Intuitive
10
Data Overload
8
Time-Consumption
8
Seismic Content features and usability ratings that predict user satisfaction
9.2
Has the product been a good partner in doing business?
Average: 9.4
6.7
Artificial Intelligence
Average: 8.6
8.3
Customer Scoring
Average: 8.4
6.7
AI Text Summarization
Average: 8.6
Seller Details
Seller
Seismic
Company Website
Year Founded
2010
HQ Location
San Diego, CA
Twitter
@SeismicSoftware
3,843 Twitter followers
LinkedIn® Page
www.linkedin.com
1,250 employees on LinkedIn®
(673)4.3 out of 5
Optimized for quick response
Save to My Lists
Entry Level Price:$199.00
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Sprinklr Service is a cloud-native unified customer service platform powered by AI that enables seamless customer & agent experience across 30+ digital, social and voice channels, and delivers rea

    Users
    • Social Media Manager
    • Community Manager
    Industries
    • Consumer Services
    • Marketing and Advertising
    Market Segment
    • 42% Enterprise
    • 31% Mid-Market
    User Sentiment
    How are these determined?Information
    These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
    • Sprinklr is a unified platform for customer experience, designed to integrate several platforms into one and assist with digital marketing, social media presence, and customer service.
    • Users like the platform's ability to aggregate reviews, monitor agent performance, and provide real-time reporting, praising its ease of use, advanced AI integrations, and the ability to connect multiple social media accounts.
    • Users mentioned issues such as occasional lagging in report downloads, difficulty in understanding all features, overcrowded admin dashboards, and a high cost, as well as occasional delays in support responses.
  • Pros and Cons
    Expand/Collapse Pros and Cons
  • Sprinklr Service Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    198
    Features
    145
    Helpful
    106
    Efficiency
    92
    Customer Support
    66
    Cons
    Missing Features
    65
    Limited Features
    50
    Learning Curve
    46
    Software Bugs
    46
    Slow Loading
    44
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • Sprinklr Service features and usability ratings that predict user satisfaction
    8.6
    Has the product been a good partner in doing business?
    Average: 9.4
    6.2
    Artificial Intelligence
    Average: 8.6
    6.3
    Customer Scoring
    Average: 8.4
    6.3
    AI Text Summarization
    Average: 8.6
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Seller
    Sprinklr
    Company Website
    Year Founded
    2009
    HQ Location
    New York
    Twitter
    @Sprinklr
    38,574 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    4,306 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Sprinklr Service is a cloud-native unified customer service platform powered by AI that enables seamless customer & agent experience across 30+ digital, social and voice channels, and delivers rea

Users
  • Social Media Manager
  • Community Manager
Industries
  • Consumer Services
  • Marketing and Advertising
Market Segment
  • 42% Enterprise
  • 31% Mid-Market
User Sentiment
How are these determined?Information
These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
  • Sprinklr is a unified platform for customer experience, designed to integrate several platforms into one and assist with digital marketing, social media presence, and customer service.
  • Users like the platform's ability to aggregate reviews, monitor agent performance, and provide real-time reporting, praising its ease of use, advanced AI integrations, and the ability to connect multiple social media accounts.
  • Users mentioned issues such as occasional lagging in report downloads, difficulty in understanding all features, overcrowded admin dashboards, and a high cost, as well as occasional delays in support responses.
Sprinklr Service Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
198
Features
145
Helpful
106
Efficiency
92
Customer Support
66
Cons
Missing Features
65
Limited Features
50
Learning Curve
46
Software Bugs
46
Slow Loading
44
Sprinklr Service features and usability ratings that predict user satisfaction
8.6
Has the product been a good partner in doing business?
Average: 9.4
6.2
Artificial Intelligence
Average: 8.6
6.3
Customer Scoring
Average: 8.4
6.3
AI Text Summarization
Average: 8.6
Seller Details
Seller
Sprinklr
Company Website
Year Founded
2009
HQ Location
New York
Twitter
@Sprinklr
38,574 Twitter followers
LinkedIn® Page
www.linkedin.com
4,306 employees on LinkedIn®
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Mediafly is a modular platform providing revenue enablement solutions for large enterprises. Mediafly’s content management, buyer and partner engagement, account and revenue intelligence, sales readin

