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Compare Podium and Reputation 
At a Glance
Market Segments
Small-Business (60.1% of reviews)
Mid-Market (44.8% of reviews)
Entry-Level Pricing
$399.00 Per Month
No pricing available
Podium
Star Rating
(1,955)4.6 out of 5
Market Segments
Small-Business (60.1% of reviews)
Entry-Level Pricing
$399.00 Per Month
Browse all 3 pricing plansReputation
Star Rating
(2,344)4.6 out of 5
Market Segments
Mid-Market (44.8% of reviews)
Entry-Level Pricing
No pricing available
Learn more about ReputationSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that both Reputation and Podium have a strong overall rating of 4.6, indicating high satisfaction among users, but Reputation has a broader appeal with a significant number of reviews (2280) compared to Podium's 1784, suggesting a more established user base.
- Reviewers mention that Podium shines in the small-business segment, capturing 59.9% of its reviews, while Reputation is favored by mid-market users, making it a better fit for larger organizations looking for robust features.
- Users on G2 highlight that Podium's entry-level price of $399.00 is a key factor for small businesses, while Reputation's pricing structure is less clear, which may deter potential users seeking transparent pricing.
- Reviewers say that Podium excels in ease of use (9.3) and ease of setup (9.2), with many users appreciating its intuitive interface and quick onboarding process, while Reputation, although still strong, scores slightly lower in these areas (9.0 and 8.6 respectively).
- Users report that both platforms have similar scores for quality of support (8.9 for Reputation vs. 9.1 for Podium), but Podium is often praised for its responsive customer service, which users say enhances their overall experience.
- G2 users mention that while both products offer competitive intelligence features, Reputation's score (8.6) slightly edges out Podium's (8.5), with users appreciating its comprehensive reporting capabilities that help in strategic decision-making.
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Pricing
Entry-Level Pricing
Podium
Core
$399.00
Per Month
With essential AI features, respond to and convert more leads faster.
- Consolidated Lead Conversion Platform
- Review Management with AI Reponses
- Basic Automations
Reputation
No pricing availableFree Trial
Podium
No trial information availableReputation
No trial information availableRatings
Meets Requirements
9.1
1,655
9.1
1,903
Ease of Use
9.3
1,674
9.0
1,945
Ease of Setup
9.2
1,013
8.6
1,073
Ease of Admin
9.3
846
8.9
859
Quality of Support
9.0
1,543
8.9
1,701
Has the product been a good partner in doing business?
9.2
863
8.9
860
Product Direction (% positive)
9.0
1,645
8.9
1,879
Features by Category
Social Analytics
Not enough data
8.3(won by default)
228
Not enough data
8.5(won by default)
233
Not enough data
8.6(won by default)
239
Not enough data
8.4(won by default)
199
Not enough data
8.4(won by default)
203
Not enough data
8.1(won by default)
166
Not enough data
8.3(won by default)
183
Reports & Dashboards
Not enough data
8.7(won by default)
244
Not enough data
8.8(won by default)
241
Not enough data
8.7(won by default)
226
Not enough data
8.2(won by default)
152
Agentic AI - Social Media Analytics
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Messenger
8.3
147
Not enough data
7.7
196
Not enough data
9.1
212
Not enough data
Feature Not Available
Not enough data
Channels
8.0
202
Not enough data
8.6
211
Not enough data
9.3
227
Not enough data
Feature Not Available
Not enough data
8.0
185
Not enough data
Customers
8.2
141
Not enough data
8.4
145
Not enough data
8.5
213
Not enough data
8.3
213
Not enough data
8.5
213
Not enough data
Agentic AI - Conversational Marketing
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform Basics
8.6
57
Not enough data
8.5
56
Not enough data
9.1
57
Not enough data
Platform Data
9.1
57
Not enough data
9.0
57
Not enough data
Platform Additional Functionality
8.5
55
Not enough data
9.1
57
Not enough data
9.4
57
Not enough data
Platform Content
9.0
54
Not enough data
Agentic AI - Automotive Marketing
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Text Messaging
8.7
209
|
Verified
Not enough data
9.3
221
|
Verified
Not enough data
8.4
166
Not enough data
8.6
220
|
Verified
Not enough data
8.4
194
|
Verified
Not enough data
8.5
195
|
Verified
Not enough data
8.6
214
|
Verified
Not enough data
8.6
196
|
Verified
Not enough data
SMS Platform
8.6
205
|
Verified
Not enough data
8.6
205
|
Verified
Not enough data
Feature Not Available
Not enough data
7.8
183
|
Verified
Not enough data
Feature Not Available
Not enough data
8.3
187
|
Verified
Not enough data
Agentic AI - SMS Marketing
7.2
6
Not enough data
7.2
6
Not enough data
7.8
6
Not enough data
7.8
6
Not enough data
7.5
6
Not enough data
6.9
6
Not enough data
Channels
8.2
291
Not enough data
8.2
291
Not enough data
Feature Not Available
Not enough data
Design
8.3
307
Not enough data
Feature Not Available
Not enough data
8.6
343
