Podium Reviews & Product Details

Podium Product Details

Claimed

Podium is an AI native communications platform that deploys AI Employees to help local businesses turn every conversation—text, call, or web chat—into revenue. Trusted by over 100,000 local businesses—from auto dealerships and HVAC services to aesthetics centers and retailers—Podium captures and converts leads 24/7, driving new business and repeat customers. Today, 78% of customers buy from the first business that responds—but most businesses take an hour or more to reply. Podium closes this gap instantly with "Jerry", your always-on AI Employee. From day one, Jerry understands your inventory, responds within two minutes, schedules appointments, books test drives, sends targeted promotions, requests reviews, and even replies to customer feedback on Google. Jerry frees your staff to focus on high-value tasks, ensuring every customer receives white-glove service. Businesses using Podium’s AI Employees report: - 30% increase in sales - 56% higher appointment show rates - 80% more after-hours appointments - 50% higher lead-to-sale conversion rates With tools including Phones, Reviews, Payments, Webchat, Bulk Messaging, and 200+ DMS/CRM integrations, Podium delivers fast, personalized interactions that turn conversations into sales—automatically tracking revenue with every customer touchpoint. Podium is built on over a decade of data and customer insights, earning recognition from Forbes Cloud 100, Inc. 5000, and Fast Company’s Most Innovative Companies. But it’s proudest of its 92% five-star ratings—earned daily from delighted users.

Product Website

Seller

Podium

Discussions

Podium Community

Languages Supported

English, French, Portuguese, Spanish

Product Description

Podium empowers local businesses to do more business in less time with the simplicity of text messaging. Our platform allows you to get more reviews, gather more leads, get paid via text, send text marketing campaigns, centralize communications, and more.

Overview by

Nikki Muncey

Podium Media

Meet Jerry, the AI Employee that gets more leads and makes more money. Sell, schedule, and communicate with customers day and night using our friendly, conversational AI.

Listen to our CEO Eric Rea explain the benefits of Podium's new and future AI offerings.

Podium: Lead Generation & Conversion Platform, Powered by AI

Podium Phones — Product Overview

Official Downloads

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3 Ways to Drive Efficiency and Growth With AI

4 Ways to Avoid the Hidden Cost of Missed Calls

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Lucas H.

Medical assistant

Small-Business (50 or fewer emp.)

7/3/2025

"Efficient Communication Tool for Patient Engagement"

5/5

What do you like best about Podium?

Podium makes patient communication easy and seamless. I primarily use it to send reminders for upcoming appointments, provide updates about medications, and share feedback links. The messaging interface is intuitive, and the ability to centralize all patient communication in one platform saves time and reduces no-shows. It’s especially helpful for building stronger, more responsive relationships with patients Review collected by and hosted on G2.com.

What do you dislike about Podium?

While Podium is great for messaging and reminders, sometimes message delivery can be slightly delayed depending on network conditions. It would also be helpful to have more flexibility with customizing message templates or scheduling bulk reminders across multiple days. A mobile app with more features would improve usability for on-the-go tasks. Review collected by and hosted on G2.com.

What problems is Podium solving and how is that benefiting you?

Podium has significantly improved the way we communicate with patients by offering a fast, centralized, and professional platform for reminders, feedback requests, and updates. It helps reduce appointment no-shows, ensures patients stay informed about their care, and streamlines our outreach without the need for phone calls. The automation and ease of use allow me to focus more on patient care and less on administrative follow-ups. Review collected by and hosted on G2.com.

Steve R.

President

Small-Business (50 or fewer emp.)

7/3/2025

"Poised our business for growth."

4.5/5

What do you like best about Podium?

We were a little apprehensive at first about getting texting going for our business—unsure how it would fit into our workflow or how customers would respond. But now, we couldn’t be happier that we made the leap with Podium.

The texting platform has been incredibly effective. In less than a year, our Google rating has jumped from 4.2 to 4.8 stars, and we know that improved communication has played a major role in that. Customers appreciate the quick, convenient conversations, and our team has become noticeably more efficient and responsive.