    Users
    • Account Executive
    • Sales Operations Manager
    Industries
    • Computer Software
    • Information Technology and Services
    Market Segment
    • 59% Mid-Market
    • 23% Enterprise
  • Pros and Cons
    Expand/Collapse Pros and Cons
  • Mediafly Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    74
    Helpful
    42
    Sharing Ease
    38
    Easy Sharing
    36
    Easy Access
    25
    Cons
    Missing Features
    20
    Limitations
    18
    Learning Curve
    15
    Poor Search Functionality
    14
    Difficult Navigation
    13
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • Mediafly features and usability ratings that predict user satisfaction
    9.2
    Has the product been a good partner in doing business?
    Average: 9.4
    8.5
    Artificial Intelligence
    Average: 8.6
    9.2
    Customer Scoring
    Average: 8.4
    5.0
    AI Text Summarization
    Average: 8.6
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Year Founded
    2006
    HQ Location
    Chicago, IL
    Twitter
    @Mediafly
    2,589 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    123 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Mediafly is a modular platform providing revenue enablement solutions for large enterprises. Mediafly’s content management, buyer and partner engagement, account and revenue intelligence, sales readin

Users
  • Account Executive
  • Sales Operations Manager
Industries
  • Computer Software
  • Information Technology and Services
Market Segment
  • 59% Mid-Market
  • 23% Enterprise
Mediafly Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
74
Helpful
42
Sharing Ease
38
Easy Sharing
36
Easy Access
25
Cons
Missing Features
20
Limitations
18
Learning Curve
15
Poor Search Functionality
14
Difficult Navigation
13
Mediafly features and usability ratings that predict user satisfaction
9.2
Has the product been a good partner in doing business?
Average: 9.4
8.5
Artificial Intelligence
Average: 8.6
9.2
Customer Scoring
Average: 8.4
5.0
AI Text Summarization
Average: 8.6
Seller Details
Year Founded
2006
HQ Location
Chicago, IL
Twitter
@Mediafly
2,589 Twitter followers
LinkedIn® Page
www.linkedin.com
123 employees on LinkedIn®
(66)4.6 out of 5
View top Consulting Services for Modjo
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  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Modjo's mission is to revolutionize the way sales organizations work and become the leader in Conversation Intelligence in Europe. Modjo's platform helps companies improve business strategy and execu

    Users
    No information available
    Industries
    • Information Technology and Services
    • Computer Software
    Market Segment
    • 56% Small-Business
    • 42% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
  • Modjo Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    5
    Call Recording
    4
    Helpful
    4
    Customer Support
    2
    Easy Access
    2
    Cons
    Accuracy Issues
    1
    AI Limitations
    1
    Dialer Issues
    1
    Expensive
    1
    Integration Issues
    1
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • Modjo features and usability ratings that predict user satisfaction
    8.8
    Has the product been a good partner in doing business?
    Average: 9.4
    8.0
    Artificial Intelligence
    Average: 8.6
    8.0
    Customer Scoring
    Average: 8.4
    8.8
    AI Text Summarization
    Average: 8.6
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Seller
    Modjo
    Year Founded
    2019
    HQ Location
    Paris, FR
    Twitter
    @Modjo
    51 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    80 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Modjo's mission is to revolutionize the way sales organizations work and become the leader in Conversation Intelligence in Europe. Modjo's platform helps companies improve business strategy and execu