Not enough data
8.5
334
Not enough data
8.7
307
Not enough data
Generative AI
7.8
204
Not enough data
7.7
199
Not enough data
Listing Management
Not enough data
8.2
292
|
Verified
Not enough data
8.3
296
|
Verified
Not enough data
8.1
297
Not enough data
8.1
314
|
Verified
Performance
Not enough data
8.4
340
|
Verified
Not enough data
8.7
364
|
Verified
Local Search Optimization
Not enough data
8.9
144
Not enough data
8.8
159
|
Verified
Not enough data
9.0
174
Not enough data
9.3
184
|
Verified
Not enough data
8.7
154
|
Verified
Not enough data
9.1
180
|
Verified
Platform Basics
Not enough data
9.2
232
Not enough data
8.9
220
Agentic AI - Competitive Intelligence
Not enough data
Not enough data
Platform Data
Not enough data
8.9
220
Not enough data
9.4
261
Not enough data
8.5
189
Platform Content
Not enough data
Feature Not Available
Platform Reporting
Not enough data
9.1
233
Not enough data
9.1
231
Content & Collaboration
Not enough data
8.8
368
Not enough data
8.4
348
Not enough data
8.4
302
Not enough data
8.5
304
Not enough data
8.7
351
Not enough data
8.4
294
Social Management
Not enough data
8.6
401
Not enough data
8.8
409
Not enough data
8.6
356
Not enough data
8.7
403
Not enough data
8.4
326
Not enough data
8.4
277
Not enough data
8.3
161
Agentic AI - Social Media Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Analytics
Not enough data
8.8
565
Not enough data
8.9
592
Not enough data
8.8
546
Not enough data
8.2
480
Customization
Not enough data
8.4
474
Not enough data
8.2
457
Not enough data
8.6
485
Not enough data
8.4
466
Generative AI
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Agentic AI - Experience Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Responses
9.7
5
Not enough data
9.3
5
Not enough data
8.7
5
Not enough data
Automation - AI Agents
8.0
5
Not enough data
8.0
5
Not enough data
7.8
6
Not enough data
8.6
6
Not enough data
8.6
6
Not enough data
Platform
9.0
5
Not enough data
8.7
5
Not enough data
9.3
5
Not enough data
Autonomy - AI Agents
9.0
5
Not enough data
9.0
5
Not enough data
9.0
5
Not enough data
7.8
6
Not enough data
Generative AI
8.7
5
Not enough data
8.7
5
Not enough data
Responses
8.9
25
Not enough data
8.3
26
Not enough data
8.8
26
Not enough data
Feature Not Available
Not enough data
8.3
25
Not enough data
Platform
Feature Not Available
Not enough data
Feature Not Available
Not enough data
8.8
24
Not enough data
8.8
24
Not enough data
Feature Not Available
Not enough data
9.1
25
Not enough data
9.2
24
Not enough data
Generative AI
8.3
25
Not enough data
8.1
24
Not enough data
Collection
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Review Management
Not enough data
Not enough data
Not enough data
Not enough data
Moderation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Use Cases
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administration
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Display Options
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Conversational Platform
8.7
277
Not enough data
8.5
234
Not enough data
8.3
148
Not enough data
8.6
162
Not enough data
Support Automation
8.6
239
Not enough data
8.4
147
Not enough data
8.7
150
Not enough data
8.2
155
Not enough data
Generative AI
7.7
134
Not enough data
7.7
136
Not enough data
Monitoring & Listening
Not enough data
8.9
240
Not enough data
8.6
187
Not enough data
8.7
172
Not enough data
8.8
148
Not enough data
8.7
160
Not enough data
8.5
152
Agentic AI - Social Media Listening Tools
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Data Management & Analysis
Not enough data
8.8
238
Not enough data
9.0
245
Not enough data
9.0
181
Not enough data
8.7
152
Data
8.2
35
Not enough data
8.8
36
Not enough data
Interaction
8.2
37
Not enough data
8.4
36
Not enough data
8.4
36
Not enough data
8.5
36
Not enough data
8.6
35
Not enough data
Learning
8.4
36
Not enough data
8.0
37
Not enough data
Content Generation
8.3
37
Not enough data
8.1
37
Not enough data
System
Feature Not Available
Not enough data
8.6
37
Not enough data
8.8
36
Not enough data
8.8
35
Not enough data
Agentic AI - AI Chatbots
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
7.9
212
Not enough data
7.7
209
Not enough data
Feature Not Available
Not enough data
Communication
9.2
660
|
Verified
Not enough data
9.1
685
|
Verified
Not enough data
8.1
471
Not enough data
9.0
627
|
Verified
Not enough data
7.3
258
Not enough data
Internal Use
8.3
579
|
Verified
Not enough data
9.0
640
|
Verified
Not enough data
8.7
611
|
Verified
Not enough data
8.6
590
|
Verified
Not enough data
8.8
597
|
Verified
Not enough data
8.5
562
|
Verified
Not enough data
Generative AI
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Process
Not enough data
8.7
350
Not enough data
8.5
332
Not enough data
8.5
307
Channels
Not enough data
9.0
363
Not enough data
9.1
398
Not enough data
8.5
304
Not enough data
8.6
317
Not enough data
8.7
327
Insight
Not enough data
9.2
395
Not enough data
9.1
418
Not enough data
Feature Not Available
Not enough data
8.7
339
Platform Basics - VoIP Providers
6.9
7