We liked Podium so much that we ended up switching our phone system over to them too. Everything just works together seamlessly. It’s helped us feel more modern and connected—and it’s made a real difference in how we serve our customers. Review collected by and hosted on G2.com.

What do you dislike about Podium?

Software bugs with the app and with the phones. They do get them ironed out though. Review collected by and hosted on G2.com.

Response from Karina Aguirre of Podium

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We're thrilled to hear that Podium has had such a positive impact on your business, from improving communication to boosting your Google rating. We appreciate your feedback and are constantly working to improve our platform to provide a seamless experience for our customers.

Amanda C.

Director of Operations

Small-Business (50 or fewer emp.)

7/3/2025

"Podium Has Transformed How We Connect with Customers"

3.5/5

What do you like best about Podium?

What I like best about Podium is how easy it makes customer communication. The text messaging feature has completely changed how we engage with leads and clients—it’s quick, convenient, and helps us close more jobs faster. The review automation tool is also a huge win; we've seen a major increase in 5-star Google reviews, which has boosted our reputation and brought in more business. Everything is in one place, from messages to reviews to payments, and the dashboard is very user-friendly. Review collected by and hosted on G2.com.

What do you dislike about Podium?

What I like least is that the pricing can be a bit high for smaller businesses, especially if you're not using all the features right away. It also took a little time to get fully comfortable with all the tools since there are so many capabilities. However, the customer support team has been great at walking us through any questions. Review collected by and hosted on G2.com.

What problems is Podium solving and how is that benefiting you?

Podium is helping us solve several key problems in our business—mainly around communication, follow-up, and reputation management. Before Podium, it was hard to keep track of messages across different platforms, and getting customers to leave reviews was like pulling teeth.

Now, everything is centralized. We can text customers instantly, send review requests automatically after service, and even collect payments via text. This has shortened our response time, improved customer satisfaction, and increased the number of 5-star reviews we get. It also helps us stay on top of leads so we don’t lose business just because we didn’t respond fast enough.

The biggest benefit has been saving time while improving the customer experience, which is ultimately helping us grow. Review collected by and hosted on G2.com.

Joshua O.

Sales Associate

Small-Business (50 or fewer emp.)

7/2/2025

Guest users or non-business users of the software, not included in G2 scores.

"Outreach made simple!"

5/5

What do you like best about Podium?

I have found in the retail world people prefer to be texted rather than called. Podium allows me to connect with clients at any time via text with my customers and allows them to respond at a convenient time for them! Podium allows me to send pictures & videos of our products allowing for full transparency. What I love most is I can send my clients a secured link to pay for our services! saving my clients time and stress. Review collected by and hosted on G2.com.

What do you dislike about Podium?

Sometimes automated messages that are sent to clients are duplicated and sent multiple times in a row. its a rare issue and we have had no complaints from guest at this point. Review collected by and hosted on G2.com.

What problems is Podium solving and how is that benefiting you?

Podium allows me to connect with my customers stress free through text message allowing them text back at a convenient time for example I have customers that work overnight and can only communicate after business hours. Podium allows me to stay in contact with them whether its 9pm or 1 am giving 100% customer satisfaction. Review collected by and hosted on G2.com.

Response from Karina Aguirre of Podium

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We're thrilled to hear that Podium has made connecting with your clients easier and more convenient for both parties. We appreciate your feedback and are constantly working to improve our platform to serve you better

Kurtis L.

Owner/CEO

Small-Business (50 or fewer emp.)

6/30/2025

"Podium is the tool I'll keep until the business dies"

5/5

What do you like best about Podium?

If every tool got stripped from my business, Podium is the one I’d fight to keep. Seriously — it’s that good.

I love that it meets my customers where they already are — on their phones, texting. No downloads, no logins, just straight-up communication. Whether I’m at my desk or on my phone, it’s seamless. That kind of flexibility is a game-changer when you’re juggling a million things.