Users
No information available
Industries
  • Information Technology and Services
  • Computer Software
Market Segment
  • 56% Small-Business
  • 42% Mid-Market
Modjo Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
5
Call Recording
4
Helpful
4
Customer Support
2
Easy Access
2
Cons
Accuracy Issues
1
AI Limitations
1
Dialer Issues
1
Expensive
1
Integration Issues
1
Modjo features and usability ratings that predict user satisfaction
8.8
Has the product been a good partner in doing business?
Average: 9.4
8.0
Artificial Intelligence
Average: 8.6
8.0
Customer Scoring
Average: 8.4
8.8
AI Text Summarization
Average: 8.6
Seller Details
Seller
Modjo
Year Founded
2019
HQ Location
Paris, FR
Twitter
@Modjo
51 Twitter followers
LinkedIn® Page
www.linkedin.com
80 employees on LinkedIn®
Entry Level Price:$40.00
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Pickle is the first conversation intelligence platform focused on the SMB sales rep; while seamlessly connecting the entire organization where they live. We make it simple for teams to grow revenue

    Users
    • Account Executive
    Industries
    • Computer Software
    • Staffing and Recruiting
    Market Segment
    • 52% Small-Business
    • 48% Mid-Market
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • Pickle features and usability ratings that predict user satisfaction
    9.6
    Has the product been a good partner in doing business?
    Average: 9.4
    8.6
    Artificial Intelligence
    Average: 8.6
    9.3
    Customer Scoring
    Average: 8.4
    0.0
    No information available
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Seller
    Pickle
    Year Founded
    2020
    HQ Location
    Sandy, UT
    Twitter
    @pickle
    22 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    7 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Pickle is the first conversation intelligence platform focused on the SMB sales rep; while seamlessly connecting the entire organization where they live. We make it simple for teams to grow revenue

Users
  • Account Executive
Industries
  • Computer Software
  • Staffing and Recruiting
Market Segment
  • 52% Small-Business
  • 48% Mid-Market
Pickle features and usability ratings that predict user satisfaction
9.6
Has the product been a good partner in doing business?
Average: 9.4
8.6
Artificial Intelligence
Average: 8.6
9.3
Customer Scoring
Average: 8.4
0.0
No information available
Seller Details
Seller
Pickle
Year Founded
2020
HQ Location
Sandy, UT
Twitter
@pickle
22 Twitter followers
LinkedIn® Page
www.linkedin.com
7 employees on LinkedIn®
(611)4.4 out of 5
Optimized for quick response
Save to My Lists
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    BoostUp’s AI-powered Revenue Command Center equips sales organizations with the forecasting, sales coaching and deal inspection tools they need to deliver predictable and consistent growth. Revenue Co

    Users
    • Account Executive
    • Enterprise Account Executive
    Industries
    • Computer Software
    • Information Technology and Services
    Market Segment
    • 64% Mid-Market
    • 33% Enterprise
  • Pros and Cons
    Expand/Collapse Pros and Cons
  • BoostUp.ai Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    191
    Forecasting
    105
    Salesforce Integration
    91
    User Interface
    70
    Integrations
    62
    Cons
    Salesforce Integration
    45
    Limitations
    39
    Integration Issues
    29
    Learning Curve
    28
    Forecasting Issues
    25
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • BoostUp.ai features and usability ratings that predict user satisfaction
    9.6
    Has the product been a good partner in doing business?
    Average: 9.4
    7.1
    Artificial Intelligence
    Average: 8.6
    7.1
    Customer Scoring
    Average: 8.4
    7.1
    AI Text Summarization
    Average: 8.6
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Company Website
    Year Founded
    2018
    HQ Location
    Santa Clara, CA
    Twitter
    @BoostUp_ai
    86 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    57 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

BoostUp’s AI-powered Revenue Command Center equips sales organizations with the forecasting, sales coaching and deal inspection tools they need to deliver predictable and consistent growth. Revenue Co

Users
  • Account Executive
  • Enterprise Account Executive
Industries
  • Computer Software
  • Information Technology and Services
Market Segment
  • 64% Mid-Market
  • 33% Enterprise
BoostUp.ai Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
191
Forecasting
105
Salesforce Integration
91
User Interface
70
Integrations
62
Cons
Salesforce Integration
45
Limitations
39
Integration Issues
29
Learning Curve
28
Forecasting Issues
25
BoostUp.ai features and usability ratings that predict user satisfaction
9.6
Has the product been a good partner in doing business?
Average: 9.4
7.1
Artificial Intelligence
Average: 8.6
7.1
Customer Scoring
Average: 8.4
7.1
AI Text Summarization
Average: 8.6
Seller Details
Company Website
Year Founded
2018
HQ Location
Santa Clara, CA
Twitter
@BoostUp_ai
86 Twitter followers
LinkedIn® Page
www.linkedin.com
57 employees on LinkedIn®
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Demodesk Coaching & AI is an AI-powered software that automates note-taking, record-keeping, insight capture, and sales coaching for every customer meeting. Demodesk records, transcribes, transla