Not enough data
6.4
7
Not enough data
6.1
6
Not enough data
4.5
7
Not enough data
5.3
6
Not enough data
5.6
6
Not enough data
Basic Communication
8.4
37
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
7.4
32
Not enough data
Agentic AI - VoIP Providers
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Access
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Advanced Features
6.7
34
Not enough data
Feature Not Available
Not enough data
8.2
34
Not enough data
Consumer Intelligence
9.1
617
|
Verified
9.0
1006
|
Verified
8.5
506
8.6
896
8.5
547
|
Verified
8.8
965
|
Verified
Reporting
Feature Not Available
Feature Not Available
8.4
514
|
Verified
8.6
881
|
Verified
8.9
636
|
Verified
9.1
1086
|
Verified
Media Monitoring
8.5
507
8.6
924
|
Verified
7.2
189
8.6
907
|
Verified
8.3
501
8.5
845
In-House Management
8.6
495
Feature Not Available
8.6
493
|
Verified
8.5
814
Generative AI
7.6
132
7.9
361
Agentic AI - Online Reputation Management
5.0
5
Not enough data
5.0
5
Not enough data
6.3
5
Not enough data
6.0
5
Not enough data
5.7
5
Not enough data
5.7
5
Not enough data
Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Podium and Reputation are categorized as Online Reputation Management
Unique Categories
Reviews
Reviewers' Company Size
Podium
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Reputation
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Automotive
20.1%
Retail
14.0%
Consumer Services
9.2%
Construction
8.0%
Furniture
6.3%
Other
42.4%
Real Estate
27.7%
Automotive
27.5%
Hospital & Health Care
11.7%
Marketing and Advertising
3.6%
Hospitality
3.2%
Other
26.3%
Most Helpful Reviews
Podium
Most Helpful Favorable Review
Joseph M.
Verified User in Retail
I appreciate how Podium keeps us informed of the changes and upgrades that they make all while asking for our opinion along the way. It makes me feel part of the growth of the company.
Most Helpful Critical Review
Robert R.
Verified User in Automotive
Podium has the worst customer service I have ever experienced. The company employs a third party to contact dealers and try to sell them services one or twice a week. Even after being asked to be placed on a do not call list, they are still reaching out. I...
Reputation
Most Helpful Favorable Review
Dan S.
Verified User in Automotive
Reputation.com offers a robust platform and features to help manage a business's online reputation and reviews. Not only does it provide great reporting, it also helps you be proactive in managing and responding to reviews.
Most Helpful Critical Review
Verified User in Hospital & Health Care
REPORTING! There are many different reports but hard to set up and manage. I oversee 91+ locations and their teams so getting the correct reports set up is very time-consuming. Also, the managers of these locations change frequently, and the Rep team cant...
Joseph M.
Verified User in Retail
I appreciate how Podium keeps us informed of the changes and upgrades that they make all while asking for our opinion along the way. It makes me feel part of the growth of the company.
Dan S.
Verified User in Automotive
Reputation.com offers a robust platform and features to help manage a business's online reputation and reviews. Not only does it provide great reporting, it also helps you be proactive in managing and responding to reviews.
Robert R.
Verified User in Automotive
Podium has the worst customer service I have ever experienced. The company employs a third party to contact dealers and try to sell them services one or twice a week. Even after being asked to be placed on a do not call list, they are still reaching out. I...
Verified User in Hospital & Health Care
REPORTING! There are many different reports but hard to set up and manage. I oversee 91+ locations and their teams so getting the correct reports set up is very time-consuming. Also, the managers of these locations change frequently, and the Rep team cant...
Discussions
How can I make people interact with the chat feature better?
3 comments
JJ
Let them know about how easy it is to connect to the company they are using. It's a direct connection between the customer and service techs.Read more
How can online reviews help my business?
2 comments
VL
In a day and age of online reviews, the majority of the people nowadays are choosing their services/companies based on their online popularity/reviews. Read more
How do I edit my templates ( If this is not a permissions issues )
2 comments
JP
If it is not a permissions issue then to be honest I am not sure. You can create new templates. When I login to Podium on a computer it tells me that you...Read more
Can we possibly work with sites like INdeed.com or Glassdoor.com to set up profiles correctly?
2 comments
AP
Yes! We can work with both at this time.Read more
What is the biggest negative of the platform?
2 comments
DM
Honestly, the customer experience is just okay. The platform is pretty good for the most part, with the exception of a few bugs. Sales and Implementation...Read more
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