But the real magic? That AI employee experience with “Jerry.” It’s like having a real teammate in the mix. It doesn’t replace me, it enhances the back-and-forth. Customers feel heard instantly, and I can jump in when needed. Jerry handles the flow like a pro, referencing all my pre-loaded answers to complex questions and learning along the way. If you think your business is too niche for Jerry to handle it, you're wrong. I have THE MOST niche product and customer base, and Jerry is awesome.

It’s hard to explain how helpful that kind of system is until you try it. All I can say is: if you run a business and care about your customers, Podium is 100% worth it. Oh, and their customer support team is amazing. It's been a treat to be a part of this platform as it's grown over the last few years, and I'm not going anywhere. Review collected by and hosted on G2.com.

What do you dislike about Podium?

Image and video compression is pretty bad, so when I get customers sending in content for me to look at sometimes the quality is so poor that I need to ask them to upload to a cloud server and send me a link outside Podium. Review collected by and hosted on G2.com.

What problems is Podium solving and how is that benefiting you?

Podium solves some of the biggest headaches in small business: missed calls, slow follow-ups, and dropped leads. It turns phone calls into text convos, keeps everything synced between your phone and computer, and uses AI (like our “Jerry”) to help handle messages so you don’t have to. Customers get quick, natural communication where they already are, their phones, and you get more reviews, faster responses, and a smoother path to closing sales. Review collected by and hosted on G2.com.

Response from Karina Aguirre of Podium

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We're thrilled to hear that Podium has been such a game-changer for your business! The seamless communication and AI employee experience with 'Jerry' are indeed some of our standout features. We appreciate your feedback, and we'll definitely take that into consideration for future improvements. Thank you for being a valued part of the Podium platform!

Kim G.

Co-Founder

Small-Business (50 or fewer emp.)

6/26/2025

"Podium’s customer service is outstanding"

5/5

What do you like best about Podium?

Podium’s customer service is outstanding!

We use Podium to text with our HVAC customers, send review requests, and make payments easier and it has completely changed the way we do business. The AI (I call her Grace) has made my job easier. I know my calls are getting answered when I can’t and without the added stress of an answering service because you just never know if they will rep your company exactly like you want. Everyone loves Grace and several clients do not know she is AI. They say “the nice lady I was talking to” or “Grace is so sweet”. In addition to the great product, the Podium team is phenomenal! They are kind, responsive, and always ready to help and they do it well. If every company operated with this level of care and excellence, the world would be a better place. I can’t recommend them enough! Review collected by and hosted on G2.com.

What do you dislike about Podium?

I recently switched from Housecall pro to payzer. It currently doesn’t integrate. I would love if it did. Housecall pro is great, we just outgrew it, I almost didn’t switch because I love podium but until it integrates, I’m able to make both programs work to fit my needs. Review collected by and hosted on G2.com.

Response from Karina Aguirre of Podium

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We're thrilled to hear that you've had such a positive experience with our customer service and our product! We're glad to hear that Grace has been a valuable asset to your business. Thank you for your feedback and for being a valued customer!

Christopher L.

Internet Sales Manager

Small-Business (50 or fewer emp.)

7/6/2025

"Podium Chat"

5/5

What do you like best about Podium?

Podium provides our dealership a website chat platform that can be interactive for the customer, allowing them to get the information they need immediately. Review collected by and hosted on G2.com.

What do you dislike about Podium?

The only thing I dislike so far is that you cannot have the AI determine how to respond based off of the lead source. Id like to be able to have the AI chat know how to respond differently depending on how the customers information was entered and what their inquiry was related to. For example, if I have a KBB instant Cash Offer to buy someone's car, Id like it to respond differently than if I get a DC Ford New lead on a car I have in my inventory. Review collected by and hosted on G2.com.

Response from Karina Aguirre of Podium

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Thank you for your review! We're pleased to hear that Podium is solving the need for a live chat solution on your website. We value your feedback about AI response customization and will explore ways to enhance this feature.

Perry Y.

Marketing Manager

Small-Business (50 or fewer emp.)

6/10/2025

"Podium helped us explode our review count and streamline customer communication"

5/5

What do you like best about Podium?