    Users
    No information available
    Industries
    • Computer Software
    • Hospital & Health Care
    Market Segment
    • 64% Mid-Market
    • 36% Small-Business
  • Pros and Cons
    Expand/Collapse Pros and Cons
  • Demodesk Coaching & AI Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    AI Summary
    28
    Ease of Use
    25
    Helpful
    24
    Time-saving
    15
    Accuracy
    13
    Cons
    AI Inaccuracy
    7
    AI Limitations
    5
    Accuracy Issues
    4
    Limited Features
    3
    Meeting Management
    3
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • Demodesk Coaching & AI features and usability ratings that predict user satisfaction
    9.5
    Has the product been a good partner in doing business?
    Average: 9.4
    9.2
    Artificial Intelligence
    Average: 8.6
    8.2
    Customer Scoring
    Average: 8.4
    9.4
    AI Text Summarization
    Average: 8.6
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Seller
    Demodesk
    Year Founded
    2018
    HQ Location
    San Francisco, California
    Twitter
    @demodesk
    258 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    20 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Demodesk Coaching & AI is an AI-powered software that automates note-taking, record-keeping, insight capture, and sales coaching for every customer meeting. Demodesk records, transcribes, transla

Users
No information available
Industries
  • Computer Software
  • Hospital & Health Care
Market Segment
  • 64% Mid-Market
  • 36% Small-Business
Demodesk Coaching & AI Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
AI Summary
28
Ease of Use
25
Helpful
24
Time-saving
15
Accuracy
13
Cons
AI Inaccuracy
7
AI Limitations
5
Accuracy Issues
4
Limited Features
3
Meeting Management
3
Demodesk Coaching & AI features and usability ratings that predict user satisfaction
9.5
Has the product been a good partner in doing business?
Average: 9.4
9.2
Artificial Intelligence
Average: 8.6
8.2
Customer Scoring
Average: 8.4
9.4
AI Text Summarization
Average: 8.6
Seller Details
Seller
Demodesk
Year Founded
2018
HQ Location
San Francisco, California
Twitter
@demodesk
258 Twitter followers
LinkedIn® Page
www.linkedin.com
20 employees on LinkedIn®
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Enthu.AI is a speech analytics software designed to help consumer brands improve agent performance and customer satisfaction. It specializes in call center quality assurance (QA) and management, m

    Users
    No information available
    Industries
    • Computer Software
    • Marketing and Advertising
    Market Segment
    • 54% Small-Business
    • 46% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
  • Enthu.ai Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    3
    Accuracy
    2
    Evaluation Process
    2
    Action Items
    1
    Analytics
    1
    Cons
    AI Limitations
    1
    Call Issues
    1
    Call Limitations
    1
    Language Limitations
    1
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • Enthu.ai features and usability ratings that predict user satisfaction
    10.0
    Has the product been a good partner in doing business?
    Average: 9.4
    9.0
    Artificial Intelligence
    Average: 8.6
    9.4
    Customer Scoring
    Average: 8.4
    9.4
    AI Text Summarization
    Average: 8.6
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Year Founded
    2021
    HQ Location
    Chandigarh, India
    Twitter
    @enthuAI
    49 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    23 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Enthu.AI is a speech analytics software designed to help consumer brands improve agent performance and customer satisfaction. It specializes in call center quality assurance (QA) and management, m

Users
No information available
Industries
  • Computer Software
  • Marketing and Advertising
Market Segment
  • 54% Small-Business
  • 46% Mid-Market
Enthu.ai Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
3
Accuracy
2
Evaluation Process
2
Action Items
1
Analytics
1
Cons
AI Limitations
1
Call Issues
1
Call Limitations
1
Language Limitations
1
Enthu.ai features and usability ratings that predict user satisfaction
10.0
Has the product been a good partner in doing business?
Average: 9.4
9.0
Artificial Intelligence
Average: 8.6
9.4
Customer Scoring
Average: 8.4
9.4
AI Text Summarization
Average: 8.6
Seller Details
Year Founded
2021
HQ Location
Chandigarh, India
Twitter
@enthuAI
49 Twitter followers
LinkedIn® Page
www.linkedin.com
23 employees on LinkedIn®
Entry Level Price:Free
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Say goodbye to endless meetings and note-taking. Rewatch is the only solution that combines an AI-powered notetaker, screen recorder, and collaborative video hub—so you can eliminate useless meetings,

    Users
    No information available
    Industries
    • Computer Software
    • Information Technology and Services
    Market Segment
    • 42% Small-Business
    • 31% Enterprise
    User Sentiment
    How are these determined?Information
    These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
    • Rewatch is a collaborative video hub that records and archives meetings and discussions, allowing teams to stay aligned on their goals.
    • Reviewers appreciate the simplicity of the email builder, the detailed analytics, the intuitive design, and the ability to easily share content and access it across the company.
    • Reviewers experienced issues with the search function, limitations in the site editor, difficulties for new users, occasional delays in message display, and occasional failures in the loading process.
  • Pros and Cons
    Expand/Collapse Pros and Cons
  • Rewatch Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    120
    Helpful
    72
    Meetings
    64
    AI Integration
    59
    Automatic Recording
    56
    Cons
    Recording Issues
    48
    Missing Features
    40
    Recording Limitations
    29
    Slow Loading
    28
    Poor Organization
    26
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • Rewatch features and usability ratings that predict user satisfaction
    9.2
    Has the product been a good partner in doing business?
    Average: 9.4
    8.0
    Artificial Intelligence
    Average: 8.6
    6.9
    Customer Scoring
    Average: 8.4
    8.2
    AI Text Summarization
    Average: 8.6
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Seller
    Rewatch
    Year Founded
    2020
    HQ Location
    San Francisco , US
    Twitter
    @GoRewatch
    572 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    4 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Say goodbye to endless meetings and note-taking. Rewatch is the only solution that combines an AI-powered notetaker, screen recorder, and collaborative video hub—so you can eliminate useless meetings,

Users
No information available
Industries
  • Computer Software
  • Information Technology and Services
Market Segment
  • 42% Small-Business
  • 31% Enterprise
User Sentiment
How are these determined?Information
These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
  • Rewatch is a collaborative video hub that records and archives meetings and discussions, allowing teams to stay aligned on their goals.
  • Reviewers appreciate the simplicity of the email builder, the detailed analytics, the intuitive design, and the ability to easily share content and access it across the company.
  • Reviewers experienced issues with the search function, limitations in the site editor, difficulties for new users, occasional delays in message display, and occasional failures in the loading process.
Rewatch Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
120
Helpful
72
Meetings
64
AI Integration
59
Automatic Recording
56
Cons
Recording Issues
48
Missing Features
40
Recording Limitations
29
Slow Loading
28
Poor Organization
26
Rewatch features and usability ratings that predict user satisfaction
9.2
Has the product been a good partner in doing business?
Average: 9.4
8.0
Artificial Intelligence
Average: 8.6
6.9
Customer Scoring
Average: 8.4
8.2
AI Text Summarization
Average: 8.6
Seller Details
Seller
Rewatch
Year Founded
2020
HQ Location
San Francisco , US
Twitter
@GoRewatch
572 Twitter followers
LinkedIn® Page
www.linkedin.com
4 employees on LinkedIn®
(172)4.4 out of 5
Optimized for quick response
Save to My Lists
Entry Level Price:Contact Us
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Creovai is a software suite designed to bring intelligence and guidance to contact centers worldwide. By transforming unstructured conversation data into actionable insights, it empowers contact cente