The ability to easily collect Google reviews through automated invites has been a game-changer for our HVAC and plumbing company. Before Podium, we struggled to break 200 reviews—now we’ve passed 300 in under a year. It’s helped our local SEO and built massive credibility. But that’s just one part of it—Podium is loaded with tools that make marketing and customer communication easier across the board.

Podium has so many helpful features that we’ve only scratched the surface. We love the AI responder for reviews, funnel tracking for marketing, and the ability to generate unique phone numbers for different campaigns. The contact organization tools and integration with our field service software save us hours every week. The ease of integration with our existing tools made the setup process simple and painless, and the ease of implementation overall was far better than we expected. We use Podium daily across multiple departments, so the frequency of use is high—and totally worth it.

The support has also been phenomenal—Rachel, our CSM, is amazing, and McKay made our onboarding experience seamless. It’s not just a tool—it’s become a core part of how we operate. Review collected by and hosted on G2.com.

What do you dislike about Podium?

There are occasional small issues here and there, but that’s mostly because Podium is constantly evolving and improving. Honestly, that complaint is also a compliment—because every time something comes up, their team is quick to respond, provide guidance, or escalate the feedback to their product team. They’ve built the platform around customer input, and it really shows. The few kinks that do pop up usually lead to improvements, which we appreciate. Review collected by and hosted on G2.com.

What problems is Podium solving and how is that benefiting you?

Podium is solving multiple problems for us—streamlining how we request and respond to Google reviews, centralizing customer communication, and giving us clear tracking on our marketing funnels. Before Podium, we had no reliable way to manage reviews at scale or track campaign performance across channels. Now we can easily monitor lead sources, manage conversations, and track ROI in one place. It’s saving us time, improving customer engagement, and helping us grow our reputation and visibility in a very competitive market. Review collected by and hosted on G2.com.

Response from Karina Aguirre of Podium

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Thank you for sharing your experience with Podium! We're glad to hear that our platform has been a game-changer for your HVAC and plumbing company. We appreciate your feedback on the occasional issues, and we're constantly working to improve and evolve our platform based on customer input. We're grateful for your support and look forward to continuing to serve your business.

Alan M.

Digital Marketing Manager

Small-Business (50 or fewer emp.)

5/20/2025

"Account Manager Top Notch"

5/5

What do you like best about Podium?

After taking over the department in a new position of Digital Marketing Manager, the previous person got an account started to allow our customers to leave reviews but I had no idea or access to respond to the reviews that were in the system. I reached out to our account executive and he walked me through everything step-by-step and we did a zoom conference and he elaborated on all of the functionality of the Back End settings and was extremely helpful throughout the entire set up process. I couldn’t be more satisfied with his professionalism and help today. Review collected by and hosted on G2.com.

What do you dislike about Podium?

Unfortunately, at this time, I cannot say anything bad and also I downloaded the app so that when a customer does a review, I can respond directly from my phone with using even some of the AI assisted response generator tool. Review collected by and hosted on G2.com.

Kylie R.

Account Manager

Information Technology and Services

Small-Business (50 or fewer emp.)

5/16/2025

"Podium App"

5/5

What do you like best about Podium?

Most of us in my company use Podium daily. I love that I can download the app and even monitor it when I'm not in the office if I need to. Being able to search for conversations via "Messages" or "Contacts" using a search term. The call recording has helped me numerous times in dealing with customers and being able to provide proof of certain details and conversations. The AI summary and auto-reply features are also very useful during hours the business is closed. Review collected by and hosted on G2.com.

What do you dislike about Podium?

We are supposed to have the feature enabled where when you "Close" a conversation that has been assigned to you it goes back into the "Unassigned" inbox. However, we find that oftentimes even when we have closed the conversation it remains in our inboxes and then sometimes new requests from that customer can get missed, especially with co-workers that don't regularly monitor their inbox because they are not in the office everyday.

The customer support from our designated support rep has not always been great too. Review collected by and hosted on G2.com.

Response from Karina Aguirre of Podium

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We're glad to hear that you find Podium's app and call recording features helpful for your daily work; that's the experience we strive to provide. We appreciate your feedback, and we'll work to address these issues in future instances.