    Users
    No information available
    Industries
    • Consumer Services
    • Banking
    Market Segment
    • 63% Mid-Market
    • 22% Enterprise
  • Pros and Cons
    Expand/Collapse Pros and Cons
  • Creovai Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    45
    Helpful
    34
    Reporting
    24
    Accuracy
    22
    Call Recording
    15
    Cons
    Call Issues
    18
    Inaccurate Data Analysis
    17
    Accuracy Issues
    15
    Learning Curve
    14
    Search Functionality
    13
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • Creovai features and usability ratings that predict user satisfaction
    9.2
    Has the product been a good partner in doing business?
    Average: 9.4
    7.8
    Artificial Intelligence
    Average: 8.6
    7.8
    Customer Scoring
    Average: 8.4
    7.3
    AI Text Summarization
    Average: 8.6
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Seller
    Creovai
    Company Website
    Year Founded
    2012
    HQ Location
    Austin, TX
    Twitter
    @Creovai
    6 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    50 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Creovai is a software suite designed to bring intelligence and guidance to contact centers worldwide. By transforming unstructured conversation data into actionable insights, it empowers contact cente

Users
No information available
Industries
  • Consumer Services
  • Banking
Market Segment
  • 63% Mid-Market
  • 22% Enterprise
Creovai Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
45
Helpful
34
Reporting
24
Accuracy
22
Call Recording
15
Cons
Call Issues
18
Inaccurate Data Analysis
17
Accuracy Issues
15
Learning Curve
14
Search Functionality
13
Creovai features and usability ratings that predict user satisfaction
9.2
Has the product been a good partner in doing business?
Average: 9.4
7.8
Artificial Intelligence
Average: 8.6
7.8
Customer Scoring
Average: 8.4
7.3
AI Text Summarization
Average: 8.6
Seller Details
Seller
Creovai
Company Website
Year Founded
2012
HQ Location
Austin, TX
Twitter
@Creovai
6 Twitter followers
LinkedIn® Page
www.linkedin.com
50 employees on LinkedIn®
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Transforming Conversations into Closed-Won Opportunities Salesroom is the only AI-powered video conferencing platform that guides you toward a Closed Won in every meeting. Steer every single conversa

    Users
    No information available
    Industries
    No information available
    Market Segment
    • 61% Small-Business
    • 28% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
  • Salesroom Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    7
    Customer Support
    5
    Prospecting Growth
    5
    Accuracy
    4
    AI Summary
    4
    Cons
    Expensive
    2
    Learning Curve
    2
    Call Issues
    1
    Glitches
    1
    Privacy Concerns
    1
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • Salesroom features and usability ratings that predict user satisfaction
    9.2
    Has the product been a good partner in doing business?
    Average: 9.4
    10.0
    Artificial Intelligence
    Average: 8.6
    10.0
    Customer Scoring
    Average: 8.4
    10.0
    AI Text Summarization
    Average: 8.6
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Year Founded
    2021
    HQ Location
    Boston, US
    Twitter
    @SalesroomApp
    69 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    15 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Transforming Conversations into Closed-Won Opportunities Salesroom is the only AI-powered video conferencing platform that guides you toward a Closed Won in every meeting. Steer every single conversa

Users
No information available
Industries
No information available
Market Segment
  • 61% Small-Business
  • 28% Mid-Market
Salesroom Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
7
Customer Support
5
Prospecting Growth
5
Accuracy
4
AI Summary
4
Cons
Expensive
2
Learning Curve
2
Call Issues
1
Glitches
1
Privacy Concerns
1
Salesroom features and usability ratings that predict user satisfaction
9.2
Has the product been a good partner in doing business?
Average: 9.4
10.0
Artificial Intelligence
Average: 8.6
10.0
Customer Scoring
Average: 8.4
10.0
AI Text Summarization
Average: 8.6
Seller Details
Year Founded
2021
HQ Location
Boston, US
Twitter
@SalesroomApp
69 Twitter followers
LinkedIn® Page
www.linkedin.com
15 employees on LinkedIn®